Txt LoanS & MYJAR PayDay Loan

[dtlewis2015]

Hello everyone ive had no end of problems with a company called MYJAR they registered a debt and default on my call credit report 3 months ago for a debt that was 3 years old and made out as if id only just started missing payments etc. I complained to the FOS who agreed fully and told them to update the default to the correct date. I checked last month and it the whole account had been removed again great so i thought. This month the debt is showing again but default has been removed and shows now that i'm 1 month late on repayments. I have been complaining to Mr Gumbley but had a reply stating he has left the company and now a lady called Birgit Noormagi is handling the account she is a quality & training manager at MYJAR and its been going back and for for a few days now as i wanted them to prove it was my debt etc. The lady has replied stating i took out a £300 loan ion the 19th June 2012 and they never received repayment so with letter fees and intrest the balance now is £554 . I have asked for the credit agreement for the loan she then sent me one from 2011 for when i took out a £100 loan for 14 days. I replied stating its incorrect as you must have a new credit agreement for every new loan unless its a roll over loan as advised by citizens advice she then sent me a email with what she called a credit agreement but its listed as a

Borrower agreement on drawdown of new loan ? she said it links onto the credit agreement i was first issued months before for a previous loan

 

I don't understand the (Borrower agreement on drawdown of new loan ) and questioned her on it and she replied saying its 100% correct but as a gesture of goodwill she will now remove all the charges and intrest from the account and all i have to pay is the £300 that i borrowed.

 

I find that offer very fair and will accept it but she is still refusing to fully remove the account off my credit report she states it must reflect the true account dealings and would show as settled. If thats the case why not show all the other loans i had with them as fully up to date and paid on time ? but i really don't want a payday loan on my credit file So can anyone tell me if there is anyway of getting this all removed from my credit report i.e if the Credit agreement is incorrect they could not be allowed to put it on my file ? ive seen them remove other peoples so Any help would be very grateful

 

Thanks

[Bazooka Boo]

What they have offered is pretty good going IMO.

 

If you don't want loan sharks appearing on your credit file, then don't use them, easier said than done I know.

 

There is no way this will be removed off your credit file, as long as they are reporting accurately on your file, then there is nothing you can do.

 

The FOS has already demanded they correct the date that in itself is an achievement! So you should be patting yourself on the back for that alone...

 

Any type of credit will always be shown on your CRF's nothing you can do, UK PLC follows what the USA does unfortunately.

 

They have a shelf life of six (6) years from when they were placed on there, once the six year birthday comes up, they will auto drop off your file, never to return.

[dtlewis2015]

What they have offered is pretty good going IMO.

 

If you don't want loan sharks appearing on your credit file, then don't use them, easier said than done I know.

 

There is no way this will be removed off your credit file, as long as they are reporting accurately on your file, then there is nothing you can do.

 

The FOS has already demanded they correct the date that in itself is an achievement! So you should be patting yourself on the back for that alone...

 

Any type of credit will always be shown on your CRF's nothing you can do, UK PLC follows what the USA does unfortunately.

 

They have a shelf life of six (6) years from when they were placed on there, once the six year birthday comes up, they will auto drop off your file, never to return.

 

Thanks For your advice yea im very happy with the outcome just would have preferred it all be removed Do you know if it is correct on the Agreement front ?

[Bazooka Boo]

TBH without seeing it I wouldn't be able to tell, but, most, if not all agreements, post 2007 are now deemed to be CCA compliant and enforceable, especially if you took this loan out online, then a tick box will be sufficient to enforce.

 

I think you've done fantastic in getting all those charges refunded, something to be proud of.

 

Have you come to an arrangement with them to repay this now?

[dtlewis2015]

No iv'e not set up an arrangement yet i was going to pay it off in one go if they removed it fully but as they wont iv'e asked them how much they expect and go from there

[Bazooka Boo]

Well it's entirely up to you, if you pay it off now, then it will show as settled on your CRF, but the default marker will remain until its six anniversary.

 

Or you could drag it out and pay it over a series of months?

 

TBH though, I'd much rather get rid completely, kick em into touch and move on, you can always add a notice of correction against the entry if you wish?

[dtlewis2015]

Yea the Default Marker was fully removed 2 months ago it now shows this on the credit file

 

STATUS OVERDUE

 

FN

Account number **************1442

Account type Short Term Loan

Account start date 19/06/2012

Repayment frequency S

Number of overdue payments 1

Is account rolled over No

Has credit extension No

Were payment terms changed No

Value of next payment due £ 554

[fkofilee]

Gareth Gumbley ; Paul Smith

 

Use them wisely.

[dtlewis2015]

Thanks for the email addresses it was Gareth Gumbley who i actually emailed they replied he no longer works for the business think ill just pay the £300 and its done then

[fkofilee]

He is the Managing Director... Does he work for the business lol

[dtlewis2015]

All i'm saying is thats the email address i used [email protected] and the response i received back is below

 

Dear Mr Lewis,

 

Thank you for your email.

 

I am answering on behalf of Mr Gumbley who has by now departed from the company. If you have further queries, please be so kind as to send an email to [email protected] so it could be reviewed as a matter of priority or send an email to me directly.

[fkofilee]

Ill be damned, I most certainly didnt see that coming. Company Check says its true,

[debtfreeformeplease]

Hi everyone - figured I would post in this thread rather than starting a new one, since my situation is very similar.

 

I have been mostly debt free for the past 3 years, having settled with all my paydayloans and others back in 2012. However I recently did a month trial of checkmyfile just to see how things had improved and found a couple of entries I wasn't expecting.

 

One was for MyJar and as the original poster here it stems from a Txtloan which was never settled back at that time - the reason it wasn't settled was because they never would send written confirmation of the agreement to settle. So we never paid.

 

Original Loan was £300 and it had spiralled to about £692 which is the amount showing on the credit file now to MyJar. Have E-mailed back and forth with them explaining the situation and they have come up with an offer of £351 in one payment to settle. This seems decent, but I have written back to them asking if they will take just the original £300, which I would pay today if they get back to me.

 

Would be interested in other's thoughts as to if this is a fair deal, given that its 3 years gone and half way to it dropping off altogether? Would love to clear it as its the only dodgy entry on my file now.

[renegadeimp]

Pay the original amount owed, plus the original contracted interest for the loan period, minus what you have already paid. If they ask for more, tell them to justify it.

[Bazooka Boo]

You do need to start your own thread, anyone who is not subscribed to this particular thread won't see it and you won't get any advice.

[dtlewis2015]

Who are you dealing with at MYJAR ? They took off all the intrest on my loan and i paid the £300 back via bank transfer and lucky enough for me they removed it all from my credit file stright away even though they stated it would just be updated as settled so fingers crossed for you and keep at them

[debtfreeformeplease]

Thanks - I am waiting to hear back from them - if they agree to the £300 I will pay it. Last E-mail was from Joel Hansen.

[debtfreeformeplease]

Just got E-mail from them and they have agreed to the £300 to settle - I guess I will go ahead if seems fair?

[renegadeimp]

What did they state in the email. Any f&f needs to be specifically worded

[debtfreeformeplease]

Thank you for contacting us.

 

As we wish to come to a quick resolution and close the matter, we are willing to accept your settlement figure of £300, if this is paid in one amount, by bank transfer, and within 7 days, using these details:

 

 

 

Bank - Barclays Bank Plc

Account in the name of - MYJAR Limited

Account number - 63803716

Sort code - 20 69 34

Reference number - 652383 (please quote this reference on the payment, as it is the only way we can link the bank transfer payment to your account)

Amount - £300

 

Once this settlement is received and processed, the default on your credit file would reflect a settled and satisfied account.

 

 

 

Bank transfers take longer to be processed than card payments, so please make sure to make the payments on the scheduled date or before. If the payment is not made as agreed, this arrangement will fail and the standard interest and charges will apply.

 

If you are not able to make the payment on time, it is important that you contact us in advance.

 

 

 

Kind regards,

Derek Mäekask

Customer Services Representative

Phone: 020 3006 2000

Fax: 020 3004 0991

MYJAR

PO BOX 609

Salford

M5 0HD

[Bazooka Boo]

Looks good to me!

[debtfreeformeplease]

Thanks I am going to pay it tomorrow

[Bazooka Boo]

Thanks I am going to pay it tomorrow

 

Excellent, let us know how you get on, and if they honour their word!

[dtlewis2015]

UPDATE

 

Morning everyone well just to update you on a new issue with MYJAR that occurred this week anyway as stated I paid off the account in full in July 2015 and unexpectedly the account was fully removed from my call credit report which MYJAR stated they wouldn't do so it was a bonus but then roll on to September 2015 and for some strange reason MYJAR decide to report this account to Equifax as being in default and owning them £554 and the account still showing as open.

 

So I complained to equifax and also sent MYJAR a complaint email again to the lady dealing with my last complaint and she stated how sorry she was etc and would contact Equifax to tell them of the mistake etc and get it removed.

 

So today I did another check on equifax and it now shows as settled but with yellow markers showing late dating back to January 2015-July 2015 So they have not removed the account at all. Equifax have also responded with MYJARS response and they just tell Equifax to remove the default and just update it as settled with payment being received in July 2015.

 

Surly they are not allowed to do this are they ? Can they add a account 2 months after its fully closed down and paid off from a debt 2-3 years old and only show it as starting in January 2015 ? Any help would be extremely grateful on what I can now do to get this mess sorted

[dtlewis2015]

Hello Guys sorry to bring up a old thread but I still have a ongoing issue with this company Myjar looking for further help if possible please as I don't know what to do next. After paying off the £300 as agreed it was fully removed from my callcredit report which was great.

 

3 months later and after the account was paid off and closed they decided to add this account to equifax as being in default and owing £554 after complaining etc they refused to remove the account and instead removed the default from my report and instead listed that i had started missing payments from Jan 2015 to Jul 2015 when it was paid off ????

 

The loan was from 2012 so still the information was being recorded wrong. It's now been another year and today I've been advised by equifax that it's not going to be removed until 2021 when it should be 2018 due to the way they have my account listed which is disgusting. I've again complained to Myjar who again have refused to remove the account and stated in one email they have to report the correct information legally and then once I asked for the correct information to be put in my credit report I get a response saying if he dose that it will affect my credit report even more than it is now and am I sure I want them to do that ?

 

In my opinion he has just contradicted him self as they know they are issuing incorrect information and are happy to leave it which I'm not. He also said he can add the default to the report again this is what's worrying me and where I need some legal advice please as I have it in black and white in a email from Myjar last July stating that they never issued me a default notice and I'm confused on how they can now add that to my report is that legally allowed or have they made a huge mistake by saying so ?

 

Any help would be very grateful thank you all