Kwikfit

[customer1]

Moving house 1 month before end of policy.

1. ME: "Hi, moving house etc looking to switch policy over only have one month left.

2. KF: "£30 admin fee please"

3. ME: "That's over half the price of my 1 year policy and then I have to renew 3 weeks later?

4. KF: "......."

5. "I'll go with someone else and let this policy ride out" (KF gets one month pay for free!)

6. KF: "That will be £30 for cancelling early"

7. ME: "I'll let it ride out, I am not paying £30 for nothing, I will have overpaid for a month anyway."

8. KF: "Well now you've told me your moving I am putting a note on your account and you'll be forced to pay either way otherwise we'll send debt collectors around".

9. ME: "Send the debt collectors around....."

 

To KF, Thanks KF for rewarding customers who try to stay loyal, want to renew with you and come to you first to take a new policy when they move home. Would not recommend, especially if you rent and moves happen. Your mob mentality doesn't sit right with my own values....

[unclebulgaria67]

Silly, but actually, nothing technically wrong in what they have said. The fees are to cover admin costs and nothing to do with what premium you had paid. You cannot insure something you no longer have interest in.. Many people in this situation realise the score before they make the phone call and just let the old policy on the previous address lapse from renewal or ask to cancel from renewal. They set up a new policy for their new address from the relevant date.

[customer1]

Thanks for the reply. I will certainly do that going forward!! : )

[dx100uk]

own thread created

 

 

dx

[SabreSheep]

Write to them saying your move has now been delayed for month and that you will continue the policy through to its conclusion