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    • The case against the US-based ride-hailing giant is being brought on behalf of over 10,800 drivers.View the full article
    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when I  had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
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Help me..... NPower


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G'day all!

 

I used this forum many years ago to successfully claim credit card charges back, now I'm back because of NPower.

 

I've had a couple of issues with them.

During one phone call I agreed to pay them £2000 off a debt but not £57 in charges that shouldn't have been there.

They agreed to it and took my money

the next bill that came showed up inclusive of those charges.

 

They have also sent me hand delivered letter for a court date for a warrant even though I do not have any outstanding balance with them.

They eventually cancelled the court date, still haven't listened to the phone call in which they agreed not to charge me and I have now asked them 3 times for SAR information. They told me they will send out a pack of some sort. Bless them...they don't know I have done this before.

 

I am planning on sending a SAR but I would like for quite a lot of information that if I don't specifically ask they will not offer.

Things like all information they provided to the court to get a court warrant date, so that I can find them guilty of perjury.

 

Can anyone here point me in the direction of a really good SAR?

The kind that i ask for literally everything and more that they have on me?

If i remember correctly you could also ask for all implied logic in how they handle my account as well.

Just so i can annoy them as much as they have annoyed me.

 

Cheers!

Edited by dx100uk
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When you say you've asked 3 times for SAR information... when? were these requests in writing? did you make any payment for their 'efforts' in processing a SAR?

 

Or did you just ask them 3 times how to go about sending them a SAR and they just decided not to bother answering?

 

I would give you some tips on sending out SARs, but just want to be clear what actions you've already taken.

 

Thanks.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Hi, I had an account 10+ years ago. I tried recovering it but I don't remember or have access to the email address I set up all those years ago.

 

Hehe...fair enough :-)

 

When you say you've asked 3 times for SAR information... when? were these requests in writing? did you make any payment for their 'efforts' in processing a SAR?

 

Or did you just ask them 3 times how to go about sending them a SAR and they just decided not to bother answering?

 

I would give you some tips on sending out SARs, but just want to be clear what actions you've already taken.

 

Thanks.

 

I first asked for SAR on the phone.

The conversation with the manager wasn't going anywhere so I just thought I would annoy them by asking for it.

 

I was waiting for her to give me an address to write to, but instead she told me that she would set it off and that there would be a charge of £10.50.

 

I found it so amusing that she agreed to do it over the phone that I decided not to question that extra 50 pence and asked for all sorts of information.

 

Transcripts of phone calls, all notes on system, and decided to be difficult by asking all implied logic in managing my account. The conversation ended there...

 

About a week later I received a letter confirming that I had started a complaint, but not a letter to say that they had cancelled the court date which is what i wanted from them.

 

I phoned them up again and once again went on about SAR because I also wanted a copy of all documentation that they sent the court, this time I was told that they send some sort of pack out that details what i can ask for. Fine, send me the pack.

 

About another week goes by and I get a bill from them.

Regularly quarterly bill. Processed on the 9th of March, received on the 19th of March with an expected payment date of the 23rd of March.

 

i decided to phone them and annoy them again.

It's not fair sending a bill and asking payment within 4 days.

Especially as I am disputing £60 of charges.

I also asked where this SAR pack was as it seems to me they are not that keen on providing information. The advisor put me on hold a few times and told me that it had now been actioned.

 

More ammunition...

 

He also told me that the complaint that I had set up had reached a deadlock stage, which I found out to be very interesting.

 

The advisor I spoke to on the 10th of January when I made the £2000 payment said the charges would be removed, while the next advisor told me that as there were no notes about the charges she would not be taking them off.

 

All they would have to do is listen to the conversation.

Deadlocked?

Doesn't seem right to me.

 

Was also promised a call back from the complaints handler a day and a half ago and nothing yet.

Edited by dx100uk
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Right, first things first, unless you are recording your calls, get off the phone. As you can see with N-Power, the left hand doesn't know what the right hand is doing, which is putting it politely. Whenever you speak to someone, it is very easy for them to deny all knowledge of previous conversations and it is only when you get the SAR that you can start to see where the discrepencies are.

 

Next thing - your SAR should be in writing. If there's no specific address on their website to send SARs to, I would advise to send it to head office (unless another Cagger knows where to send it to?). Ask for everything they have on you and everything that is on your account. The stuff about their implied logic in their decisions will possibly be on their internal notes fixed to your account number but having never had to send a SAR to N-Power, I don't know how this would appear. Make sure your account number, address, name etc are clear on your SAR.

 

Having looked on a few recent threads regarding N-Power, it appears that they will ask you to complete a form in order for your SAR to be processed. This is codswallop - a written SAR which is clear and has been paid for is perfectly valid and the ICO don't like anyone insisting that it must be done on a form. State at the end of your SAR that the ICO do not require that a special form must be used and therefore you expect your SAR response within 40 calendar days.

 

Send your SAR by recorded delivery and check when it gets signed for - this is when you can start counting your 40 days. Cheque is the preferred method of payment as it is easier to chech when/if it has been cashed in. It is definitely £10 for a SAR, I don't know whether to laugh or cry at their sheer audacity in requesting £10.50.

 

In the meantime, keep your notes about your telephone calls. It's not the same as recording them, but may well be very helpful when trying to match up your notes to the SAR results. Also work under the assumption that you will not get any calls back - keep a paper trial if they get back in touch.

 

Good luck.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Sorry but I don't have the sense that you are treating this very seriously.

 

Have you sent them an SAR – in writing?

 

Have they told you in writing that the court date is cancelled?

 

I see that apparently we have helped you in the past with some problems. Please could you tell us what your user ID was. Thank you

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