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    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
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    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
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Xercise4less cooling off


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Hi,

 

Seems these guys are popular

 

I joined the new gym in person on their 9.99 offer, the next day I filled in their 14 day cancellation form on their website 10th Feb, I have the proof of email from their end.

 

Does anyone know if they actually get back to you, is it safe for me to cancel the DD, would they make any entries on credit files?

 

I've read stories that if you sign up in house you're not eligible for the 14 day cooling off is this true?

 

TIA

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Cancel the DD at your end also.

 

If you have proof of cancellation then there is little they can do.

 

This will not affect your credit file either.

 

Be prepared for a small forest to land on your doormat, and to make complaints to the relevant authorities.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I believe you are entitled to cooling off periods with all Gym memberships. But Youd need o check the Ts&Cs... Do you have them?

 

X4L usually send them via email.

 

** Edit** - Alas... http://www.xercise4less.co.uk/cancellation-webform-i-joined-less-14-days-ago

However, I suspect that maybe you should beable to do something at least.

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The 9.99 was there pre sales offer as the normal 12 month membership is 14.99, plus the email acknowledgement I received said I was an online member. There T&Cs are very contradicting. My membership cancellation request went in under 24 hours from when I joined so same day retrospectively.

 

Not sure best course of action to take, when I signed up in the club the girl said I had the 14 days but guess they're just puppets on strings.

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Hi Lol,

 

The cooling off period applies only if you joined online or off the gym premises.

 

However, if you are certain the staff member told you that you had 14 days to cancel, ie a cooling off period, then you DO have grounds to cancel. It's your word against the gym's but, with the reputation they have, you have a good chance of winning.

 

Cancel the DD mandate immediately via your bank.

 

Once this is done, let us know and we'll assist with a letter to send to X4Less's Head Office in Leeds.

 

Do not talk to Harlands/CRS by phone at all, for any reason.

 

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Hi Lol,

 

........... this was an extended pre sales offer so the cooling off should apply.

 

Can you give more info about this please.

 

What gym branch is this about.

 

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Hi Lol,

 

 

 

Can you give more info about this please.

 

What gym branch is this about.

 

:-)

Hi Slick

Sure, I got a text message (Still have it) saying last chance to get 9.99 offer. call me for more info..... so thats what I did, actually texts etc....

 

The branch is the Southend on Sea one

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It doesn't matter if they first contacted you by phone or text or email.

 

If you then went into the gym to sign up in person, no cooling off period would normally apply.

 

However, as you were told by gym staff that you could cancel, you can use this factor in your favour.

 

Before we suggest a letter, can you recall the name of the staff member who signed you up.

 

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Yes sure do, the Girls name was Naomi,

 

As the message I received also implies its still a pre sale opening offer, the following is on the cooling off form on there website

"Those who have joined online or during our pre-sale club openings and wish to cancel during the 14 day cooling off period will be entitled to a full refund."

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Hi Lol,

 

This is a bit like pulling teeth ....... but we'll get there in the end !! :wink:

 

Please confirm exactly what the message said.

 

When did/will the gym open at Southend.

 

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Hi Lol,

 

Is that all the text msg said ? I see nothing there about a Pre-Opening offer.

 

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Hi Lol,

 

We see a huge number of £9.99 monthly m/ships here. That's not really a special "opening offer", despite how they make it sound.

 

Anyway, I think you should use all angles to help your case, ie :-

 

1. Naomi told you that you could cancel within 14 days without consequences.

 

2. Naomi said the £9.99 monthly fee was an extended pre-opening offer which the website says has the 14 days cooling off period

 

3. The gym's acknowledgement email said you were an online member so you'd have the 14 days to cancel. referred to the m/ship as an online m/ship so you have the 14 day cooling off period.

 

In the meantime, I suggest you wait for Harlands to make the first contact. Unless the start complaining about your cancelled DD mandate, you've nothing to worry about.

 

If/when Harlands come looking for money, you can tell them to clear off. If that doesn't work, you can write to X4Less's Head Office.

 

We'll assist as and when necessary ...........

 

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30 days ??!! More often, we see that X4Less fail to process the cancellation completely, hence leaving you at the mercy of Harlands/CRS.

 

Let us know and we'll take it from there.

 

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Hi Lol,

 

Who is the text msg from. In any event, it should be ignored completely.

 

You may need to reply to a letter when they bother actually writing to you but we'll suggest when this should happen.

 

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Ok. It helps us if you tell us who is contacting you, so we can suggest what does, or does not, require a reply.

 

In your case here, I'm going to suggest that you write to X4Less's Head Office to try and nip it in the bud, before Harlands/CRS start harassing you.

 

Xercise4Les Leeds

Unit 1 Kirkstall Industrial Estate

Kirkstall Road

Burley

Leeds

LS4 2AZ

 

Dear sir or madam,

 

I responded to a pre-opening message and visited the Southend gym.

 

Staff member Naomi said I could sign up but I had 14 days to change my mind if I wanted.

 

The following day(10th February), I decided against joining and cancelled my DD mandate via my bank.

 

Please ensure the cancellation is properly processed so I am not hounded and harassed by Harlands/CRS.

 

Get a free Certificate of Posting from the PO Counter and keep it.

 

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We could do with some help from you

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Warrants a complaint on its own IMO, disgusting behaviour, X4Less need to be made aware that their systems are seriously flawed.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Just has this emailed to me, could be a result

 

Thank you for contacting Xercise4Less in regards to cancelling your

membership, we can confirm that your account has now been cancelled.

 

We are sad to see you go and hope to help change your life in the near future.

 

Team Xercise4Less.

 

 

Regards

 

 

Central Support Team

Head Office

Xercise4Less

Unit 1, Kirkstall Industrial Estate,

Kirkstall Road,

Leeds,

LS4 2AZ

 

 

 

 

 

xercise4less.co.uk

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