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I am at loggerheads with Vodafone.

 

 

They have been overcharging me for many months of my contract,

done the whole complaints roundabout thing many times,

the problem is never fixed.

 

 

For the last few months I just gave up paid the overcharge and then this month I have been fighting for that money to be paid back.

 

I have refused to pay for my bill (I have actually already paid them enough in overcharges),

all I have wanted was them to sort out my bill.

 

 

Having had several promises to sort it out, couple of weeks later nothing.

 

 

The thing has really annoyed be is the amount of empty promises from customer advisers,

like promising to email but appearing to be unable for them to or they fact I keep requesting (dozens of times explicitly)

my complaint get passed to customer relations yet never doing it.

 

 

Over the course of my account I must have had to complain over 50 times for 2 issues

(The start of my contact was blighted by the trouble porting my number).

 

 

It appear the complaints dept. have figure to make when "solving" problems.

They can't offer me a solution but have put me in a complaint limbo.

 

So at the moment they are still charging me line rental for which I am getting no service,

I requested they put my account in suspension whilst this is sorted

but I was told that all they could do was carrying on billing me.

 

What rights do I have when it comes from termination of contract?

They have not been giving the service I paid for and over charging.

 

 

I refuse to have to over pay to maintain my service.

Or any right to suspend my accounts charges until this problem is fixed?

 

 

If they had sort the issue straight away it would have been easier,

but now I have the fact I am being charged because they can't sort out a complaint.

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We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en)

you MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

.

CAG.


..

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post your ref number here when you get it please

 

 

dx


..

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Hi doctoring,

 

If you still need help with this, email me via the contact details posted by dx.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

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