Vodaphone bill errors - check yours now

[Michael Browne]

Vodafone have switched their customer service and billing platforms over to a new system which has resulted in numerous errors in customer's bills.

 

One common problem, is that some people have seen payments being taken after they've cancelled their contracts, while others have been charged more than once for services.

 

There's also been problems with direct debits, which have been set up incorrectly by staff, and customers being put on the wrong tariff.

 

Credit agencies have also been wrongly told that customers have missed payments

 

If you're a Vodafone customer, it is well worth checking your bill to make sure no mistakes have been made with you. It is also worth looking at your data allowance, to ensure you're getting what you've paid for.

 

 

http://www.bitterwallet.com/complaints/vodafone-bill-errors-cause-complaints-92335

[pixwix]

I'm an ex-Vodaphone customer. Absolutely permanently an ex-Vodaphone customer. This news items surprises me not in the least given my own past experience.

 

Frankly, I'd buy a carrier pigeon before I ever signed another Vodaphone contact. IMHO anyone silly enough to sign up with or remain with this provider deserves everything they get.

[citizenB]

Hopefully they will carry out their threat to move out of the UK and people will start looking for a UK provider

[king12345]

I would extend the initial op's warning to all other operators.

Vodafone seems to be mentioned more on cag, but I had runnings with vm for the same reason.

Check your bills thoroughly or if you can do what I did after the vm fiasco: Place a block on anything not included in your tariff so if you try to call a premium number or you go over your limit the connection will fail.

I confirm this is possible with three, don't know about other operators.