S.c.s damaged suite

[steve t28]

:shock:Hi every one 1st time ad ..

 

I am looking for some good advice on this if anyone can help me please

 

.we purchased a leather suite cost £1876

within 3 weeks I noticed something wrong with the one side

 

we phoned them next day and explained

several weeks later their man came .

 

he takes it apart to find the main frame as completely snapped in half

he does no more and goes to his van gets some old wood and glue and screws

cuts the wood to size screws and glues wood on .

 

he didn't ask anything

he bodges the sette up .

then fills out his report

 

writes Mishandled in transit.

also writes retail delivery next to their word who

 

now at this point we are no wiser of the extent of the damage

but it turns out to be main frame snapped in two.

 

therefore he and Scs have admitted to delivering a faulty settee not fit for purpose intended for .

 

I can't see how anyone has a argument against this

why even should we be considering a repair or a repair at all

its not an option

we did not even have say in the matter.

 

after a year of trying to solve this matter with Scs we took them into court 5/9/17

lost the case on the grounds we let them repair it

took the judge all of 4 minutes to make her decision

 

I tried to explain things but you get to know its going straight over her head.

 

we are wi5 pounds out of pocket and will be getting their solicitors Bill

who knows the final amount

 

we have 7 days remaining to a appeal if we decide to go down that route

I have to watch in case we lose again.

 

we tried on Ombudsman

they can't help

our solicitor doesn't deal with these matters

 

made couple inquires today and been quoted £160 plus vat per hour .

there's but more to this story but I don't want to bore anyone to much .

 

I think I still have a very good case

we have copy of their report

we have a pictures of the clean snap on the frame that their solicitor described as a very very minor split .

I told her to get some glasses

 

their bunch have tried every trick in the book to get out if it

even tried moving dates to go outside the 30 days of returns to even telling lies over the phone

 

sorry but i had a good go on him

 

if theres anyone can help me point me in the right direction

i will chase it with more money if it comes to it,

 

can text me if it helps [removed]

 

thanks to every one who as viewed this

 

,all thanks to s c s.

Edited September 18, 2017 by dx100uk
please read our rules. dx

[dx100uk]

under the consumer rights act you do have the option if the item is faulty and reported faulty within 30 days to reject it and receive a full refund.

 

 

what date did you receive the item

what date did you report the fault.

[steve t28]

Hi received suite on 6 th July 2016 and reported damage on the 1/8/16 finally thanks steve

 

They tried saying we received the suite on the 4/8/16

 

And we reported it on the 8 th August or there abouts

 

 

i reminded them we have a reciept showing the 6 th for delivery and on the 7 th Aug I was on hoiladay in Greece and sent him a choppy if plane tickets showing the 7 th Aug and

 

 

told him to do is job properly and get some glasses

no more was mentioned about the 30 days after that another one there tricks

between them they have more tricks than a monkey

 

 

i tried sending thus to mp but i dont have enought post

[dx100uk]

i tried sending thus to mp but i dont have enought post

[steve t28]

hi. the rest of the story is as follows.

 

 

we had the odd letter off them saying you have no rights to do what you are doing etc and we should stop the case.

 

 

august just gone

we went on our holls on 13th august

on the 15th my partner gets a gmail on her phone saying we are offering you a full refund of 1876 plus your court cost of 285 pounds and the terms are you don't tell the media you don't tell your friends etc and this offer expires on the 21st at 4pm,

 

 

that eve we had a chat and decided to accept their offer [that tells me they are in the wrong]

next day I rang them and said we will accept their offer and thanks for the offer

 

 

I then said what happens about the court case its only few weeks away

he said he would send me out a letter for us to sign and return that allows him to stop the hearing

I said ok il await your letter thanks,

 

 

then next day after giving it some thought we wondered if they would sell the suite back to us for £700 pounds.

 

 

next day I rang them and said do you think scs would sell us the suite back for £700 when its all sorted

either way we will accept their offer

saves us looking for another one

saves them sending out their blokes

saves load of hassle

 

 

he said its not up to me ill chat with scs see what they say.

I said ok thanks that was it.

 

 

17/8/17. we come home on 23rd august to find the same letter we received in the gmail of the offer dated the 15th,

then on the 1st of September post man had been and still no letters

I decided to phone the courts up to see if case was still going ahead

 

 

she said why I told her she said you should still attend the hearing ,

its now 4 days to the hearing two of them weekend.

 

 

I then rang their solicitor who said oh I was just going to phone you!!!!!

I said something like yea I said whats going on no letter 4 days left to hearing

 

 

he said I am awaiting on scs to get back I cant make a decision

by now hes getting me on a line with his excuses.

 

 

i said to him you're not going to get a letter out now for me to return it I

ts not going to happen

I told him I phoned the courts and they told me to still go to court.

he said why do you want to go to court

 

 

I said because if I don't go it will get thrown out in your favour

I am going to court as I think you're playing mind games

 

 

I said your winding me up so that's it ill see you in court

then he said we can sort this out now,

 

 

well that got me even more mad

I said to him just few minutes ago you said you cant do anything about it and now you can all in space of five minutes down goes the phone,

 

 

next day 2nd sept we get a letter off him we have refused their offer and that the courts should throw it out etc.

he sent same letter into court .

 

 

in court we go 5/9/17

took less than 5 mins as she said its the law you let them repair it

I tried to explain but she was having none of it

she had made up her mind

she mentioned our counter offer of £700

I said yea

she then said you should had bitten off their hand

I said I did but their solicitor messed it all up.

 

 

like I say she was having none of it

I come out the court room

she had already made up her mind saying that's the law,

 

 

so not only do you have to sort out scs

you have their lying solicitors to have told several lies and tried every trick they know .

beware of them,

that's all the story

 

 

if it don't help me it might help others

don't let them do a repair that's their get out case.

 

 

I am just awaiting there final bill then its off to the papers I go

I will have to pay to publish it but it will be worth it in long run ,

they know they were in the wrong and done every trick they know to get out of it

 

 

thanks to the judge seems it as worked.

but if they think that's it they're very much wrong.

 

 

thanks steve

Edited September 20, 2017 by dx100uk
spaced punctuted and decyphered from txt spk - dx