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    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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Arnold Clark AutoCare (Warranty) Cancellation Refund?


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Hello all,

 

I recently purchased a used car from Arnold Clark and went with a one-year AutoCare warranty because it seemed like a good idea at the time. No finance involved.

 

 

Was just browsing this site and see that the overwhelming advice is not to bother with AutoCare,

so I've just checked the T's & C's to see if/how I can go about cancelling it.

 

 

As a new member I can't post a link, but they can be found by googling "arnold clark autocare warranty in detail", choosing the first result, and clicking the link on that page which says "download our Autocare policy document". Once in that document, the "Your right of cancellation" section is on page 10.

 

It starts by saying that "no full or partial refund of the price paid for the warranty will be made",

but then later says that "on receipt of your notice of cancellation we will refund the warranty cost, unless you have made a claim under your warranty". I don't understand this.

If I send a letter requesting cancellation to the specified address, will the amount that I paid be refunded or not?

 

Thanks in advance. Any other advice or things to bear in mind when doing this will also be appreciated. Recorded delivery for the letter, for example :-)

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You haven't read it correctly.

 

It says that you can cancel within 30 days of having purchased the policy as long as you haven't made any claims. If you are still within the 30 day limit then write to them immediately – by email and also follow-up with a letter posted recorded delivery. Return all documents to them

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You haven't read it correctly.

 

It says that you can cancel within 30 days of having purchased the policy as long as you haven't made any claims. If you are still within the 30 day limit then write to them immediately – by email and also follow-up with a letter posted recorded delivery. Return all documents to them

 

Thanks for the link and answer. I assume you understand it that a refund will be given when cancelling within 30 days (otherwise there would be no point in cancelling)?

 

If so, could you please help me understand what they mean by "no full or partial refund of the price paid for the warranty will be made"? I've re-read this a number of times and can't get my head around it, if cancellations with refunds are available within 30 days..!

 

EDIT: Might have got it now. Is it a distinction between the actual price paid, which won't necessarily be refunded, and a "standard" price, which may not have been paid, but will be refunded?

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when did you take it out?

 

 

pers i'd get reclaiming it

 

 

how did you pay it too?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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when did you take it out?

 

 

pers i'd get reclaiming it

 

 

how did you pay it too?

 

Earlier this week. Debit card, because I didn't need finance and was told there was a surchage on credit card (and my card's credit limit is lower than the cost of the car anyway). Good/bad move?

 

Any idea what I'm missing about the statements that seem to conflict?

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this week!!

you can cancel any contract within 14 days and you must get a full refund

see CONC rules

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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this week!!

you can cancel any contract within 14 days and you must get a full refund

see CONC rules

 

Ideal, many thanks! Will get that letter sent sooner rather than later, quoting CONC in case they claim it's not refundable by their own T's & C's.

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Is AC not giving a warranty on your car themselves???---Not that it would be worth the paper it's written on.

 

AutoCare is what Arnold Clark call their warranty. I believe you get 2 months on all cars, with the option of extending it by one or two years.

 

 

this week!!

you can cancel any contract within 14 days and you must get a full refund

see CONC rules

 

Another quick question about this. I got home and checked my paperwork again. I actually got the AutoCare warranty thrown in for free, so no harm done even if it's useless. I did, however, purchase a two year service plan. I wasn't aware of the mileage limitation on this plan at the time of purchase, and the limit means that it's poor value for money for me. I want to cancel and will write to them (still within 14 days of purchase) telling them so. I googled "conc 14 days" and found CONC 11.1. This says that it has to be a distance contract, which it wasn't, and the contract is related to credit/debt-type stuff, which it isn't. You mentioned being able to cancel any contract within 14 days though; do you know if there's another piece of legislation which means I'm definitely allowed to cancel this within 14 days?

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I stopped following all the detail in this thread – but your last post suggest to me that you were given some kind of warranty, free of charge and also you were sold a two-year service plan. Are they overlapping in some way? If there is a substantial overlap between what you been given and what you've been sold then it may amount to mis-selling.

 

Please can you tell us a little bit more about the details of each plan – how they are similar to each other and in what ways do they differ

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I stopped following all the detail in this thread – but your last post suggest to me that you were given some kind of warranty, free of charge and also you were sold a two-year service plan. Are they overlapping in some way? If there is a substantial overlap between what you been given and what you've been sold then it may amount to mis-selling.

 

Please can you tell us a little bit more about the details of each plan – how they are similar to each other and in what ways do they differ

 

Morning,

 

AutoCare/warranty is like any other warranty in that it covers defects which are not caused by wear and tear. The service plan includes two standard services (oil, filter, etc.) and two MOTs for a fixed price which you pay at the point of purchase. They don't really overlap, but my concern is that there is a mileage limit on the service plan which I will hit before getting the second service and MOT, meaning it's poor value for money. I wasn't aware of the mileage limit at the time of purchase, or I wouldn't have taken it.

 

I can't see this mileage limit clearly confirmed or denied in writing. I also can't see a cooling off period clearly confirmed or denied in writing. I purchased all this in person at the dealership, so I believe I have no cooling off period by law, and that I only have one if there is one in Arnold Clark's own T's & C's. I have requested the full T's & C's this morning, but if it gets too close to 14 days and I still haven't got details in writing, I will send a 1st Class Signed For letter saying that I wish to cancel, just in case. Let me know if you think I should be doing anything else!

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Update. I've had confirmation that the plan is non-refundable.

Thankfully I've also been told that there's no mileage limit on the plan I'm on (there are a few variations), so it does work out better than getting the services and MOTs done elsewhere after all.

 

I know there are concerns about AC's ability to do the servicing properly, but I suppose that's something I should have taken into account beforehand.

 

I've also got quite a bit of flexibility about which AC garage I take it to, so I can do some asking around to see if there's a specific one that anybody I know uses without issue.

 

Thanks for all advice given in the thread!

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I too was daft enough to take out their service plan on a new car---thought it best for warranty purposes. Also found out it was not refundable, but if I had known about this site before hand I would have cancelled through credit card.

Car not serviced according to makers recommendations, in fact they couldn't show me old filters. Antifreeze not changed at two years as it should have been in those days.

I wouldn't trust them with a wheel barrow never mind a new car. Service manager only interested in profitability of workshop and little else. Same went for general manager in regards warranty work.

 

 

Arnold Shark--Never again

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