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    • Honestly you are all amazing on this site, thank you so much for your help and time. ill keep an eye out and only return when i receive a claim letter for sure also, i updated my address with amex and tsb before i even missed payments. the initial address was my family home but i dont reside there. to avoid a bombardment of letters there i have now updated my address, will they send all threats etc to the new address? Or old address?   do you reccomend i send both tsb and amex my update in address via a letter?
    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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Clutch failed after 2 weeks ownership


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Friend of mine bought a second hand car from a dealer about 2 weeks ago. Today the clutch has failed and the RAC have said a new clutch is required.

 

Dealer has been contacted and said it is nothing to do with him.

 

Car is 10 yrs old with 95,000 on the clock. The price paid was about right for the car with that mileage.

 

Are there any rights under SOGA or CPA.

 

thanks

Edited by Conniff
removed the £ sign in front of the mileage
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Driving along in 5th gear then lost all drive. managed to get stopped and out of gear but then could not get back into gear at all.

 

After I posted on hear the RAC arrived and said could be clutch or gearbox.

 

Car now back to dealer for investigation.

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A sudden failure can of course be the clutch but is more likely to be on the operational side, ie cable/hydraulics. As for the RAC saying clutch 'or' gearbox, he might as well have said rear exhaust.

He didn't know so just fobbed you off with an answer.

 

Can you update us with what the seller comes back with pse.

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Quick update. Friend phone the dealer this morning. Apparently the gearbox is u/s as it won't go into 2nd. They have replaced the clutch but have not said why and are deciding what to do about the gearbox. My guess is they will try to find a second hand one rather than a recon. This is a small dealer that does not offer a proper warranty just relies on the consumer protection regs and obviously hopes the cars last longer than 6 months.

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It's very easy to determine if it is the clutch or the gearbox that is the problem and I can't see any garage saying 'well lets replace the clutch and see it that works', it's not a five minute job to pull one out and replace it.

 

You won't be able to demand that a recon box is put in, a used box will satisfy the regulations, as long as it is a working box.

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Not quite. If that was the case, we could go and buy a car suitable for some occasion say wedding or even holiday. We could then proudly take the bride to the church or the family on holiday and after that was all out the way and we no longer needed the car, take it back and claim a full refund saying this or that was wrong or it wasn't of satisfactory quality. That would be the same as hiring free of charge.

 

Sellers as well as consumers have to have some protection:

 

(5) A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—

 

(a) after one repair or one replacement, the goods do not conform to the contract;

 

(b) because of section 23(3) the consumer can require neither repair nor replacement of the goods; or

 

© the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer.

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Latest - dealer has said the clutch has 'burnt out' although at this stage has not apportioned any blame. My friends wife is the driver and in all their years of car ownership have never had to have a clutch replaced so I would guess the clutch was on the edge when they bought it. I drove the car and there was no sign of any slipping and gear change was fine.

 

The dealer has also said that it will not go into 2nd gear so needs to investigate further. My take is that it could be gearbox or gear selector.

 

My friend has given the dealer until the end of the week and if not fixed (or properly diagnosed) he has said he wants a refund.

 

have to wait and see.

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Dealer has just said that the clutch is not down to him and it must have been my friends bad driving that caused the clutch to go. Now wants £300 to put right.

 

No I don't believe that you can burn a clutch out in 2 weeks. Time to read up on CRA 2015.

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I have found this template letter, any advice;

 

[insert your name

and address]

 

[insert date]

 

[insert name and

address of retailer]

 

Dear Sir or Madam,

 

Reference: [insert reference number if you have one]

 

Consumer Rights Act 2015

 

I am writing with regards the [enter item] I purchased from you on [enter date of purchase] for £[enter cost of item] which is not [select from as described / satisfactory quality / fit for the purpose] due to the following problems: [enter problems with the item]. Further details to support my complaint are enclosed.

 

The Consumer Rights Act 2015 states that goods should be as described, of a satisfactory quality and fit for the purpose. As the [enter item] is not, you are therefore in breach of contract and I would like to reject the goods and request that you [select from issue me with a full refund as I am notifying you of my short-term right to reject within 30 days of receiving the good / refund me the partial amount of £[enter amount you are requesting] / arrange to have the item fixed at the earliest opportunity / provide me with a replacement at the earliest opportunity].

 

[use this section if you want to request additional costs or delete]

Plus, as a consequence of the faulty item I have incurred extra costs for [enter items you have had to purchase eg the cost of registered post, damage to an additional item caused by the faulty good] and I ask that you repay me an additional £[enter extra cost] to cover these costs and the cost of my time in making this complaint.

 

I look forward to a full response to my letter within [select from 7 / 14] days or I shall seek legal advice in order to take the matter further.

 

Yours faithfully,

 

[enter your signature]

 

[enter your name]

 

[Enclose any relevant evidence for your complaint]

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the dealer gets worse.

 

Friend called him this morning to point out that under the CRA 2015 he has to repair or give money back. The dealer says either pay him £300 for the repair (which he now says is the gearbox) or come and take the car with the broken gearbox. He will not paying for the repair or refunding anything.

 

My friend is stuck between a rock and a hard place as he needs a car and does not have and funds to but another one while this is being dealt with.

 

The dealer is a ltd company (accounts are up to date)but has quite a bit of stock so can sort of hold be put on his stock.

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it looks like a good template letter tony except i wouldnt add anything about additional costs, or at least re word it to say additional costs MAY be incurred if no results within your given timeframe

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thanks, will be sending this once I have the rest of the info

 

Dear Sir or Madam,

 

Reference: Mazda 6 Reg

 

Consumer Rights Act 2015

 

I am writing with regards the Mazda 6 I purchased from you on [enter date of purchase] for £[enter cost of item] which is not fit for the purpose due to the following problems: Failure of gearbox and clutch.

 

The Consumer Rights Act 2015 states that goods should be as described, of a satisfactory quality and fit for the purpose. As the Mazda 6 is not, you are therefore in breach of contract and I would like to reject the goods and request that you issue me with a full refund as I am notifying you of my short-term right to reject within 30 days of receiving the goods or arrange to have the item fixed, at your cost, at the earliest opportunity.

 

Plus, as a consequence of the faulty item I may incur extra costs and may need these costs to be recovered if you have not refunded or repaired the car within the next 7 days.

 

I look forward to a full response to my letter within 7 days or I shall seek legal advice in order to take the matter further.

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Thanks for the reply but there has been a bit of a change.

 

My friend has agreed to pay for the repairs, against my better judgement, as he needs a car. He suffers from mental illness (has had 2 previous breakdowns) and was getting really stressed about the whole thing. He knows that he is doing the wrong thing but is caught between a rock and a hard place.

 

Is there a way of trying to claim the cost of the repair back from the dealer when he has the car back?

 

The thing is my friend is 6ft 5" and built like the side of a house and 10-15 years ago would have dealt with this is a slight different way if you understand what I mean. He is not the sort of person to con anyone and gets quite upset when things like this happen.

 

Thanks for your help.

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No never got to send the letter.

 

I hate it when someone is blatantly ignoring rules/regs but can see my friends point of view. He needs to have a car and its costing him not to have one. I explained that it would be possible to claim any expenses but its the time it takes to get anything back and then look for another car.

 

Would dearly love to get some money back.

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As 85,000 is a pretty good mileage for a clutch and no one should be surprised if it was worn out at that mileage, then your friend should bill him for half the cost. Give him 7 days to pay up or your will take it further which will incur further charges.

 

If he refuses then your friend can issue a small claim against him. Mind if he is not the sort to want to make a fuss, then don't bother, but surely this has to be worth a couple of letters and a few quid to get back a few hundred.

 

Doing nothing is giving him permission and the confidence to do it again to the next customer.

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