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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

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Barclays breach of the Data Protection Act


BankFodder
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not really sure, i have only seen this a couple of times. As i understand it the main objective is to force compliance with the SAR, so that we can review our charges and then follow the normal time frame as it were. Within the claim the judge has the opprotunity to award discretionary damages.

If i recall, on one thread i saw i think the judge gave them something like two weeks to comply, and said that if he knew the name of the Data controller he would have jailed him, and if they didnt comply with his order he would find out the name of this person and do exactly that!!

Maybe someone else has more of an idea on this, looking for some help myself on what i need to do next as notice has been served now to the hellifax and they have until the 9th to respond.

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Thanks for that. it seems there are a few of us ready to act on DPA non disclosure within the 40 day limit.

 

I guess naming Peter Townsend as the data controller of Barclays Bank would focus the judge's mind, given that he has the power to jail for non compliance.

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Hi

 

Absolutely. If the District Judge were to be made aware IMHO then he may well act as the DG did with RBS. This is just another example of Barclays abuse of process. Their arrgance is unbounded!

 

Bicester1

Bicester1

 

MBNA WON £623

:)

GM Card Won £580

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Nat West CC Won £525.08

:)

Nat West Bank Won £2346.60:)

Lloyds PPI LBA

Barclaycard defence received. Trial date 30th July. Barclays missed deadline for servicing and filing of their bundle! Going to try for strikeout or summary disposal

HBOS about to issue N1

LLoys Bank LBA

 

I am not a lawyer. Get trained professional advice if unsure of your legal position. If my advice is helpful please tip my scales!

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  • 2 weeks later...

Actually, I read the letter too quick and they has put aside my request for a schedule of charges , but are sending me copy statements"within the next few weeks", They go on to say that statement info beofre 2000 is stored manaully and have said they may be a increase in the time required to collate.

 

Sorry if i caused confusion....

 

Do they still have to get my statements to me within 40 days ?

 

Thanks

 

DAVE

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Davecool - make sure you're accurate in future. Mistakes can be costly in this game. Read all letters thoroughly (they're mostly hot air) and ensure all correspondance from you is accurate & complete. If you follow those simple rules of thumb and the guidance on the site you'll be fine. Good luck.

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Hello everyone, we're new to all of this and have just started with Barclays. We sent our first letter (SRA letter) last Friday 16th and today received the first reply stating that they are under no obligation to present information according to any particular format. Therefore, your request to assemble a schedule of charges is turned aside. However they will supplycopy statements and on this occasion free of charge, blah, blah, blah. The bit we are unclear about is about 'Manual intervention'. It states that the DPA does not oblige the bank to comment about internal policies and procedures. blah, blah, the bank does not hold the information you have requested in a form that would be covered by the DPA. Help, it then carries on to say 'for the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervantion. HELP, please can anyone suggest what we should do not. We assume that the statement bit is ok but assume they are fobbing us off about the 'manual intervention'? Any offers of letters to send next etc.

Getting desperate already!

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Hello everyone, we're new to all of this and have just started with Barclays. We sent our first letter (SRA letter) last Friday 16th and today received the first reply stating that they are under no obligation to present information according to any particular format. Therefore, your request to assemble a schedule of charges is turned aside. However they will supplycopy statements and on this occasion free of charge, blah, blah, blah. The bit we are unclear about is about 'Manual intervention'. It states that the Data Protection Act does not oblige the bank to comment about internal policies and procedures. blah, blah, the bank does not hold the information you have requested in a form that would be covered by the DPA. Help, it then carries on to say 'for the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervantion. HELP, please can anyone suggest what we should do not. We assume that the statement bit is ok but assume they are fobbing us off about the 'manual intervention'? Any offers of letters to send next etc.

Getting desperate already!

 

Hi sleepy,

 

I'm waiting for my statements to arrive and got the same letter as you, and after looking through all of the other threads so did everyone else, its just standard bull**** as far as i can see. So i wouldnt worry

 

Adrian :)

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i reported halifax for the same reason. i sent in an SAR in september and they still haven't complied. The information comissioner eventually concluded that they were in breach of one the 8 principles of the data protection act, but that this in its self is not a criminal act and they cannot punish an organisation for such a breach. They basically went on to say they can slap their wrist and tell them to deal with as a matter of prioroty but thats it. The info commisioner also mentioned the heavy workload that the banks are under with all of the claims facing them (what a shame) although this in no excuse for failure to comply. And the letter then went on to mention taking court action for failure to comply, which is what i have done.

Halifax have to file their defence by today. So dont hold out much hope re the info comissioner, you will probably have to go the court route.

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My experience with Barclays and getting info from them has been totally different: 12/02/07 sent letter requesting details of all penalty charges levied on my account for the last 6 years - 21/02/07 recieved full bank copys of old statements in full and accompanied with,surprisingly,a very nice letter explaining the layout of these statements and offering help should i need to ask any questions??.Obviously Barclays know what my intentions are - nearly £1500 of intention i found after adding all the penalty charges up,i just find it strange after reading these particular threads.Also,on the C.A.G template letter for actually claiming penalty charges back there is a bit which mentions claiming back "overdraft interest",i may be being a bit thick but does this mean claiming back ALL of the interest the bank have charged on the overdraft?.Thanks.:)

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no.

you can claim back either statutary 8% interest at court stage on all of your charges which means 8% on each charge going back to whatever date the charge was debited or you can claim contractual interest which means you claim back the interest that they added onto the charge at the time the charge was debited , which is harder to work out but there are spreadsheets for both methods.

overdraft interest is what they are legally entitled to debit from your account (but seeing as the charges are illegal you can claim it back.)

most people opt for the statutary 8% to save the hassle.

i hope that's clear lol.:rolleyes:

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My experience with Barclays and getting info from them has been totally different: 12/02/07 sent letter requesting details of all penalty charges levied on my account for the last 6 years - 21/02/07 recieved full bank copys of old statements in full and accompanied with,surprisingly,a very nice letter explaining the layout of these statements and offering help should i need to ask any questions??.Obviously Barclays know what my intentions are - nearly £1500 of intention i found after adding all the penalty charges up,i just find it strange after reading these particular threads.Also,on the C.A.G template letter for actually claiming penalty charges back there is a bit which mentions claiming back "overdraft interest",i may be being a bit thick but does this mean claiming back ALL of the interest the bank have charged on the overdraft?.Thanks.:)

 

Just as a matter of interest, to whom and where did you send your SAR letter to. I am about to post mine, but will wait for reply to make sure.

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Thanks for that info.I sent my initial letter requesting details of all the penalty charges to the Manager at my local branch,this perhaps may be the reason i've had no real hassle so far.I would imagine if you send your initial letter to Leicester head office they may be slightly less willing to help.Thanks.

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It appears that barclays have not been found in breach of their data protection obligations.(only barlcaycard which is unrelated according to the following). read the following email from the Information commissioners office I recieved today.

3rd March 2007

 

Reference ENQ0144493

 

Dear Mr Dunleavy

 

Thank you for your email dated 8 December 2006 regarding Barclays Bank. I apologise for the delay in my response, however we currently have a significant backlog of cases awaiting attention.

 

I understand from your correspondence that it has come to your attention that Barclays has been found by the Information Commissioner to be in breach of their data protection obligations. You have requested further information regarding this.

 

Unfortunately I feel you may have been misinformed with regards to Barclays as we have not made any rulings against them that I am aware of.

 

If, as I suspect, you are talking about our recent decision regarding subject access regarding Barclaycard I should point out that Barclays and Barclaycard are entirely separate legal entities and as such any decisions regarding Barclaycard have nothing to do with Barclays Bank.

 

If you are interested in our position regarding the storage of bank statements on a microfiche system at Barclaycard I have outlined our position below. If this is not the information you were looking for I apologise.

 

It may first be helpful to clarify that although the information contained within your bank statements, such as details of transactions, is considered to be personal data under the Act so must be supplied in response to a SAR, the Act simply states that personal data must be supplied in an ‘intelligible form’. This means that the information you have requested must be provided if it is held as personal data, but not necessarily in its original format i.e. as a bank statement.

 

As you may be aware, the Act only applies to ‘personal data’ i.e. information which is processed electronically and which relates to a living, identifiable individual. Information which is held in some manual (non-computerised) records can also be personal data for the purposes of the Act if it is stored in what is known as a ‘relevant filing system’.

 

The Information Commissioner’s Office (ICO) produced guidance to help data controllers such as Barclaycard decide whether or not manual records were stored in a relevant filing system; however this was amended following a Court of Appeal ruling a number of years ago (Durant v FSA 2003). In light of the outcome of this case, the ICO revised its guidance and narrowed its interpretation of what constitutes a relevant filing system. This guidance suggests that unless the filing system is highly structured, it will fall outside the scope of the Act and led us to conclude that in our view most manual records fall outside the definition of personal data.

 

We recognise that the definition of a relevant filing system is open to interpretation and that not all parties will agree. During recent months we have once again been reviewing our interpretation of what constitutes a relevant filing system and intend to publish new guidance in the near future, although this is not as a direct result of the recent issues surrounding bank charges. The new guidance is likely to represent a significant shift in emphasis from our existing guidance and our view will be that many more manual records are likely to fall within the scope of the Act.

 

Following enquiries we contacted Barclaycard for a detailed explanation of its microfiche system, including how the information in it is stored and retrieved. It was not clear from the response whether or not the system was a relevant filing system; therefore Barclaycard invited a number of my colleagues to inspect it and see the system in operation.

 

Following our visit, we concluded that the microfiche system used by Barclaycard is a relevant filing system for the purposes of the Act. This means that in our view the information is personal data and should be supplied as part of a SAR within 40 days and for a maximum fee of £10.

 

As I explained above, we are currently reviewing our guidance on relevant filing systems and are placing greater emphasis on the types of systems that are covered rather than those that are not. This will be based on practical examples of non-computerised filing systems. Our decision in this case has been made with this shift in emphasis in mind and it appears that Barclaycard disagrees with us. In light of the Durant ruling and our subsequent guidance, it is difficult to maintain that Barclaycard has acted unreasonably in this matter and it could plausibly argue that its interpretation and subsequent actions were consistent with the accepted view. If this occurs it will be for the Information Tribunal and ultimately the courts to decide which, if either, interpretation of a relevant filing system is correct.

 

I hope this information is useful to you.

 

Yours sincerely

Laura Hennessy

Casework and Advice Officer

 

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