Argos - Bed broken after 1 year and less than one month

[Pewpew]

We brought a bed from a argos just over a year ago (was around £200 reduced) the warranty has ran out by less than one month, the metal frame of the bed that holds the mattress has snapped (well its like the welding has failed) and a bracket fell off on the other side at the opposite end

 

Made a phone call was told we would be passed onto some else and they would be able to place or repair it we was then told its over a year so it won't be replaced or repaired (by the person we was passed onto), but if we get a independent review of it like you would a washer or freezer they might repair or replace it at there discretion.

 

My question is are they within their rights to say that as its literally just over 1 year and how do you get a independent review of a bed? (leather sides with a metal flat frame for the bed and it lifts up)

 

EDIT: a google search of "Bed with hydraulic hinge under storage" will show the bed

[dx100uk]

They are correct

Go read soga

 

Dx

[BankFodder]

They are correct

Go read soga

 

Dx

 

Sorry, I disagree with this.

The bed must be of satisfactory quality and remain that way for a reasonable period of time.

I would expect a weld on a bed frame to last for a few years.

 

You might needed an independent opinion but if it reported in your favour then they would have to pay and also refund the cost of the report.

[dx100uk]

no that what I mean

- they are correct that he needs to get a report done

 

 

then they will decide upon what the next course of action will be.