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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Bank won't refund £900 based on Email fraud. Any come back?


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Thanks

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Hi All

 

Really appreciate your help on this.

 

I have googled and I don't think there is anything we can do, but thought I'd check here.

 

My mother had a quote for £2700 for some building work.

She Emailed the builder and he set a date to start work.

She had a reply saying it was confirmed etc.

They sent numerous communications.

 

Then she had a reply from the builder on a fake Email address that looked just like his asking for £900 payment to secure the date.

She checked his references etc and it all seemed okay.

 

2 weeks later the builder called her asking for payment to get the scaffolding started. Obviously she thought she had paid. She hadn't.

 

The bank investigated and the fraudulent account now has no money in it so they say she has lost it and it she was at fault.

 

I told her to ask the bank in writing how long the account was open,

how many frauds occurred and when was the first one.

 

I heard you can complain based on the bank not closing the fake account in a timely manner.

 

Anything else you would recommend?

 

Thanks

 

D

Edited by dx100uk
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This is a really curious story because apart from any other questions I have, I wonder how the fraudster knew that your mother was dealing with this particular builder and knew to produce an email identical to the builder's. I find myself uncharitable wondering whether the builder wasn't involved in some way.

 

Anyway, where an account is subject to fraudulent use of the card then the bank has a duty to refund the money immediately and without any questions and carry out the investigation later on. In practice, they disobey this rule and they cause lots of problems.

 

However your case is very different because here your mother went ahead and based on instruction which she received in an email which had nothing to do with the bank, she went ahead and made the transfer.

 

I can't really see that the bank is involved here.

I do agree that if the bank has been negligent in some way in allowing a fraudulent account to be set up then this is a matter of concern but I find it difficult to think that the bank are gonna put their hands up to this.

 

I'm afraid that your only course of action would be to begin a complaint with the bank and then eventually move your complaint to the ombudsman.

 

I expect the ombudsman will find in the bank's favour. It was the bank which held the fraudulent account the same one as the builders bank?

Edited by dx100uk
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Someone with good knowledge of IT security told me recently that people should be careful with any transaction online which is not properly secure. Email is not a very secure way of agreeing to a contract and organising any payment arrangement. The email details will be hacked and the content will be available to fra*udsters to pretend they are the contracting party wanting money transferred to them.

 

Never provide any information that is a security risk within an email. Presume that your email content can be read by people that will attempt to use it illegally.

 

And it is not just restricted to email either. There are people out there who can harvest your data from what you are looking at on your computer screens. Always make sure you have the latest computer security software and keep it updated. At home make sure any passwords for secure sites that you have written down are hidden somewhere safe.

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This is a really curious story because apart from any other questions I have, I wonder how the fraudster knew that your mother was dealing with this particular builder and knew to produce an email identical to the builder's. I find myself uncharitable wondering whether the builder wasn't involved in some way.

 

Anyway, where an account is subject to fraudulent use of the card then the bank has a duty to refund the money immediately and without any questions and carry out the investigation later on. In practice, they disobey this rule and they cause lots of problems.

 

However your case is very different because here your mother went ahead and based on instruction which she received in an email which had nothing to do with the bank, she went ahead and made the transfer.

 

I can't really see that the bank is involved here.

I do agree that if the bank has been negligent in some way in allowing a fraudulent account to be set up then this is a matter of concern but I find it difficult to think that the bank are gonna put their hands up to this.

 

I'm afraid that your only course of action would be to begin a complaint with the bank and then eventually move your complaint to the ombudsman.

 

I expect the ombudsman will find in the bank's favour. It was the bank which held the fraudulent account the same one as the builders bank?

 

Thanks. I don’t think there is much we can do. It’s actually a Common [problem]. I checked on line. Basically fraudsters look for builders Emails and know they’re not that tech savvy and payments is pretty basic. They then monitor the comms on that email and then jump in with a spoofed email half way through so you think you’re talking to the same person when it’s not.

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