Xercise for Less - CRS Credit Resolution Services

[djjaques2015]

Hi I am hoping somebody can help me,

 

I cancelled my gym membership toward the end of last year, i went into my gym and filled in a close of account form and handed it into the lady at reception, i then waited a month an cancelled the direct debit as i was told i had to give a months notice.

 

As far as i was aware the matter was now over until last week i received a letter from CRS Credit Resolution Services saying i owed £222.47 as my account was in arrears.

 

I rang CRS and they claim the gym have no recollection of me handing in the close of account form in and and there for it has been classed as missed payments.

 

Xercise for less have been sending letters out so they claim saying i have missed payments but these have been sent to my old address as i moved house mid membership, they had my mobile number but made no effort to get in contact with me.

 

I spoke with CRS today and they was very off hand and said the best they can do is i need to pay £112.49 today or the matter will be sent for collection of goods totalling that amount.

 

Can sombody please help me with this ?

 

Kind Regards

 

Daniel.

[fkofilee]

Dont worry about CRS , they never do anything at all.

Do you have proof you gave in the cancellation form?

[djjaques2015]

I handed the form in over reception so i have no proof what so ever, can this affect my credit file ?

[fkofilee]

No it cant Not unless they go for a CCJ and on these debts, they never do

[djjaques2015]

Ok thank you for your help, things like this worry me but from what i can see online CRS do things like this to alot of people.

[fkofilee]

Yes indeedy :@)

[slick132]

Hi Djj and welcome to CAG

 

Were you beyond the minimum initial m/ship period when you cancelled ? If so, then the rest of my post is right. If you were still within the minimum period, was there a reason for cancelling.

 

Harlands/CRS and the gyms they work for have a bad reputation for "losing" cancellation letters. However, this matter should not be ignored at this stage. Harlands/CRS have taken a case to court recently but we're helping to defend this case as best we can.

 

First off, I would write to the gym :-

 

1. Ask if they have CCTV for the day and time you handed in the cancellation, because Harlands/CRS are denying the cancellation was made at the gym.

 

2. Ask the gym for a copy of the cancellation which you assume the gym kept.

 

3. Tell the gym they must contact Harlands/CRS and tell them to stop making payment demands.

 

Secondly, write to Harlands saying :-

 

1. I cancelled the membership in person at the gym on xxdate.

 

2. I owe you nothing as I paid the required month's fee for the notice period before cancelling the DD mandate.

 

3. I will not pay any admin fees, nor will I pay any other amounts demanded by Harlands/CRS.

 

Get a free Certificate of Posting at the PO when writing to Harlands.

 

[djjaques2015]

Dont worry about CRS , they never do anything at all.

Do you have proof you gave in the cancellation form?

 

Hi,

 

Yes I had been with them for 23 months so I fulfilled my 12 month contract. I handed in the cancellation request and thought that was it.

 

My partner has a meeting with the General Manager at the gym tomorrow so hopefully they will get this sorted,

 

Kind Regards,

Danny

[djjaques2015]

Hi Djj and welcome to CAG

 

Were you beyond the minimum initial m/ship period when you cancelled ? If so, then the rest of my post is right. If you were still within the minimum period, was there a reason for cancelling.

 

Harlands/CRS and the gyms they work for have a bad reputation for "losing" cancellation letters. However, this matter should not be ignored at this stage. Harlands/CRS have taken a case to court recently but we're helping to defend this case as best we can.

 

First off, I would write to the gym :-

 

1. Ask if they have CCTV for the day and time you handed in the cancellation, because Harlands/CRS are denying the cancellation was made at the gym.

 

2. Ask the gym for a copy of the cancellation which you assume the gym kept.

 

3. Tell the gym they must contact Harlands/CRS and tell them to stop making payment demands.

 

Secondly, write to Harlands saying :-

 

1. I cancelled the membership in person at the gym on xxdate.

 

2. I owe you nothing as I paid the required month's fee for the notice period before cancelling the DD mandate.

 

3. I will not pay any admin fees, nor will I pay any other amounts demanded by Harlands/CRS.

 

Get a free Certificate of Posting at the PO when writing to Harlands.

 

 

 

Hi,

 

We don't have proof of the cancellation unfortunately, I just expected the receptionist to do her job but seems the form has gone missing. My partner is has a meeting with the gyms general manager tomorrow afternoon and she is going to mention the cctv and a break down of the costs etc.

 

I am not giving in and paying this when I know I fulfilled my responsibilities. It seems they do this to so many people,

 

Regards,

Danny

[slick132]

Let us know how the meeting goes.

 

Did you write to the gym and to Harlands as suggested in post #7 ?

 

If you didn't write to the gym, print off post #7 and use that as a list of Q's to put to the mngr.

 

[djjaques2015]

No not written as yet, sent a couple of emails to CRS but getting nowhere with them. Ye I will get my partner to take the list and put these to the manager and see what the outcome is.

 

I'll let you know,

 

Thanks,

Danny

[slick132]

Hi Djj,

 

If you want to deal effectively with Harlands /CRS, it would have been better if you followed our advice above and sent the letters suggested.

 

Despite comments made above, CRS has recently taken court action against one of our site users We are working hard to assist with what we hope will be a successful defence.

 

I would advise that your partner stays calm and does not agree to anything when she meets the mngr. Let her come away and report back about events.

 

She should also say that she will put her questions in writing to the gym's head office if she fails to get adequate answers tomorrow.

 

Hope it goes well for her.

[djjaques2015]

Thank you, she's read your post and has it planned for tommorow. I'm going to right letters to Harlands and CRS tommorow as suggested and send them recored delivery. I'll keep you posted,

 

Thanks,

Danny

[slick132]

Hi Danny,

 

I suggest you hold off from sending the letters for now.

 

We may need to alter them, in light of whatever transpires at tomorrow's meeting.

 

Report back and we'll take it from there.

 

[djjaques2015]

Hi Danny,

 

I suggest you hold off from sending the letters for now.

 

We may need to alter them, in light of whatever transpires at tomorrow's meeting.

 

Report back and we'll take it from there.

 

 

Afternoon,

 

Just an update. My partner was dubious about the man on the phone asking her to visit the manager to discuss my membership so after 3 calls and no call back she was finally put through to the manager who indeed confirmed she wouldn't be able to discuss my membership so it would have been a wasted visited with our 3 year old in tow.

 

After questioning the manager further she did confirm that they had received my cancellation after all, however I had been passed onto CRS due to the fact that I cancelled my direct debit too early and didn't make the last payment. After my partner questioning the manager more she confirmed they received my cancellation in August last year to which my partner told her we had the final payment leaving our account on the 9th October?!!? Ok so that's well over 30 days notice, amusing!!

 

After the manager got abit flustered and put my partner on hold and then 'accidentally' transferred the call to Headoffice, my partner finally spoke again to the manager who apologised and said this was all a big mistake and was sent to CRS is error.

 

So after all the stress, they simply said they will notify CRS and we will no longer hear from them. My partner asked if CRS would send confirmation of this, to which the manager replied 'no they will just stop harassing you' haha!

Relief for sure but we are still slightly dubious as to whether this is really the end!

 

What do you think?

 

Regards,

Danny

[slick132]

Hi Djj,

 

I assumed it was a joint m/ship and that was how the mngr was happy to discuss it. Thank goodness YP didn't actually waste her time going there but how MAD that they go on to discuss the issue with her anyway.

 

You still have nothing in writing and CRS are not known for giving in easily. So I would not be at all surprised if Harlands/CRS continue to make demands despite the assurance from the gym.

 

Keep us informed please ..............