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    • its not about the migrants .. Barrister Helena Kennedy warns that the Conservatives will use their victory over Rwanda to dismantle the law that protects our human rights here in the UK.   Angela Rayner made fun of Rishi Sunak’s height in a fiery exchange at Prime Minister’s Questions, which prompted Joe Murphy to ask: just how low will Labour go? .. well .. not as low as sunak 
    • From #38 where you wrote the following, all in the 3rd person so we don't know which party is you. When you sy it was your family home, was that before or after? " A FH split to create 2 Leasehold adjoining houses (terrace) FH remains under original ownership and 1 Leasehold house sold on 100y+ lease. . Freeholder resides in the other Leasehold house. The property was originally resided in as one house by Freeholder"
    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A2Dominion - Housing Association property flooding - damning ombudsman report

https://a2dominion.co.uk/

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Hi

Wow that Ombudsman decision is soo damming in it's findings and well done to you for keeping up with this as it must have been so stressful for you especially the length of time this has went on all due to the failings of A2.

Make sure they have paid you that £1,950 by that date 31st January 2024 and if not report to the Ombudsman (will look very bad if they don't)

Also make sure and get a list if costs together of your additional costs incurred due to the decant.

Just some example to include:

Transport
Food
Heating
Extra furniture as property unfurnished/bedding/fridge/microwave etc

Every little cost no matter what you add to your list you want that money back it's in that Ombudsman decision.

If A2 refuse a certain cost then you simply ask them for full clarification as to why. (will look bad to the Ombudsman if they don't give you full clarification)

I would certainly pass a copy of that Ombudsman decision onto your MP

Lastly WELL DONE and you have a good Christmas and New Year

Remember we are here if you ever need us and please pass onto others about CAG

I wont amend your thread title to resolved until you get that money and also your decant costs back

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  • BankFodder changed the title to A2Dominion - Housing Association property flooding - damming ombudsman report

@WanTToMoveOn

congratulations on this. It shows great tenacity on your part. I don't want to dampen the mood but I have to say I think the financial award is on the low side but I suppose that is a bit typical of ombudsman decisions.

I've only looked very briefly through this long thread and I see that you have reproduced messages that you have received from https://a2dominion.co.uk/ in several places but you haven't included the name of the person who signed it.

I would suggest that you do now list the people who have been sending you these messages. Although they are any individuals working for some unpleasant company, they are complicit in it and they ought to understand a little bit that if they simply go along with the company line, then people will get to know about it.

 

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Hi

I forgot to add just so you are aware that as the Housing Ombudsman has a Memorandum of Understanding where they share serious failures I do hope that the Housing Ombudsman passes onto the Housing Regulator the Outcome of your Housing Ombudsman Decision so the Housing Regulator can look more closely at A2Dominion with it's Poor Record Keeping and Non Compliance of it's own Complaints Procedure.

The Memorandum of Understanding is in this Link:

 

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  • 5 weeks later...

Hi

Hope you had a good Xmas & New Year.

Just popping in to see if you have sent A2 your Additional Costs list and got proof of posting for it?

Have they given you the £1,950 yet as they only have to the 31st January 2024 as per the Ombudsman Decision? (they better not try to credit it to your Housing Association Account)

You look after yourself as this has been a long hard time for you during all this and the lack of action by A2

 

 

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Hi just popping in as it is the cut off day today for A2 to have given you payment of £1,950 plus your Additional Costs as stated in your Ombudsman Decision.

Can you let us know if A2 have done the above and given them to end of play today 31st Jan 2024.

I know you would have updated us if they have paid but I just have this feeling that A2 being A2 they ain't going to play ball please lets us know.

Also I want to make sure that you are OK after all of this as I know it will have taken a massive toll on you especially how long this has been going on.

Can you also let us know if you sent that Ombudsman Decision to SHP what SHP have to say for themselves on this or are they keeping quiet on this and hiding as they have a lot to answer for as well.

 

Then if A2 Dominion have not paid on 1st Feb 2024 you report A2 Dominion to the Housing Ombudsman (make sure and send them the below)

A2 Dominion Failure to Comply with Housing Ombudsman Decision - Complaint 202201960, A2 Dominion Housing Group Ltd

1. Breached The Housing Ombudsman's Own Decision (Complaint 202201960, A2 Dominion Housing Group Ltd) and their Board should be held accountable and Reported to the Regulator.

2. A2 Dominion continue to Breach their own Complaints Policy as they have failed to pay £1,950 nor my Additional Costs as per the Housing Ombudsman's Decision.

3. A2 Dominion continue to Breach it's Customer Care Policy due to failure to uphold the Housing Ombudsman's Decision.

4. A2 Dominion continue to Breach their own Service Standards due to failure to uphold the Housing Ombudsman's Decision.

5. A2 Dominion continue to Breach their Equality and Diversity Policy due to failure to uphold the Housing Ombudsman's Decision.

 

 

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  • honeybee13 changed the title to A2Dominion - Housing Association property flooding - damning ombudsman report

Hi Stu/all

Sorry for the late reply as I have been away this month for a much needed break away and only just returned. I've had an issue relating to this and will perhaps start a new thread soon to see if I can be helped.

A2 have paid the money I am pleased to say and I was contacted by email by someone who will come to check the property and report back to the ombudsman. This will happen by the end of this week. 

I was also waiting for A2 to contact me to find out and discuss the extra expenses incurred during the decant rather than pursue it myself, as this is what the Ombudsman instructed and following an email received from someone at A2, they will call me to discuss next week (I suggested the date)...although remembering everything/having receipts will be a challenge.

I haven't actually sent the decision to SHP yet and will probably do this today although, I've been putting it off as I'm not too sure what to say to them accompanying the report...

As I believe I have said previously, I am very grateful for the help and support given by you Stu and this site, and would have caved in long ago without it. Even then, many times (given the circumstances), I wanted to give up, given how deflated I was being isolated and far away during the decant...I don't believe the ombudsman took this seriously enough, and am disappointed, especially given the length of time and the impact it's had.

I think I made 3 donations of £50 during that period , due to all the time and support given (not knowing if a positive outcome would occur) and I have today been trying to make another donation of £100 but for some reason, cant find out where to do so....so please post the link and I will do so ASAP.

Lots more I want to say, especially regarding the outcome etc, but that can wait. Especially with jetlag....thank you all once again, finances aside (because essentially I lost the complaint because A2 hoard all the evidence), but because they have been exposed and chastised for their actions and its here for all to see.

 

thank you @Nicky Boy all credit to @stu007

 

i agree with you @BankFodder the award is low and I am disappointed with much of the decision, especially as A2 kept all the info and evidence away so no proper investigation could occur. But cant complain. I will wait for everything to be settled and then yes, I may as well name the 2 or 3 involved.

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Thanks all of this.

I see that you are proposing to donate £100.

That is an amazingly generous figure but I would suggest that you hang on until everything is sorted out and then if you do want to donate then come up with a more modest figure.

Most people don't donate anything at all but £100 is probably really quite excessive especially considering what you seem to have gone through.

You can donate by simply using the donate link but please wait until it's over and you see what you are eventually going to get.

Then take a deep breath before you decide how much and make sure you keep some back for yourself!

 

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Hi

Hope you had a good break as it is well deserved after all this.

Thanks for the update and your kind comment but that's what CAG is here for to help people like yourself as otherwise A2 Dominion would have completely got away with what they did to you and the Ombudsman has seen through them as there decision damming.

Also note my post#154 as due to the different failings in that decision it wouldn't surprise me if the Ombudsman passes that onto the Regulator but you will not be told about any of that.

Also bear in mind this is still not finished with A2 Dominion/Ombudsman Decision as they have still to:

1. Agree your additional costs due to the decant to an unfurnished property and pay you that and inform Ombudsman.

2. Provided you with evidence that the data protection breach by them sending that email to an incorrect email address was in fact returned as undelivered and inform Ombudsman

Note with the above Data Protection Breach as BankFodder has pointed out this needs to get taken further

3. Inspect your property to ensure all repairs have been completed in full and are effective and give you/Ombudsman a copy of the report.

So until A2 Dominion have completed the above they have not complied with the Ombudsman decision as they had until 31st January 2024.

Yes you were away which was understandable as you needed a break but the ball is in your court NOT A2 Dominions so you make sure that you tell them how things are going to be done with time limits not them telling you and if they argue then just inform them of the Ombudsman's decision and you will report it to the Ombudsman as none compliance.

 

Now as for SHP the reason I say you need to send that Ombudsman Decision to them as they are the one's due to your circumstances at the time got you into this property with A2 Dominion so they must have some sort of for example service level agreement in place with them and probably other Housing Association.

1. Think to yourself if you had known what A2 Dominion with it's service failures of Tenants at the time and had been made aware by SHP would you have accepted that property.

2. SHP need to be made aware of A2 Dominions Service Failures for people in your circumstances that went via them into there property so they can decide whether it is acceptable to continue using them with SHP.

3. SHP need to meet with yourself to get your views on everything that has happened to get this from your view point and what can be done to improve there service/discuss issues with different housing providers of issues like you have been through and it needs to be made fully clear by SHP/Housing Providers they use that any NEW TENANT must be informed they must have Contents Insurance and the reason why.

May I also thank you for your kind donation to CAG as it will help CAG to keep helping others.

You make sure and look after yourself and keep us updated on this

 

 

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  • 2 weeks later...

Hi

Just popping in to see how this is going bearing in mind my above last post#160 and hope your keeping well.

Irrespective that you were away on a well deserved break A2 had to comply with that Ombudsman Decision and the only thing that should be outstanding and should have been resolved by is your Additional Costs which I hope they have sorted and also informed the Ombudsman as per their direction.

There is also still outstanding they had to provide evidence to both you/Ombudsman of the data breach of that email to incorrect address that was supposedly returned as undelivered and whether they should report to their Data Protection Officer or the ICO. (Note this should have been provided before the Ombudsman Decision cut off date and if NOT they have Breached the Ombudsman Decision) so get reporting that A2 to the Ombudsman.

(Note with the Data Protection issue above irrespective if they provide evidence you still need to take that further and we will help you with that and it wont be via the Housing Ombudsman

Have they inspected your property that the repairs are full and effective and provided you with a copy of the report as per Ombudsman Decision. If NOT then again report A2 to the Ombudsman.

I hope you could see my point in post#160 why to take this up with SHP as well

You look after yourself and please feel free to let others know about CAG

 

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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  • 1 month later...

Hi

Just popping in to see if any up date to my post#160 & 161 ?

Hope you are okay

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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