Afternoon, Just an update. My partner was dubious about the man on the phone asking her to visit the manager to discuss my membership so after 3 calls and no call back she was finally put through to the manager who indeed confirmed she wouldn't be able to discuss my membership so it would have been a wasted visited with our 3 year old in tow. After questioning the manager further she did confirm that they had received my cancellation after all, however I had been passed onto CRS due to the fact that I cancelled my direct debit too early and didn't make the last payment. After my partner questioning the manager more she confirmed they received my cancellation in August last year to which my partner told her we had the final payment leaving our account on the 9th October?!!? Ok so that's well over 30 days notice, amusing!! After the manager got abit flustered and put my partner on hold and then 'accidentally' transferred the call to Headoffice, my partner finally spoke again to the manager who apologised and said this was all a big mistake and was sent to CRS is error. So after all the stress, they simply said they will notify CRS and we will no longer hear from them. My partner asked if CRS would send confirmation of this, to which the manager replied 'no they will just stop harassing you' haha! Relief for sure but we are still slightly dubious as to whether this is really the end! What do you think? Regards, Danny

Thank you, she's read your post and has it planned for tommorow. I'm going to right letters to Harlands and CRS tommorow as suggested and send them recored delivery. I'll keep you posted, Thanks, Danny

No not written as yet, sent a couple of emails to CRS but getting nowhere with them. Ye I will get my partner to take the list and put these to the manager and see what the outcome is. I'll let you know, Thanks, Danny

Hi, We don't have proof of the cancellation unfortunately, I just expected the receptionist to do her job but seems the form has gone missing. My partner is has a meeting with the gyms general manager tomorrow afternoon and she is going to mention the cctv and a break down of the costs etc. I am not giving in and paying this when I know I fulfilled my responsibilities. It seems they do this to so many people, Regards, Danny

Hi, Yes I had been with them for 23 months so I fulfilled my 12 month contract. I handed in the cancellation request and thought that was it. My partner has a meeting with the General Manager at the gym tomorrow so hopefully they will get this sorted, Kind Regards, Danny

Ok thank you for your help, things like this worry me but from what i can see online CRS do things like this to alot of people.

I handed the form in over reception so i have no proof what so ever, can this affect my credit file ?

Hi I am hoping somebody can help me, I cancelled my gym membership toward the end of last year, i went into my gym and filled in a close of account form and handed it into the lady at reception, i then waited a month an cancelled the direct debit as i was told i had to give a months notice. As far as i was aware the matter was now over until last week i received a letter from CRS Credit Resolution Services saying i owed £222.47 as my account was in arrears. I rang CRS and they claim the gym have no recollection of me handing in the close of account form in and and there for it has been classed as missed payments. Xercise for less have been sending letters out so they claim saying i have missed payments but these have been sent to my old address as i moved house mid membership, they had my mobile number but made no effort to get in contact with me. I spoke with CRS today and they was very off hand and said the best they can do is i need to pay £112.49 today or the matter will be sent for collection of goods totalling that amount. Can sombody please help me with this ? Kind Regards Daniel.