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    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
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Well known car dealer issues ** Settled **


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Hello,

 

First post so be gentle. I recently saw a car online that had no photos but was from a well known dealer franchise, I contacted them to enquire about photos and some were sent to my email.

 

It looked OK on face value but obviously I needed to see it in person. I left a £500 reservation deposit and was happy that if the car was good I would pay the balance and the car would be mine.

 

A few days later I realised that on one of the photos the drivers seat looked like it had a white stain on it (very difficult to see from the photo)

 

I asked the dealer if it was a stain and he said yes we'll try to get it out but I can't guarantee anything. I was annoyed that it hadn't been disclosed in many of our previous correspondence and therefore told them I no longer wanted the car due to its condition.

 

They agreed to refund my £500 and despite having wasted £28 on a train ticket I was satisfied with the outcome.

 

Fast forward a week and I enquired as to where my money was to be told "well we registered it in your name so if you could post the v5 back to us we'll refund you!

 

I cannot believe they did that I mean I hadn't even physically seen the car!

 

Where do I stand now? not only am I liable as a registered keeper for anything that happens but they are withholding my money for a mistake that they made.

 

Sorry for the long post:-(

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What is the name of the dealer franchise? And what is the name of the particular dealer?

 

If it is a franchise then there will be some kind of head office which will be concerned about controlling quality and standards of their franchisees.

 

I would start off by riding a stiff letter to that head office and also to the dealer.

 

Furthermore, I would write a letter to the DVLA and inform them that you are not the registered keeper all the owner of that vehicle and that you understand a registration has been made in your name and it has been made without your authority and as far as you're concerned it may have been made fraudulently.

 

Tell the head office and the dealer that this is what you're doing and send everybody copies of everybody else's letters.

 

I would give them seven days to respond with your money. If you do not get a proper response within seven days then come back here.

 

I suppose that one of the problems is that by the time you have started any kind of action to recover the money you will have received the necessary document from the DVLA and you will have returned it to them.

 

I have heard of this kind of thing happening before and I have to say that it's not acceptable at all.

 

I would suggest also that you make a complaint to trading standards which you will have to through citizens advice. Let everybody know that you are doing that as well.

 

In addition to posting on this forum I suggest that you also go to some review websites and post your experience of their.

 

These kind of people hate that kind of publicity.

 

We can certainly help you with some more solid and more aggressive action but as I have said, it may all be over before you can start lodging papers

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Thanks for the reply, I was going to ring the DVLA tomorrow and also the dealer which is a Bristol Street Motors franchise and is Fiat Newcastle.

 

I will definitely be following up with letters to all the people you outlined in your reply as this is not acceptable at all I'm still in a state of disbelief to be honest I haven't even paid for the car!

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Guest roaringmouse

You never bought nor did you agree to buy the car. If they chose to send of the V5c, who signed as the new keeper? You didn't! So they have forged your signature too? That is a criminal offense. I would point that out to them and DVLA.

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As the op is officially the registered keeper and owner of the car, couldn't he request the car from the dealer by waving the v5c at them?

 

Normally I would say no as it does say on the V5 "not proof of ownership"

 

However I wonder how far I would get emailing this:

 

Hello,

 

I understand that you have accepted payment of £500 in full for the Alfa Romeo giulietta (insert reg) as you have sent me an email thanking me for my purchase and have also registered the car in my name.

 

When would be a convenient time for me to collect my car?

 

I wonder what they might do? :wink:

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Normally I would say no as it does say on the V5 "not proof of ownership"

 

However I wonder how far I would get emailing this:

 

Hello,

 

I understand that you have accepted payment of £500 in full for the Alfa Romeo giulietta (insert reg) as you have sent me an email thanking me for my purchase and have also registered the car in my name.

 

When would be a convenient time for me to collect my car?

 

I wonder what they might do? :wink:

 

If i was a judge i would take that email as undeniable proof that the car is yours.😉

A bit stupid of the car dealer registering a car in your name before you even saw the car

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If i was a judge i would take that email as undeniable proof that the car is yours.😉

A bit stupid of the car dealer registering a car in your name before you even saw the car

 

Agreed. I'm completely dumfounded by the whole experience really.

 

Like I have said to them, if they are keeping my £500 and have registered me as the keeper together with the email I can only assume they have accepted it as full payment and the car is now mine.

 

No response as of yet but hopefully it will spur them on to a refund quickly.

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Guest roaringmouse

If they are prepared to forge a signature on the V5c, are they also prepared to forge it on a finance application for the balance of the car price?

 

I would give them written notice of 14 days to refund you or you will issue a summons via moneyclaim online. I am very confident that any county court judge would immediately order them to pay as they are in breach of the consumer regulations 2013 and are indeed guilty of fraud if they forged your signature on a legal document.

 

I have never heard of anything quite like it!

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Quick update,

 

The group manager rang me this morning and was very apologetic, he has told the finance department to issue a full refund immediately and has said he is disappointed at how they have handled the situation.

 

With regards to the V5c he was as astonished as I was and assures me he is looking into it, as he is new in the position I get the feeling there are a few things he would like to see changed.

 

He is sending me a full written apology and a stamped addressed envelope for the v5c when it arrives.

 

I'll let you know any further developments as they unfold, I understand it may take a few days for it to show as being back on my credit card.

 

Thanks for all the comments and help.

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Guest roaringmouse

From them issuing a refund to you CC it should be visible to CC company in 2-3 working days.

 

As for V5c, I would not send it to them as that adds you on a s a former keeper. I would send it back to DVLA without signing it and tell DVLA you have NEVER owned the car. and refer them back to the dealer. I attach a copy of the e-mail you refer to above.

 

HTH

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  • 2 weeks later...
You never bought nor did you agree to buy the car. If they chose to send of the V5c, who signed as the new keeper? You didn't! So they have forged your signature too? That is a criminal offense. I would point that out to them and DVLA.
I think a lot of car dealers will have electronic links geared up with dvla so no need to physically sign & return the V5. In fact anyone selling a car can now do it online without having to send back the completed signed V5. I've done it and if buyer agrees you just need to enter their details on the dvla site and both buyer & seller get instant email notification of the sale. You give them the V5c part so they can tax or sorn it and seller is told to destroy the V5.
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