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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
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Spring Parking ltd/DCB(Legal) 6 2019 ANPR PCNs claimform - 1-3 Upper Green East, Mitcham, Surrey, Cr4 2pe ***Claim Discontinued***


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What date was the SAR distress claim issued?

 

I ask as if you could apply for judgement before tomorrow it would give the fleecers even more to think about.

Edited by FTMDave
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Right, so tomorrow before the mediation hearing go on MCOL and see if you can apply for judgement, and if you can, obviously do so.  This should only take a few minutes, one way or the other.

 

1.  If you can, tell the mediator you have a court judgement against Spring Parking, not an ongoing case, an actual judgment, with a CCJ and bailiffs imminent, but you will consent to set aside if Spring Parking will drop their case.

 

2.  If you can't, do as already planned, tell the mediator you will drop your ongoing case against Spring Parking if they will drop their ongoing case.

 

It's important you take this as a laugh, don't expect to get anywhere, Spring Parking will be too stupid to represent themselves and will have solicitors doing it who won't have a clue about your claim.  Your objective is to waste their time, get them to waste money paying solicitors (after presumably money has been wasted changing the PoCs), sow disaccord between them and their solicitors as they won't have told the solicitors about your SAR claim, etc.

 

Once they refuse to withdraw, tell the mediator the matter is over with and end the call.

 

Whatever happens, you need to come across as a badass who will cost them money all the way during the legal process.  It's people like you you they drop cases against.  Although, realistically, with nearly a grand and a half at stake, they will push this all the way to a court hearing.  

We could do with some help from you.

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Morning All.

Thanks for the great feedback

 

 @FTMDave. Been up early and already on the MCOL website from where I can confirm the

SAR Claim issue date to be 05/12/2022.

 

Does that fall outside of the deadline to enable me trigger that Judgment which I can do immediately?

 

The wording on the Claim Form states that:

 

"You must respond to this claim form within 14 days of the day of service (or particulars of claim if served separately)

The attached forms may be used for that purpose. The day of service is taken as 5 days after the issue date shown overleaf."

 

I guess we can probably scrap any plan to apply for Judgment on the SAR claim this morning, as I've just

been reading through the Notice of Issue letter sent to me by the court and it says........

 

Your claim was issued on the 5th December 2022.

The court sent it to the defendant by first class post on the 5th December 2022 and it will be deemed to

be served on the 10th December 2022.

The defendant has until the 24th December 2022 to reply. 

 

Just got the call from the mediator............

 

Made it clear to him, I'm willing to abandon my SAR claim if the Claimant drops his claim.

 

He's off to consult the Claimant and I'm now awaiting his call back.

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You never know, they bite bite your hand off as you are too much trouble now.

We could do with some help from you.

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Well, he just called. Apparently, the dossers can't reach their representative or whoever else it is, to seek

their advice or opinion on how to proceed on the back of my proposal. The mediator therefore says he'll

refer the matter back to the court and then they take it from there.

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10 hours ago, FTMDave said:

with nearly a grand and a half at stake, they will push this all the way to a court hearing

 

Well, that's nearly a grand and a half of my hard-earned cash which they haven't sweated with me to earn, but now want to take it off me. Not a chance !!

 

It's not as if I used a paid car park where I failed to pay and thereby cost them some revenue, or even got them to lose money one way or the other.

 

This car park is free to use, albeit with time restrictions. How does an overstay (if at all) cost the parking company any loss of revenue to justify the

obscene monetary claims they demand? 

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1 hour ago, hitman126 said:

Your claim was issued on the 5th December 2022.

The court sent it to the defendant by first class post on the 5th December 2022 and it will be deemed to

be served on the 10th December 2022.

The defendant has until the 24th December 2022 to reply. 

 

I'll make sure I prepare a nice little Xmas pressie for them on Christmas Day, when I apply for that judgement. 

They want a battle, they'll certainly get a war from me.

 

By the way, if I get confirmation DCB Legal/Spring Parking deliberately presented me with a falsified claim form

with those crossed out and handwritten PCN dates, can that be deemed some form of contempt or deception

towards the court process? Would be extremely grateful if any legal experts here could advise on this. 

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Just been reading through the thread again...

I understand that the fleecers must apply to DVLA for keper details for each and every PCN / NTK issued?

 

Just a thought that with a "serial offender" like Hitman they might have saved themselves the cost and trouble to do this.

 

Might it be worth Hitman dropping a line to DVLA to ensure an enquiry was made for EVERY PCN?

We could do with some help from you.

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Well, so after what seemed an eternity on the phone, I finally managed to get through to the MCOL Service Desk and an advisor confirmed the following:

 

  1. On the 10th of November 2022, DCB Legal requested for some forms to enable them amend the original Particulars of Claim. Nothing has since been received by the court from DCB and so the PoC on their system and as far as they're concerned, remains "as-is".
  2. As standard procedure, if and when an amended version is even submitted to the court, a court judge is then required to adjudicate and approve or reject the proposed amendment.

 

 

I can safely conclude that the PoC with those handwritten amendments that DCB Legal emailed to me, were sent to me under false pretences.

 

I'll be ensuring that this little detail forms part of my armoury for what lies ahead.

 

Checking through my emails, I've just noticed that DCB Legal sent out that "amended" PoC to me on 19th October 2022.

 

This implies that it pre-dates the day they are alleged to have contacted the court for the amendment forms. Will cross-check that 10th November date again with the court, in case that advisor got it wrong.

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Well done on all this work you're putting in.

 

You dealt with mediation perfectly.  You were never going to get a result.  But you'll have made another hole in the fleecers' wallet.

 

I like your plans for Christmas Day!!!

 

1 hour ago, hitman126 said:
  1. On the 10th of November 2022, DCB Legal requested for some forms to enable them amend the original Particulars of Claim. Nothing has since been received by the court from DCB and so the PoC on their system and as far as they're concerned, remains "as-is".

Very interesting.

 

That means at the moment they are pursuing an absolutely hopeless case where they are suing you for the same invoice five times.

 

Nicky Boy's idea is excellent.  The template is at  https://www.consumeractiongroup.co.uk/topic/409717-letteremail-to-contact-the-dvla-to-see-who-has-been-requesting-andor-accessing-your-data-registered-owner/

 

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Yes the original POC is fatal to them anyway, so any way to get it disallowed will be good. They are well on track to lose it for themselves.

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So I did contact MCOL yet again and another advisor confirmed that DCB Legal did indeed submit an application to amend their original PoC.

However, this initial application had been done via email (which isn't the court's required procedure) and as such, the court rejected it outright

and advised them via an email reply to submit a new application via post.

 

To date, the court's not received any feedback or response from DCB Legal on this matter.

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If they don't bother or try email again then they are sunk.

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This is all excellent news.

 

Best to let sleeping charlatans lie then.

 

They presumably missed the e-mail back from the court and/or have forgotten after to deal with the rubbish PoCs.  The more they faff around the more the court are unlikely to agree to their request.

 

This is an unexpected Christmas present!  Of course they may wake up and get the PoCs changed, but as it is they are heading for a court hearing with a ridiculous case where the same invoice is included five times!!!

 

We could do with some help from you.

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If the don't manage to get it changed, one might add rather than double recovery, of the Unicorn Feed tax, they are going straight for Quintuple Recovery with five claims on same invoice.

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We could do with some help from you.

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  • 2 weeks later...

On your other thread you have a successful judgement against the parasites for not replying to the SAR.

 

Now that is fine, and highly embarrassing for the fleecers - but the original idea of the SAR was not to end up suing the charlatans, but rather to get your hands on their damn PCNs.

 

I don't really know what to do.

 

You could pursue DCBL, but we all know why we shouldn't prod that particular sleeping bear.

 

I'm thinking maybe another LoC, sent to Spring Parking at their "new" address, for a second period of distress, emphasising that they can bring these legal claims to a halt quite easily by simply replying to your SAR, might do the trick.

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It is not unthinkable to submit another claim, perhaps this time for an amount of money which will elicit a proper response and following a letter before claim.

Right now Spring Parking are in the position of having denied OP their statutory rights in exchange for a default judgment awarding a small amount of money which OP does not intend to enforce.

Not a bad position to be in particularly if the data they are withholding will significantly affect the outcome of their current claim against OP.

While it would no doubt increase the risks involved and increase the likelihood that Spring Parking defend the claim, a larger claim might wake them up, as well as be enough that OP would be interested in enforcing any judgment.

It is important that claimant's on the receiving end of a breach of their statutory rights by disorganised organisations prove their distress, however it is not unthinkable that any distress is compounded by Spring Parking's complete failure to engage with the dispute.

Edited by FruitSalad1010
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I wasn't really suggesting that the OP really start a second claim, as it would just be money down the drain.

 

Rather I was thinking that faced with the threat of continual court action v simply printing out 6 PCNs, they might finally do the latter.

 

How about something like the following, sent to both Arkleigh Mansions and Cranbourne Gardens where one of the directors presumably lives and where they would be terrified of the arrival of bailiffs.

 

Changes from the first letter in bold.

 

Letter Before Claim

 

To Whom It May Concern


Re: VRN XXXXX, Claim No. XXXXX

 

On 26th September 2022, I sent you a Subject Access Request for a statutory disclosure of my personal data under the Data Protection Act 2018.

 

You have failed to comply and are therefore in breach of your statutory duty and obligation under the UK General Data Protection Regulation (UK GDPR). 
 

This dereliction of duty has caused me a great deal of distress, exacerbated by your failure to provide me with the requested information to enable me to understand the issue at hand and further compounded by the necessity for me to pursue you to obtain this disclosure. 

 

I already hold a County Court Judgement against you for distress caused until 15th November 2022 for £200.

 

You now have 14 days to pay the me the sum of £400 for distress caused for the period from 16th November 2022 until 16th January 2023.  In case of no payment I shall begin a County Court claim against you.

 

These court claims will go on and on until you satisfy my Subject Access Request.  County court bailiffs can already be involved.  I would remind you that at the point of £600 High Court bailiffs with much wider powers can be asked to enforce.

 

Although you have no defence to the distress caused by your failure from 16th November 2022 until 16th January 2023, I undertake to not proceed with the claim if you satisfy my Subject Access Request by 20th January 2023 - i.e. that is the date I want your letter to drop through my letter box by.  You have already had umpteen chances.

 

Yours,

Edited by FTMDave
Extra info added

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Looks a decent option FTMDave If they carry on as they are the value of the claims for non compliance will exceed what they think they can squeeze out of Hitman126

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On 13/01/2023 at 15:09, FTMDave said:

Now that is fine, and highly embarrassing for the fleecers - but the original idea of the SAR was not to end up suing the charlatans, but rather to get your hands on their damn PCNs.

 

So, just for my understanding and clarity, should Spring finally get round to supplying the PCNs in question plus all related

personal data in their possession as per the SAR, how does that data help towards my defence of their original court claim

which is the ultimate goal?

 

Is the entire idea to look for things like:

  1. Discrepancies on the PCN's that render them invalid?
  2. Whether the PCNs were compliant to statutory regulation?
  3. Whether the PCNs even exist in the first place?

 

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On 13/01/2023 at 23:41, FTMDave said:

You now have 14 days to pay the me the sum of £400 for distress caused for the period from 16th November 2022 until 16th January 2023.  In case of no payment I shall begin a County Court claim against you.

 

@FTMDave is this £400 for distress you're proposing, an additional demand being made personally to Spring Parking (and not via a County Court claim), or have I misunderstood you?

 

I'm a bit unclear on how its originated, especially as your letter goes on to state that in the event of its non-payment, a new County Court claim would be initiated.

 

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5 hours ago, hitman126 said:

Is the entire idea to look for things like:

  1. Discrepancies on the PCN's that render them invalid?
  2. Whether the PCNs were compliant to statutory regulation?
  3. Whether the PCNs even exist in the first place?

All three.

 

We've seen two of them.  The other four might not even exist.

 

One of the major mistakes that private parking companies often make is to get the invoices to the motorist more than 14 days after the event.  In those cases they cannot use the Protection of Freedoms Act to transfer liability from the driver to the keeper. 

 

The fleecers are suing you for six invoices.  That is the whole basis of the claim.  We need to see the invoices.

 

It will be very difficult to defend a claim in court if you don't even know what the claim is for.

We could do with some help from you.

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