Travel lodge £150 'fine' for Smoking.

[scotsmac]

Travel lodge have accused me of smoking in their room.

 

 

This was sent by Civil Recovery Solutions.

 

 

On the first letter I received I replied denying any smoking on my part,

 

 

I demanded the evidence they had, and also a break down of he cleaning bill.

 

 

I also stated I had been in company of smokers, and perhaps the smell came from my clothing.

 

 

I have now received a second letter, stating the evidence is the smell reported by staff, and photos of ash on the window sill.

 

 

They also sent me rough breakdown on cleaning, and say the room was not rented for 1 day.

 

I want to carry on refuting their accusation,

and do not want pay them a penny.

What do you recommend I do next ?

 

1 thing I am nervous of,

 

 

is the possibility them sending bailiffs round my house, or something similar.

 

 

Please do I have anything to worry about and what should i do next

[Conniff]

They are not bailiffs and cannot send bailiffs around. First they would have to take you to court and win, then if you didn't pay they could consider bailiffs, so don't be afraid of them, that is their goal to get you scared.

 

Who says the cleaners didn't smoke in the room and put it on the last occupant.

 

Continue to deny unless they can give you irrefutable proof you smoked in there. You can tell them you want proof and this will be your last correspondence with them if you want to respond that is.

Any pics would also need proof it was from your room and not from a stock of photos they keep under the bar.

[Conniff]

Have moved you to the Retail loss Prevention/Other shoplifting allegations. Civil Recovery Solutions Ltd and Travel lodge smoking allegations section Scotmac.

 

 

Have a read of the myriad of same problem threads on here.

[dx100uk]

ignore them scots

theres nowt they can do to you

 

 

sadly you should have come here first

that way you'd have been told to ignore them

 

 

now yo've replied, they think they've found a mug.

 

 

I'm a smoker and have used them and Travelodge lots of times

 

 

have to now 5 of those over the many years since it came in

 

 

I've never smoked once inside

always went out the front

even up to 3am when looking after the mrs

 

 

never had any bother

 

 

dx

[havinastella]

Did you SMOKE in the room?

[scotsmac]

No, did not smoke in the room.

[scotsmac]

Just had my 3rd letter from CRS, still accusing me of smoking.

 

 

They now say I can pay £120 settlement fee, within 2 weeks.

 

 

I do not intend to pay them anything.

 

 

Would it be advisable for me to ignore any further communication from them and not contact them again ?

 

 

Or should I reply to this latest letter, further denying I was smoking ?

 

 

What to do ?

[geoff1248]

Why not write to Travellodge and say that CRS have informed you that your room had been used for smoking. As you booked a no smoking room Travellodge had failed to supply the requested room and you required a refund from them.

[scotsmac]

Interesting reply. I would prefer do nothing. I will wait for advice from team before I jump into another situation.

[dx100uk]

they can do nothing

 

 

ignore them totally

 

 

dx

[silverfox1961]

Why not write to Travellodge and say that CRS have informed you that your room had been used for smoking. As you booked a no smoking room Travellodge had failed to supply the requested room and you required a refund from them.

 

Disagree I'm afraid. As soon as he responds, CRS will think they have a 'catch' and try it on even more. All travellodges are smoke free and have been for some time now.

 

The OP denied smoking in the room therefore it is down to CRS and Travellodge to prove otherwise, which they won't be able to do.

 

Carry on ignoring them, they will soon go away.

[Conniff]

I have to add my verse of 'ignore' to the above. This is no different than saying there is a footprint in my carpark and it must have been you so pay me for cleaning.

I reckon one of the bosses has a BPA member as a relative and they have given the hotel a tip on how to make some easy money.

[scotsmac]

Thanks for the replies. I am going to do nothing, Im sure they will come on me again, saying Iv lost my privilege to only pay £120 and now must pay £150, cos its been more than 2 weeks. Ill let you know on that one, but Im sure they will try again.

 

Be interesting to see what is in there next threat, i would imagine in 3 to 4 weeks.

[dx100uk]

oh and just remember it is not a fine!

 

 

dx

[scotsmac]

Well here we go again.

 

 

Now had my next letter from CRS, saying if I dont come to a amicable resolution in 14 days,

 

 

they will refer case back to travel lodge and advise them on there options to proceed with court action.

 

 

Saying is if court Proceedings are issued I will be liable to court fees.

 

 

Also stating that the court will consider any failure to respond in there fine.

 

What to do ??

[dx100uk]

ignore the silly if/may/might threat-o-gram

 

 

 

 

 

dx

[citizenB]

Well here we go again.

 

 

Now had my next letter from CRS, saying if I dont come to a amicable resolution in 14 days,

 

 

they will refer case back to travel lodge and advise them on there options to proceed with court action.

 

 

Saying is if court Proceedings are issued I will be liable to court fees.

 

 

Also stating that the court will consider any failure to respond in there fine.

 

What to do ??

 

Please.. this is NOT a fine. It is a speculative invoice.

 

IMHO, I do not see them investing time and money into a claim for such a low amount - it would be a small claim and any costs would be minimal.

[scotsmac]

Again thanks for advice. I am going to do nothing, not even a email reply. Im sure they will be back again in couple weeks, I'll let you know.

[citizenB]

[andydd]

Why not write to Travellodge and say that CRS have informed you that your room had been used for smoking. As you booked a no smoking room Travellodge had failed to supply the requested room and you required a refund from them.

 

Ha..Excellent..and a fair point.

[andydd]

Well here we go again.

 

 

Now had my next letter from CRS, saying if I dont come to a amicable resolution in 14 days,

 

 

they will refer case back to travel lodge and advise them on there options to proceed with court action.

 

 

Saying is if court Proceedings are issued I will be liable to court fees.

 

 

Also stating that the court will consider any failure to respond in there fine.

 

What to do ??

 

Utter bollocks....

[scotsmac]

Would love to but don't want stir up a hornets nest.

[Bazooka Boo]

I can't believe they're still trying this little con on with customers!!

 

Hope you've been on Tripadvisor and warned everyone of the little con trick they try and pull, muppets, makes me want to go out an book a TL room for the night in the hope they try spoofing me...

[ericsbrother]

CRS have done everything they can -NOTHING. Travelodge could chance their arm and risk losing a fortune by trying this on and meeting someone with deep pockets but I bet they do the same as their pet DCA-nothing.