British flippin' Telecom

[Tinkerbelle]

How do you complain about this waste of space organisation?

 

Forget their "internal procedure", I'm not interested in going through their incompetent mill. Both Otelo & Ofcom are saying that I have to. I don't want to.

 

These people have been overcharging me since Feb for an additional service that I did not request. A service that I have called and cancelled everytime I get a new bill with the wretched thing on there.

 

The cs woman was so damn rude as well.....I am fed up to the back teeth of them.

[HydraUK]

BT charged me for line rental and option 1 for over a year whilst I was paying TELE2 for all my calls....I gave up trying to get it back in the end, but I do keep much closer tabs on the BT bill (because we don't get paper bills anymore it's kinda easy to overlook.)

[itsamomentintime]

by law you have to let them try and sort the problem. if you are not happy after that, take it further but you have to 'play the game' first

[Jimbo44]

by law you have to let them try and sort the problem. if you are not happy after that, take it further but you have to 'play the game' first

 

This is what the banks would have us believe about their 'Regulator' too; but we know differently....don't we???

[Tinkerbelle]

This is what the banks would have us believe about their 'Regulator' too; but we know differently....don't we???

 

PRECISELY! Which is why I asked......

[itsamomentintime]

wat do you mean? surely you have to let them sort the problem first.........?

[bram stoker]

C'mon Tinks - you know the procedure.

 

Prelim letter - 14 days.

LBA - 14 days.

 

Reasonable time for them to refund it, then court action.

 

Do you have any proof that you rquested they remove the charges? Or that you didn't requested them? Do a DPA SAR and see if any of your calls are logged.

[itsamomentintime]

i am lost - do you just send a prelim then LBA?

 

sounds good to me!!!

[bram stoker]

If you have reasonable grounds, and proof for a claim, and feel you can enforce your rights then yes, it's that simple.

 

You just ask for it back. Do not let them bully you. Do it correctly, and you will get what is rightfully yours.

[Tinkerbelle]

Well they did say they will refund all the charges to my future bill. However, there was no mention of the VAT that I no doubt had to pay on it, plus because the woman was so damn rude, she needs to be taught a lesson

[bram stoker]

Ah, I see. You want to shout and scream. Lol. You've come to the right place. Aaaaaaaaaaaagggggghhhhhh. ;-)

 

I think that when they refund it, the vat will sort itself out. I can check it if you want me to.

 

If you don't get the refund, of course, start the process.

 

You know, it doesn't cost anything to be polite though does it? I hate that rude attitude too. If you provide a service you should do so in a corrcet manner.

 

Hope all works out. x

[buzby]

Well they did say they will refund all the charges to my future bill. However, there was no mention of the VAT that I no doubt had to pay on it, plus because the woman was so damn rude, she needs to be taught a lesson

 

The VAT on the refund follows automatically on BT's bills - so you should find if they agree to a fixed amount, the VAT element will be refunded on this too!

[Alex Ball]

Can you believe my parents tried to sign up to BT Broadband but were put through to an Indian call centre. Having been with BT since the yeard dot, and assuming as they are the brand name they must be best they wouldn't consider my recommendation of Utility Warehouse who I was using.

 

When speaking with India about this, my mother was asked if she was sure she was with BT as they couldn't find her !!. After 10 or more minutes of pain staking conversation, she told them where to put broadband if they could not even see she had been with BT for over 25 years !.

 

Finally glad she took my advice and I signed her up to UW, for which she has now been extremely happy.

 

I also had massive headaches with NTL, and only because I had a friend in the office could I get my account resolved !. Not what you want really.

[MARTIN3030]

Indian call centres came into fashion in the late 90s when banks and others realised that they could save a fortune is labour costs with India being a poorly paid workforce.

This soon escalated to Airline bookings car Insurance mobile phones and lots more.

However what they did not predict was the growth rates of the Indian economy.......its now one of the fastest growing economies in the world.......what happens when there becomes a demand for trained staff who are IT literate with a reasonable understanding of the English language ????

 

of course they demand more money as standards of living increase and so does offers of better packages.

Gone are the days when thse people can be paid 20 quid a week.

So as you can guess.......many of these call centre staff are again being replaced by the home grown variety.

The clever marketing people employed by the banks would have us believe that they are returning to the personal service......well in a way thats quite true...but they are leaving out a small bit of info.......this is only because it is no longer cost effective for them to have call centres in India !!