Exercise4less/Harlands/CRS Trifecta

[Falkirk86]

I opened a Gym Membership with Exercise 4 Less Falkirk in around January 2015.

 

At this time I signed up for a 12 month membership

at the same time My sister opted for a rolling contract with them.

 

At the time we asked if their was cancellation fee.

We were told by the person on site,

yes for my sister and for that there would be no cancellation fee if i completed my contract.

(I now believe this may have been a complete lie to get me to sign up after what happened.)

 

At the end of June this year I cancelled my membership with the gym via their online form.

I received an email from them on the 22nd of July stating that they had taken note of this and would cancel my membership and my direct debit.

There was nothing on this email stating there was a final fee.

 

On the 6th of August they tried to take money from my account,

the amount being the £14.99 normal membership fee.

 

I tried to contact them about this by received to reply.

Two weeks later I received a test message, not even a call demanding money from Exercise4less.

 

The person on the phone was rude and less than helpful and didn't want to listen to anything they were told and told me they had sent me hundreds of letters, i had received none.

 

the call was ended.

I called back the next day hoping to speak to someone else

Bbut was met with the same kind of attitude and telling me that I had to sort this was Harlands. Which left me confused to why they were chasing the money if I had to go through someone else to pay?

 

I then tried to contact both parties through a intermediary site completed with screen shots of the correspondence I had with them and had no reply.

 

I have now received a letter from CRS demanding £222.47.

Which is the only letter I have been sent.

I have not idea where i stand with this.

[dx100uk]

Go read other threads you'll soon get the idea

 

Send the slick132 letter offering 1 month fee which you do owe following cancel but nothing more

They are not bailiffs and then can be ignored

[Bazooka Boo]

Ignore CRS, embarrass the gym on their own social media sites, as well as making a formal complaint too them.

 

Stay off the phone, keep everything in writing, keep a diary of events, but above all else, IGNORE their pathetic little DCA's, report the gym to the FCA.

[slick132]

Hi Falkirk and welcome to CAG,

 

Who is Trifecta ?

 

See the guide about cancelling here - https://www.consumeractiongroup.co.uk/forum/showthread.php?452671-Cancelling-your-Gym-Agreement-Get-it-right-!(1-Viewing)-nbsp

 

The guide confirms that, in your case where you've completed the minimum m/ship period, after giving notice to quit you need to pay one final fee.

 

If you didn't get this right, offer to pay one final month's fee. See the letter here and follow the advice about proof of posting - https://www.consumeractiongroup.co.uk/forum/showthread.php?476155-Help-with-harlands!&p=5012255&viewfull=1#post5012255

 

Adapt the letter to suit your own case, send it to Harlands and let us know how they reply. Don't bother with the gym just now as they won't help you.

 

Don't communicate by phone or email at all.

 

[Falkirk86]

the trifecta, is the three of them causing the issue.

 

I have mailed crs a letter as on the letter i was sent it states they are part of harlands.

[slick132]

Hi Falkirk,

 

Thanks and I now see the Trifecta analogy !

 

Harlands/CRS are one and the same Harlands pretend CRS are a separate entity but it's their attempt to make CRS appear as "The next step" in collection/enforcement.

 

Take time to read other threads here as they'll give you good guidance. Eg - read this thread - https://www.consumeractiongroup.co.uk/forum/showthread.php?453579-CRS-Harlands-Xercise4Less&p=5069805&viewfull=1#post5069805