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    • as he informed them within 14 days he is entitled for everything to be refunded and everything cancelled.   is he doing this or keeping some of the order?   dx  
    • Thank you for your detailed reply.   i only contacted an installer, they didn’t come out to the property. They said that they could see from the online epc that it already had insulation.   yes we have the original epc, printed out from on line and I also have the original marketing brochure given to us by the estate agent with the epc also printed on it.   i will have a look at the link you posted. The assessor amended the epc tonight whilst I was talking to him and emailed me across the new one. I will check to see if this is now also online and overwritten the previous one.   the bungalow was built in 1988 going by the deeds.   the building society did a standard home buyers survey. I will see if I have the report.   what do you think.   the company is called cc - ltd which stands for complete certification ltd and is local to the estate agent. The date of the incorrect epc ties in with it being carried out when the bungalow was put on the market. The assessor is on their website as being a director 😱   I have put the new epc reference in the link as you suggested and the new epc that he amended tonight is already live and updates on the register.   I think I have all the evidence that there is to get tbh and with his own admission that a mistake was made would that not be enough for a good strong case ?   I have put the new epc reference in the link as you suggested and the new epc that he amended tonight is already live and updates on the register.   I think I have all the evidence that there is to get tbh and with his own admission that a mistake was made would that not be enough for a good strong case ?
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    • Hi   You mention you got a cavity installer out to to redo the walls and they stated they couldn't do it as you already had the cavity insulation. Do you have a written report from this company that states there is cavity installation?   Then you contacted the EPC Assessor directly and they stated an error had been made as none had been done. I assume you have a copy of the original EPC so I would (if you are in England or Wales) have a look at this link and enter certificate reference number to see if this EPC Assessor has actually amemded it to state none: https://www.epcregister.com/searchReport.html   I can understand your furstration but IMO with the EPC if you have a copy of the original and the Assessor has stated the error and they will amend the certificate IMO I would wait till the Assessor has amended/updated the EPC error (gives you more evidence of Maladministration by this Assessor)   Which Company was the Assessor employed by?   Ofgem link: https://www.ofgem.gov.uk/key-term-explained/energy-performance-certificate-epc   This link may help explain an EPC a bit better: https://energysavingtrust.org.uk/home-energy-efficiency/energy-performance-certificates   Do you know when the bungalow was actually built/how old it is?   When you were purchasing the property did you get employ your own surveyor to get a report on the property at all?   Their is going to be no fast resolution to this sadly but you need to gather evidence to be able to challenge the Estate Agent/Previous Property Owner.
    • My stepson took out credit with Klarna finance to the tune of £700 on the 3rd February   One of the parts ordered was a motherboard to go with some other pc parts that got delivered on the 10th February minus the motherboard.   He emailed ebuyer to be told a load of crap. there was an error on the system for that board and for some reason couldn't order another one so offered a refund. He argued that finance had already been agreed and £700 was paid to them so in effect they had the money for the board and it was saying that 10+ was available on their site.   After a couple of days and 7 enotes and a complaint on trust pilot it turns out they can't order a new board on the same account if one has already been ordered and failed it has to be refunded or paid for by another payment method.   they offered a refund or another board same price or cheaper but not the same one. he found one cheaper and asked for that - to be told he can't have it as it's coming from the same wharehouse. they wanted their technical team to advise on another board direct from they're shop but he said they don't have any that are 100% compatabile with what he bought to go with it.   he asked for a refund last thursday 13th February and chased this up on Monday 17th to be told it has been passed onto the refunds team and she will chase this up and will let him know when it's done.   Its friday 22nd now and still no news of a refund going back to Klarna and since all this they've been sending emails and even an invoice from ebuyer the other day for the full amount of the payment terms.   first payment comes out 18th March but Klarna said any issues with finance issues are dealt direct with Ebuyer.   How long do you think he should wait that would be considered unreasonable for a refund?
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BankFodder

Barclays breach of the Data Protection Act

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Dunno cactus, I won't step foot in Barclays again so I can't answer that, however, just a simple question, is it 40 working days or 40 days from when you sent the SAR request?

My 40 days aren't up yet but they have cashed the cheque which I sent but I've yet to receive anything, even an acknowledgement.

Is it only wise to call them once the 40 days expire? If so, what number would i call them on?

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Dunno cactus, I won't step foot in Barclays again so I can't answer that, however, just a simple question, is it 40 working days or 40 days from when you sent the SAR request?

My 40 days aren't up yet but they have cashed the cheque which I sent but I've yet to receive anything, even an acknowledgement.

Is it only wise to call them once the 40 days expire? If so, what number would i call them on?

 

40 calendar days from receipt of your letter at the Bank. Check with Royal Mail date of receipt and start counting from then:D


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Thanks Citizen, royal mail delivered it 10days after I initially sent it so because of that I'm only half way thro the 40 days even tho I sent it almost a month ago :rolleyes:

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Well the 40 days passed a few weeks ago, a cheque cashed but no letters from Barclays whatsoever. Final demand sent 2 weeks ago and nothing. No acknowledment from Barclays at all. Makes me so cross, so now it's time for the N1 form. If i contact the FOS am I still able to commence court action or do I wait to see what they can do?

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Well the 40 days passed a few weeks ago, a cheque cashed but no letters from Barclays whatsoever. Final demand sent 2 weeks ago and nothing. No acknowledment from Barclays at all. Makes me so cross, so now it's time for the N1 form. If i contact the FOS am I still able to commence court action or do I wait to see what they can do?

 

You can do both, but it would possibly be frowned upon if you filed claim in the knowledge that the FOS were investigating. Really depends upon them defending and the judge lottery.

 

Have a search of some other threads on here before issuing, there have been recent instances of DJ's treating as part 8 requests and this could leave you open to costs from the other side........ very unlikely but still a possibility worth a mention.

 

Gez

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Thanks Gezwee.

Am I correct in thinking that complaints about non compliance of the SAR request go to the the FOS and complaints about the breach of the data protection act as in sending me personal information that belongs to someone else go to the I.C?

Not sure whether to ask the FOS to get involved or go straight for court action.

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Hi Inertia

 

Information commissioners office for notification of someones elses data sent in correspondence..... I've had the same and by all accounts it does cause the creditor a headache once reported.

 

FOS for complaints, although they are pretty limp wristed and don't take the time or trouble to fully investigate - thats my experience of them for what its worth but others may have faired better.

 

I'd hang on for a little longer and wait for someone to offer their thoughts on your Barclays thread.

 

Completing the N1 is a pretty simple process and theres a template on Wiki for just such an action if you decide to go down this route.

 

Gez

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i wish if you could send me a copy of that letter that barclay says that they can give statements up to 12years back

thx

majeed1

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Hi Majeed,

 

The last post here was over two and a half years back.

 

Generally, Barclays will only supply data going back 6 years but they may provide older data if you take court action seeking damages for SAR non-compliance and an order to disclose the required data. See here - http://www.consumeractiongroup.co.uk/forum/showthread.php?364605-BARCLAYCARD-S.A.R-Confusing!!!&p=4013491&viewfull=1#post4013491

 

If you want to discuss your current problems, feel free to start a thread.

 

:wink:


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This page make interesting reading thank you guys

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Hi Roken and welcome to CAG

 

If you want to discuss any topics or problems, please feel free to start your own thread in the appropriate forum.

 

:wink:


We could do with some help from you

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