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    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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Parcel2go / Hermes lost parcel. Small claims procedure


Hoxton
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Hello,

 

I have recently been unfortunate enough to experience the bad end of when Hermes loses a parcel. A quick summary:

 

I was returning a phone which was faulty back to Amazon DE for a refund.

I had to pay return postage.

Amazon said they will refund me up to around EUR 8 for postage.

 

I then got a quote from P2G and the only service which would allow me to not be out of pocket was Hermes International.

I put in the parcel details and the value.

I did not choose to pay for their additional insurance as it was £30, in fact if I could go back in time I still wouldn't pay extra for their insurance.

 

Some time went by and I still hadn’t received a refund from Amazon so I checked the tracking.

 

It was as follows:

 

16/01/2019,20:17 Entered the Hermes network

16/01/2019 10:29 Dropped off at the ParcelShop

15/01/2019 18:04 Order placed

 

Nothing after that.

 

I then contacted Hermes who referred me to P2G.

After chatting they opened an investigation as the parcel should’ve arrived no later than 24/01/19.

I waited about 2 weeks and chased them for an update.

Of course the parcel was not found.

 

The next step is for me to submit a claim and supporting documents.

They will however only offer me £20 as I didn’t take out the extra insurance.

I will not accept that as I will need to recover the full amount of the phone.

 

What is the best course of action for this?

Do I need to go through their claim process (even though I know the resolution is not satisfactory) or can I just proceed with a letter of action?

 

I have an idea of the small claims process but any links regarding a letter of action and what needs to be included etc. would be very helpful.

 

Any general advice would also be great.

 

Thanks.

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You absolutely won't need to go through their claim process but you will need to send a letter of claim – as you seem to realise.

 

I think it would be reasonable to send them an initial letter. How long do they want to go through their ordinary claim process?

 

You haven't told us the value of the phone

 

Incidentally, I hope you realise that your claim will be against Parcel2Go

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The value of the phone is £585. This was entered when I made the order as well as the contents of the package. I have all the required documentation to verify the value.

 

The email from P2G says the following:

 

Regarding compensation

 

Our records show that you only took out protection on your parcel for part of the full value. That means that in the event that your claim is successful, you’ll get compensated for only the amount you were covered for.

 

What happens next?

 

To help us progress your claim as quickly as possible, you’ll need to upload supporting documents.

 

View your case to submit the required information.

 

Deadline to submit documents: 14/03/2019

 

I'd rather not go through their process only for them to tell me that they're willing to offer me £20.

 

So, letter of claim with 14 day deadline?

 

BankFodder said:

 

Incidentally, I hope you realise that your claim will be against Parcel2Go

 

Yeah I understand that.

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Yes, in that case - LBA

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  • 4 weeks later...

Hi,

 

A Quick update.

 

I sent my LBA on 18/03/19.

I then had a response to my letter via email on 20/03/19.

The email simply stated that as I did not opt to buy the extra cover to protect against damage or loss;

P2G would only be willing to reimburse me the £25 standard cover and cost of postage (referencing their T&C's).

 

They also stated this was their final communication on the matter.

They have re-opened my claim and invited me to provide documentation to evidence the value of my parcel.

This is pointless as they will only refund £25 + postage.

 

Next steps..

 

I have already registered on the Money Claim site and have my claim ready to go.

 

Some questions:

 

1. Do I need to respond to their email and reject their offer?

2. Do I still wait until the 14 days are up before issuing the claim or do can I do this now?

 

Any advice will be appreciated.

 

 

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  • 2 weeks later...
  • 2 weeks later...

Good luck Hoxton, I have an outstanding MCOL with them, currently waiting on mediation.  

 

From what i’ve read on this site, and another, you shouldn’t be required or expected to pay any extra for Hermes to abide by their statutory duty to perform the service you paid for.  I believe (and i’m sure someone with better knowledge will confirm), their T&C’s which attempt to limit their liability would be classed as unfair.  Might be worth looking into that a bit further.  

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Thanks.

 

My claim was considered served last week so just waiting for their response.

Hoping for a favourable outcome at the end which, by the looks of it, may be a while.

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  • 5 months later...

Just a small update regarding my claim. Any advice, or comments, are of course appreciated.

 

I have a hearing date scheduled for the end of this month (hearing fee has been paid).

I received an offer from P2G which was simply the default insurance amount, the original postage cost and court fees.

 

the exact same offer they made before proceeding with the claim months ago

- Only difference is they have included my claim fees.

 

I will be rejecting their offer and informing them of this.

 

Is there anything else I should mention or should I just be blunt about it?

 

I've got my court date and fully intend to see it out until then so unless an offer is made which satisfies the original amount + fees then I won't settle before.

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or simply ignore them and proceed.??

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

I received a witness statement today from P2G. They are using their T&C's to avoid any liability.

 

There was one point which I wasn’t quite sure about. It states:

 

'The claimant's attention is drawn to rule 24.5(1) and if they wish to rely on written evidence, it must file the written evidence at court and serve copies on the Defendant at least 7 days before the summary judgement hearing'

 

Do I need to present them with any documents? I haven't written a witness statement as I didn’t think it was appropriate. My understanding is that I defend my case in person at the hearing. I just need to know if I need to prepare anything now and send it over?

 

Any advice is appreciated.

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you must do your own witness statement yes

std court procedure.

 

which you must serve as they have before the deadline.

 

might be best to scan theirs up 

inc exhibits 

to ONE multipage PDF.

read upload

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Uh oh, not sure what to do here now.

My hearing is due at the end of this month.

I didn't think a witness statement was mandatory and didn't think it applied in this case.

 

Looking at the court papers it says:

 

'Each party must deliver to the other party and to the court office copies of all documents on which that party intends to rely at the hearing no later than 28th August 2019'

 

I only received their latest defence and witness statement today, way past the August deadline.

Am I thinking of the term witness too literally here?

I have no witnesses.

It is solely me involved with the claim.

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YOU are the witness as you stated in your N180 -  1 wit you.

 

and read the rest of the N157 too!

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Have you applied for summary judgment against the defendant ?

 

"The claimant's attention is drawn to rule 24.5(1) and if they wish to rely on written evidence, it must file the written evidence at court and serve copies on the Defendant at least 7 days before the summary judgement hearing' "

 

Andy

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So which court paper does the above come from ...form number ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Do you mean the bit about the summary judgement? If so, it was on the defendants witness statement.

Edited by dx100uk
unnecessary previous post quote removed
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Ah okay...so they haven't got a clue what they are talking about.I thought you had got it from a court direction.

 

If you look closely again at your Notice of Allocation it directs you to :-

 

Pay the hearing fee by date

States the actual hearing date.

Directs both you and the defendant to file and serve evidence (documents) by date (normally 14 days pre hearing)

Directs both of you to file and serve statements by date ...same as above 14 days.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Yeah I have re-read it now.

At the time I didn’t think it was necessary as I am not actually relying on any particular documents.

Anything that is relevant has been included in the defence of P2G.

I will be challenging their T&C's and breach of contract as they failed to deliver my parcel.

 

As such I wasn't sure what documents I would need to send and thought I just explain my view during the hearing.

Same thing for the witness statement,

what exactly is this meant to detail?

 

Finally as mentioned above the deadline to serve documents was at the end of August.

I only received P2G's latest defence and witness statement today.

 

What can I do now to rectify the situation?

I have been reading that a witness statement is not necessarily required?

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Well if you are challenging their T&Cs and breach of contract then you will have to refer to this in your statement and exhibit copies of both on which you rely.....

 

The judicial system of England & Wales requires all claims to follow this process...you cant just give oral evidence...otherwise it can be treated as hearsay and something you cant prove without documentation.

 

With regards to the delay well the defendants are 7 weeks late themselves so they would be foolish to try and request the court impose sanctions for you not complying....but both of you are walking a fine a line and Im amazed the court has not already struck out your claim...get your statement together pronto with exhibits and get it filed tomorrow and served.

I would also consider adding a cover letter to the court explaining why its late and that you failed to understand the process as a litigant.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Cheers for that Andy, I'll get on it.

I will send copies via email tonight to save time to both the court and P2G.

 

In terms of the evidence, can I use P2G's defence as a document?

They have kindly provided a lot of the documentation I require such as the chat transcripts, emails and the fact I had declared the correct value and contents of the parcel.

 

Thanks.

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You can use and refer to their defence and witness statement and disclosures...but if you do you normally finish the paragraph with ( see exhibit 1a/b/c/ etc) which you then attach to your statement as your disclosures (evidence)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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