Bought car with gearbox problems - V12 Sports & Classics, Leicester repaired but still not fixed

[Rich.H1]

Bought a Mazda 6 diesel estate , 61 plate from V12 Sports & Classics, Leicester.

 

 

The gear selection became 'notchy' within the 100 mile drive home.

within the next 100 miles it got worse and occasionally crunched into 2nd gear.

 

 

I contacted V12 and the car was returned to their 'preffered' garage and left for repair.

I contacted their garage after 1 week and was told the gearbox had been removed

and sent away to a specialist, they had reported that gears 1 to 4 needed replacing,

the garage were waiting for V12 to authorise repair or replacement.

 

 

A week later I was told the car was fixed,

I went and collected the car on a Saturday,

I was told a 2nd hand gearbox had been fitted.

 

 

It was immediately apparent when I drove the car that the problem was not fixed,

I pulled over and contacted V12 who repeatedly told me it had been fixed

and there was nothing wrong with it despite me being sat in it telling them it was not fixed.

 

 

It was decided that I should take it back to the garage.

a mechanic took it for a drive with me in the passenger seat,

he changed gear very carefully,

pausing in neutral, letting the rpm drop to tick over on the gear changes before selecting the next gear,

the box was still lumpy and he stated 'its not the smoothest of boxes'.

 

 

He suggested I try it for a week?

I took it back to V12 where there were no aftersales team available!

A salesman took the car for a test drive again, he never drove it over 1500rpm,

 

 

I pointed out that you do not drive cars this way,

the gear change was still notchy at 1500rpm,

however I suggested I drive the car.

 

 

At 2500-3000 rpm the gear change could be felt through the car.

The salesman acknowkledged the problem and said a member of the aftersales team would call me on Monday

I left V12 and travelled the 100 miles home.

 

 

I e-mailed a histopry of the problems to their customer services

and requested all correspondence be in writing or e-mail from this point on

as I felt I was being fobbed off.

 

 

I had no correspondence from them.

 

 

I sent a letter by e-mail and also recorded delivery formally rejecting the vehicle

and telling them they could collect it anytime,

I was no longer prepared to travel the 200 mile round trip.

 

 

received an e-mail back stating it had been passed to their legal team,

I have not heard anything since,

 

 

what do i do next?

Car was £6400,

i can get another replacement gearbox fitted for £1000 quoted by a local garage.

 

 

I have only done 1000 miles in the car and 400 of this was travelling too and from the sellers address.

 

Any advice would be appreciated

[dx100uk]

how did you pay for the car?

 

 

dx

[Rich.H1]

Paid by debit card

[dx100uk]

aw shame I was hoping for finance

 

 

you complained within 14 days mind I'm sure you can cancel the whole thing?

 

 

dx

[Rich.H1]

Yeah, complained by e-mail within 14 days of purchase, and rejected the car 2 days after picking it up following the failed repair. I have heard nothing from them since other than they were passing it to their legal team. Can I have the vehicle repaired locally and regain the costs through the small claims court?

[dx100uk]

yes I believe you can.

 

 

the normal crew that advise on these things don't appear to be around the last few weeks.

 

 

dx

[scaniaman]

If it's a VISA debit card then you can try Charge back---contact VISA for further advice. If you reject a car, you cannot use it after it's been rejected.

I always advise to buy anything of value on straight HP as the finance company are partly responsible and you have comeback. I did this with my last car even although I had funds to pay it outright.

[Conniff]

The finance company are more than 'partly' responsible Scaniaman, they are 'wholly responsible. They are assumed to have bought the car even if they weren't present at the time and any faults are the finance companies. So any problems are between the finance company and the seller and not the customer.

[Conniff]

There is nothing for the so called 'legal department' to look at Rich, this is a straight forward rejection, as you say, done by letter as the regulations require unless advised by the seller otherwise.

 

 

You should now write to them and request that the funds are transferred back to the debit card by the end of 7 working days or action to recover will be taken without further notice. Send that recorded.

[Rich.H1]

There is nothing for the so called 'legal department' to look at Rich, this is a straight forward rejection, as you say, done by letter as the regulations require unless advised by the seller otherwise.

 

 

You should now write to them and request that the funds are transferred back to the debit card by the end of 7 working days or action to recover will be taken without further notice. Send that recorded.

 

I already asked for the refund stating within 14 days when I wrote and rejected the car,

the only response was the 'legal team' response

- the e-mail received along with the one sent is pasted in below.

 

 

The letter I sent with the e-mail is pretty much a diary of the problems and correspondence, it also rejects the vehicle.

 

Hello Mr ........,

 

Thank-you for your e-mail.

 

I have forwarded it on to our legal team.

 

Regards,

 

Brian Coleman

 

Further to my e-mail of 21st February to which I have received no response;

 

I attach a letter formally rejecting the vehicle LR61 HFZ due to the fault reported to you shortly after purchase.

 

You have left me with no option but to reject the vehicle under Section 14 of the Sale of Goods Act 1979

which requires dealers to supply goods of satisfactory quality;

 

 

following your lack of response regarding your failed repair of the vehicle using second hand parts from a breakers yard.

 

 

I have allowed 11 days for a response from V12 but now need to move forward

as it is now over 7 weeks since I purchased the vehicle and 6 weeks since the fault was first reported.

 

I have been advised that you have three options under the sale of goods act,

1 - Full refund, 2 - Partial refund to have the vehicle repaired myself, 3 - You can arrange to have the vehicle repaired.

 

I complied with the requirements of your terms of sale and reported the problem to ACR and V12,

then returned the vehicle to your repairer ACR all at my own convenience and cost.

The problem had not been rectified - see history in attached letter.

 

The attached letter will be sent by post, recorded delivery, it details the history of the problems to date.

 

I would prefer all correspondence to be in written format either letter by post (recorded) or e-mail to maintain a clear history on this matter.

 

Regards

[Conniff]

Very doubtful they have a legal one let alone a team, more like a bloke down the pub.

 

 

Get on to them, don't let them keep you waiting. Send by special next day delivery if necessary, but tell them they have xx days left from the 14 and further action will be taken without any further notice on expiration.

 

 

You can also add that you will be adding the statutory 8% interest from the date of rejection.

Edited March 13, 2015 by Conniff

[Tony.]

I am in a very similar situation and with the same company,

 

this company does seem to be have a very strange way of dealings

 

 

.it seems once they have sold you a vehicle and funds have exchanged, its simple as [removed]

 

I will be going down the section 75 route, if satisfactory outcome hasn't been achieved from my complain.

 

just did a search and it turns up there's quite a few upset consumer experience with this company..

Edited April 29, 2015 by dx100uk
behave

[Aleg11]

Hi Rich.H. have you had any success in getting the money back.? Same situation here and I would really appreciate your input. We're at the stage where the car is with ACR and v12 wants us to split costs. I'be rejected the car for a month now

thanks

[Conniff]

And they will continue to ride roughshod over customers unless they start taking action. A month since rejection is a silly amount of time to let them get away with it. Write to them by recorded and give them a time, no more than 7 days from receipt, to refund telling them if the money is not in the bank by that time you will issue a court summons.

 

 

Of course if you are willing to just sit and see what happens, then don't bother making court threats.

[Aleg11]

Thanks for replying. I've given them 14 days when I sent the rejection letter by recorded mail - may 16. They said they want to try fix it and we took the car to ÀCR more than a week now. They haven't approved all repairs and now they want me to cover half the cost. Just told them I'm not cover of anything and I want my money back as initially. Should I write them one more time or go straight to court?

 

Thanks again for replying as I'm not familiar with the process.

 

The car came with the discount of 200 pounds for clutch high, but it needs full clutch and flywheel replacement and ÀCR discovered the gear box is faulty also.

[Conniff]

If you have sent your rejection letter, then let the time expire on that and then send them a letter before action. Tell them they have 7 days to make the refund or you will issue a summons in the small claims without further notice.

[Aleg11]

I'll do just that. Thanks again for your help. I'll let you know on he progress.

[dx100uk]

but make sure you do go thru with the threat

 

 

dx

[Qams]

Thanks for replying. I've given them 14 days when I sent the rejection letter by recorded mail - may 16. They said they want to try fix it and we took the car to ÀCR more than a week now. They haven't approved all repairs and now they want me to cover half the cost. Just told them I'm not cover of anything and I want my money back as initially. Should I write them one more time or go straight to court?

 

Thanks again for replying as I'm not familiar with the process.

 

The car came with the discount of 200 pounds for clutch high, but it needs full clutch and flywheel replacement and ÀCR discovered the gear box is faulty also.

This company has some major issues with cars and their preferred garage ACR , I think is in with them.

[Mercamg]

Hi, I bought a marcedes E300 hybrid (13) payed £18000 just now in July. Now I have gearbox problems "without changing gear consult workshop " V12 doesn't care

[Old Cogger]

what guarantee / warrantee did you have minimum ?

[dx100uk]

Hi, I bought a marcedes E300 hybrid (13) payed £18000 just now in July. Now I have gearbox problems "without changing gear consult workshop " V12 doesn't care

 

 

 

better to star a new thread

of your own please

[consumer_007]

had issue with shock absorber in 2015 when i bought the car off them but had to accept partial cost as i didn't have the luxury of wasting time chasing it due to work. Stupidly enough got another car from them couple of months back, it's a lovely car no doubt and on a cheapest finance deal but i think there is an issue with clutch may be. The car jitters in first gear just about when you release the clutch full way up. Not sure if i should report this and would be covered in three months warranty service they provide or is just a minor issue and i should overlook it. What do you guys suggest.

[dx100uk]

you need to start a new thread

of your OWN please

 

 

thread closed to stop newbies bumping a 3yrs old thread