Yep I have the invoice from the Apple Store which contains a variety of different reference numbers so if apple were contacted they would confirm ownership. I already provided these documents to them they were sent in two separate parcels as two separate orders.

Okay so I valued the items as good. Which is the best condition on the music magpie website. so I came to this judgement as my items perfectly matched the criteria as stated by music magpie, original boxes were included for all items including adapters and chargers. the items were purchased in October so weren’t that old and still under warranty(not relevant but just speaking to the age of the item and how used it actually is) the items were in a case the whole time and screen protector applied since day 1 due to this the phones didn’t have a single scuff or scratch. I took a photo of the phones before shipping them. to verify ownership I provided proof of purchase documents and the correlating transaction on a bank statement. I have sent 50+ orders to music magpie and not a single order has ever been revalued so I’m 100% sure my valuation was accurate.

‘Our investigation and courier contact will not be provided as this is business sensitive information.’ that was their response when I asked for evidence regarding my alleged fraud when I first heard back from them

Thank you I will do all that now. i have added a link for the updated parcel insurance terms but these terms don’t apply to my parcel. When I posted the parcel it stated that asda toyou was fully insured and Royal Mail was only insured to a value of £150. Insurance WWW.MUSICMAGPIE.CO.UK If you're interested in selling your stuff with musicMagpie, then read here to learn more about our insurance of your delivered and... IMG_4580.pdf

This is their official response from when I filed the claim IMG_4582.pdf

17/04. I contacted music magpie regarding the change of their terms for insurance value and they said it doesn’t apply to my order. I have attached their response IMG_4580.pdf

So would It be through the use of eight of third parties act that I am suing Asda toyou as music magpie provided the label? Wouldn’t it be easier to sue music magpie?

I was selling my devices to music magpie. I was selling 4 iPhones to them. This isn’t out of the ordinary for me and music magpie should be fine with this as so far they have paid me out £18000 over the years. I provided proof of purchase and imei numbers of the devices anyhow. It seems as though last week musicmagpie have changed their terms and conditions originally (when I sent the parcel) it stated that items were insured upto the valuation of the parcel if sent with Evri or Asda toyou, this has now changed to state that parcels are only insured up to £150. I have attached the packaging guide and you can see how they have changed their wording. asda to you are a deliver courier. They deliver the parcels themselves, parcels are dropped off at the Asda store in a postbox. the evidence I have for my valuation is that I took pictures of the items before I sent them clearly showing their condition and I also have proof of purchase documents verifying ownership. They are saying that it is a fraudulent order. there isn’t much information regarding the claims process but I have attached a link to their site with information about the process Claims for Loss and Damage WWW.MUSICMAGPIE.CO.UK Need to know more about the terms and conditions surround a claim for loss and damage? Read more information here. I have attached the shipping guidance you can see one doesn’t mention that Asda toyou service isn’t fully insured and one mentions that it is only compensated at £150. When I placed the order the website clearly stated that Asda toyou was fully insured and to use the Asda service if sending high value parcels. jpg2pdf.pdf

So music magpie have no responsibility in this even though they provided the label?

I reached out to ‘toyou’ they stated that I would need to go through musicmagpie and they will start an investigation. I contacted them the same day I contacted MusicMagpie.

I sent 2 parcels to music magpie on the 10th of April. I have been a longtime user of music magpie as my business regularly updates our devices and we recycle them through music magpie. Since 2018 I have recycled about £18,000 worth of devices to them. neither of the parcels arrived to musicmagpie. Typically I post with Royal Mail however they changed their terms so that Royal Mail is only insured upto £100 and to have my items fully insured I must sent by Asdatoyou. I sent the items however no weight is recorded on the label and the receipt that’s provided just contains the tracking number. Items are left in a postal box that is open to anyone. No staff is present at the drop box, it is self service but the door doesn’t lock. I followed MusicMagpies claim process. They asked for the proof of postage and the imei numbers of the devices. A day later they asked for the proof of purchase which I also provided. I provided these on the 18th. On the 24th they deemed my order as fraudulent and stated that they wouldn’t be paying out. this was the response I received ‘14. paragraph 6 of our terms and conditions we shall accept no other valuation than our own for the items that you maybe claiming for and under no circumstances do we accept any liability for any other loss, damage or compensation resulting from the use of our delivery services’ they completely disregarded all my prior orders with them and I have been a longtime customer, sending over 60 parcels to them. They stated they would not comment further and have not responded to any of my emails. what is my legal standing and what are my next moves? They are refusing to cooperate. I specifically chose the Asda toyou courier because their website stated the order would be fully insured is this not contradictory to the statement they gave me? please any advise would be helpful. The orders amount to £2000 and whilst this wouldn’t be the biggest loss in the world I just think it’s unfair that they get to do this.