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kayleigh89

Return faulty item refused

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If a staff member bought a item from a store they work at and that it turned out to be faulty, can they still return it without a receipt?

 

 

Or can the managers refuse because staff simply arnt allowed a refund or exchange without a reciept as we have access to stockroom?

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AFAIK noddy has a legal right to return goods if they can't show evidence that they actually purchased them. If they require a receipt to be shown to prove purchase by staff then the reason you have suggested seems like a good reason for the requirement.

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i thought it's law to accept faulty items without reciept. I gave them my staff number during purchase and i said you can even check cctv but he refused to check any of them.

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I didn't say you had to have a receipt but that you have to be able to prove purchase. A credit card or bank statement for example.

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Thought whole point was you didn't need proof of purchase with faulty items, i didn't know that store policy would be more important than consumer rights. i gave them my staff number and my colleague works in cash office says it will come up on it but she cant print a recepit for me without the manager authorising it and he won't.

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so know one knows if my boss acted within the law?

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Re post No.2, maybe Noddy can help.

 

H


40 years at the pointy end of the motor trade. :eek:

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Arguing points of law about if you are entitled to a refund may be legally sound, but why risk ruining your relationship with your employer?

 

Presumably you bought it because you wanted it, so why not accept a replacement and preserve a good relationship with your employer?

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Sorted it, he authorised to print the receipt after i refused to do overtime. I told him if he doesn't do me a favour i won't do him one. Now there is a happy employee/customer and happy manager.

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