Faulty Dining Room Table

[Baz1994]

Hopefully posted under correct thread.

 

Purchased dining room table July 2015 and paid for in full.

 

Delay in delivery item eventually arrived end of September 2015.

 

March 2016, noticed table was faulty (movement) and when checked underneath there was visable damage to three leg joins.

 

Took photo evidence and contacted retailer. April 2016 manager came to house to check product and confirmed under gaurantee. Said they would contact us within the week.

 

Heard nothing so contacted them 2nd week in May 2016. Did not offer refund but said a replacement had been ordered. Told OH that not same table as been modified.

 

Still no contact about replacement table so OH called them again and said that it will be delivered from 6-8 weeks.

 

July 2016 called retailer again as heard nothing, confirmed that table ready to be delivered.

 

Now due to the poor quality and customer service are we still entitled to a full refund or do we have to accept the replacement table ?

 

Thank-you

Edited July 9, 2016 by honeybee13
Years altered as he's seeing into the future.

[honeybee13]

Hello Bazza.

 

I've taken the liberty of altering the years in your post, as you seem to be seeing into the future. If they're wrong, please let me know and I'll re-edit.

 

HB

[Baz1994]

Hello Bazza.

 

I've taken the liberty of altering the years in your post, as you seem to be seeing into the future. If they're wrong, please let me know and I'll re-edit.

 

HB

 

Lol and Thanks HB.

 

Yes should be 2015 / 2016

 

Just hope someone can kindly confirm as believe their delaying in order to only offer a replacement rather than full refund.

 

Last conversation today on telephone, person at shop said if not happy with replacement then take us to court

 

Surely a decent table should last longer than it has - poor quality as far as we are concerned.

[Baz1994]

And does the gaurantee start from date of purchase or date of receipt of item ?

[BankFodder]

You have to serve notice that time is of the essence.

 

I would put together a letter detailing exactly what has happened – dates conversations et cetera.

 

Send in the letter and tell them that you are not prepared to wait any longer and that time is now of the essence and that if the replacement table is not delivered within, say, 10 days – give them the actual date of the expiry of the time period – then you will consider that they have terminated the contract as a result of their continual breach and the from that moment you will not accept any replacement and that you will begin whatever action is necessary to obtain a refund.

 

Make sure that you send the letter by recorded delivery.

 

This effectively means that you are threatening to bring a legal action – only do this if you are prepared to do so. It's quite easy, but don't bluff.

 

Once the date has expired and you have not had a replacement, it is then down to you to refuse any further replacement even if it arrives and to write to them again in the form of a letter before action giving them 14 days after which you will begin a small claim in the County Court.

 

Where the you are entitled to obtain a full refund is another matter. You have had some use out of the table and so it may be that there should be some kind of reduction for the use you have had based upon the amount of time you have used the table as a percentage of its expected life. I don't expect that this would be very much and I would suggest that you try for the entire refund value and be prepared to settle for a slight reduction.

[BankFodder]

A guarantee would start from the date that the item is received and this would also refer to your statutory rights as well.

[Baz1994]

A guarantee would start from the date that the item is received and this would also refer to your statutory rights as well.

 

Thank-you for all your comments BankFodder.

 

As their service has been appalling my OH wanted a refund to take business elsewhere.

 

Is it too late to decline offer of replacement and request full refund ? I see that you touched on it above but just wanted a bit of clarity if we are still covered.

 

Cheers

[BankFodder]

Only if you make time of the essence as I have suggested.

 

Which company is it?

[Baz1994]

Only if you make time of the essence as I have suggested.

 

Which company is it?

 

Registered office is Harden 2000 Limited

 

Shop is Furnishing Flair