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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car Purchase Problem


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I bought a Vauxhall Agila just over 6 months ago and it's just started blowing white smoke when it's hot and overheating. I told them about it and they tried to fix it, but it's still bad. Can I get my money back?

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I bought a Vauxhall Agila just over 6 months ago and it's just started blowing white smoke when it's hot and overheating. I told them about it and they tried to fix it, but it's still bad. Can I get my money back?

 

Hello and welcome to CAG.

 

It may not make any difference to your consumer rights, but how old is the car please?

 

My best, HB

Illegitimi non carborundum

 

 

 

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You bought the car after first of October last year so your purchase is subject to the Consumer Rights Act 2015. This doesn't really make a whole lot of difference in terms of your rights – but the big question really is how much did you pay for the car? What was the mileage on it? What is actually wrong with it now?

 

You are entitled to buy goods – even second-hand goods – of satisfactory quality and this means that they should be as good as a reasonable consumer would expect them to be given the age, the price paid, and any other circumstances of the case.

 

If you want to tell us that you only pay £200 for the car and you have run it for 5000 miles then I would say that you properly had a good deal.

 

If you want to tell us that you have paid £3000 and you've only done about 3000 miles and the cost of repairs is £1000 then I would say that you have a case.

 

Clearly we need more detail.

 

Whatever the situation, I don't think that you would get a refund. It's a second-hand car and fairly old. You've had six months use out of it. I think that if the circumstances are correct, then you could expect the car to be repaired and you would be have to contribute something to the cost of repairs.

 

For instance, if the car's useful life is reasonably expected to be another five years – and you have had six months use out of it, then it would be reasonable to say that you have enjoyed 1/11 of the reasonable life the car. This means, that it would be reasonable to expect you to contribute 1/11 of the repair bill.

 

This is just a rough guide and it is based on my own view of how damages might reasonably be calculated.

 

You need to give us more detail

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I paid £999 for it over 12 months so 5 payments and deposit paid. Problem I think is head gasket, but dealer's claiming it's normal and down to not being used much so engine coked up. It's misfiring intermittently which is when the white smoke comes, or when revved highly. Dealer has had car in and cleaned the pipes, but problem still there.

 

I'd be happy to have a part refund and cancel the HP, dealer is nice enough but want to know where I'm likely to stand legally before I ask. Also don't want to drive the car more than I have to in case it makes it worse.

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So it's on finance? Which is finance company? You could make a claim under section 75 of the consumer credit act – and that might be the most peaceful way to go

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If it is Hire Purchase and not some other form of finance, then the problem lies with the finance company subprime or not.

 

You should contact them by letter, (email is fine), explain the problem and ask what they intend to do. Remember, this car is theirs and the regulations say 'they' bought it not you.

 

White smoke is probably steam which would indicate probably a head gasket blown. There are some proprietary product on the market that are poured into the cooling water and can seal leaks in the cooling system, Radweld is one of the better known, but these are temporary measures, get you home if you like and not a permanent fix.

 

This would be the easiest and cheapest way to try and fix a leak hoping it will last long enough that the buyer will lose most of their comeback rights.

These work by contact with air and are designed for miniscule radiator leaks and not for head gasket leaks.

 

There are head gasket sealers that claim to repair the head gasket, but these are rarely successful either and don't last long.

 

An indication of what work was done in an attempt to repair it would be the length of time they had the car in for repair.

If you are still in possession of the car, you can pop into any garage and ask for a pressure test on the cooling system. If it's a small garage, they will probably do this while you wait and you will

be able to see for yourself if there is indeed a water leak.

 

 

 

So, you first call is to the finance company with a copy of any correspondence to them also sent to the selling dealer.

 

Come back with any response you get.

Edited by Conniff
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If it is Hire Purchase and not some other form of finance, then the problem lies with the finance company subprime or not.

 

You should contact them by letter, (email is fine), explain the problem and ask what they intend to do. Remember, this car is theirs and the regulations say 'they' bought it not you.

 

White smoke is probably steam which would indicate probably a head gasket blown. There are some proprietary product on the market that are poured into the cooling water and can seal leaks in the cooling system, Radweld is one of the better known, but these are temporary measures, get you home if you like and not a permanent fix.

 

This would be the easiest and cheapest way to try and fix a leak hoping it will last long enough that the buyer will lose most of their comeback rights.

These work by contact with air and are designed for miniscule radiator leaks and not for head gasket leaks.

 

An indication of what work was done in an attempt to repair it would be the length of time they had the car in for repair.

If you are still in possession of the car, you can pop into any garage and ask for a pressure test on the cooling system. If it's a small garage, they will probably do this while you wait and you will

be able to see for yourself if there is indeed a water leak.

 

 

 

So, you first call is to the finance company with a copy of any correspondence to them also sent to the selling dealer.

 

Come back with any response you get.

 

That's great thanks. I'll phone them and see what they say. They had the car for 4 days last time, but I showed them the problem before I even left the car park. That's when they said it was down to lack of use. I drove home, the problem is still there. It's using a bit of coolant but not loads, more than usual though.

 

I'll call them and see what they say. Thank you

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Only use a telephone / mobile if you can record the call, you might need it.

 

Thanks, I'll email them instead so it's in writing. I'm worried about letting anyone else look at it in case they go funny

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Letting someone else look at it can be decided after you know the attitude of the seller and finance company.

 

If the seller insists there is nothing wrong with it, you are perfectly within your rights to take it elsewhere for a

diagnostic and if it does prove to be faulty, you can send the bill to the seller for a refund.

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There's an update. I emailed the finance company. The car's going back to the dealer tomorrow and they're going to take another look at it. If still not right the dealer will refund 85% of all money paid so far. They said they can deduct a fair amount for the use I've had and 1/8th means they'd work on it lasting 4 years.

 

It seems a bit low to me, but at least I could get another car. It's better than having a car I can't use.

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There's an update. I emailed the finance company. The car's going back to the dealer tomorrow and they're going to take another look at it. If still not right the dealer will refund 85% of all money paid so far. They said they can deduct a fair amount for the use I've had and 1/8th means they'd work on it lasting 4 years.

 

It seems a bit low to me, but at least I could get another car. It's better than having a car I can't use.

 

85% is very low. They are entitled to offer a reduced amount to take into consideration the enjoyment you have had from it, but in this case you are returning a faulty product.

 

On this timescale, the law says that it must be assumed the fault was present at the time of purchase and that it is up to the seller to prove otherwise.

 

Personally I wouldn't accept 85%, not forgetting the other expenses you have like insurance and road tax, I would be demanding a full refund of all monies paid.

 

What amount of mileage did you put on while owning it ?

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