Jump to content


  • Tweets

  • Posts

    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Damage caused by engineer


whatamess
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3407 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

 

Not sure if i have come to the correct group for this. I bought a tumble dryer from hoover 6 months ago and something went wrong with it last week so i called out an engineer. After taking the whole dryer apart the engineer discovered the problem and ordered a part. When the engineer left i noticed a lot of deep big scratces along the sides of the dryer which wasnt there before, my dryer is stand alone and doesnt touch any sides so it couldnt be scratched any other way. the enginner didnt use blankets or anything and i have a tiled floor which would easily scratch a shiney black surface. I wrote a letter to complain and someone came to take photos of the dryer. I got an email back today to say that they ask the customers to pull thier own appliances out so there is no damage caused by the engineer and basically fobbed me off.

I have written back to them asking when did they ask me to pull out my own dryer and also do they ask the customer to take thier appliances apart as well, its a ridicuals answer to my complaint.

 

Is there anything else i can do? Im quite upset that i can spend so much on a dryer and they cause the damage and i have to just put up and shut up.

 

Thanks

Link to post
Share on other sites

Before you have any further dealings with anyone on the telephone, please read our customer services guide.

 

Which is the company that sent out the engineer?

 

Please could you post up the email that they sent you.

 

What is the value of the tumble dryer new? Please would you post good photographs of the damage.

 

There is no doubt that the company which employed the engineer is liable and if necessary you can sue them in the Small Claims Court. The question will be as to what remedy you will get.

 

Of course, you would like to have a new tumble dryer because you are justifiably concerned about the aesthetics of it which have now been affected.

 

The company would prefer to say that you are simply entitled to a measure of compensation because the functionality of the tumble dryer is completely unchanged. They would want to say that it is simply cosmetic damage.

 

I think that in addition to photographs of the damage it would be worth seeing photographs of the tumble dryer in situ. Is it in a kitchen? Is it in a utility room?

 

If the tumble dryer is in a kitchen where people normally have access to and that it is clearly a bit of an eyesore, then given the fact that the tumble dryer is fairly new, you have a good case for a replacement – or a refund of most of the money you paid.

 

If on the other hand the tumble dryer is in a utility room or garage so that it is not really part of the decor, then it may well be that you would have to accept some compensation for cosmetic damage.

Link to post
Share on other sites

Its Hoover/Candy that sent the engineer out to me.

 

I think the tumble dryer was about £380 i need to have a look for the exact amount.

 

I have tried taking photos but because its shiney and black they dont come out very good, they did send an engineer out on Monday who took photos.

 

The dryer is in my kitchen.

 

I spoke to Citizen advice and doesnt look like i have a leg to stand on.

 

Here are the emails, sorry it makes this post very long

 

My first email to complain:

 

I would like to make a complaint about the customer service i have recently experienced from Hoover. I called customer services on 26th Jan to book for an engineer to come out to my home to repair my washing machine and my tumble dryer which are both under 6 months old. When the engineer turned up on Friday 30th Jan he told me that only my washing machine was booked in. I called customer services to complain and to find out why, and they confirmed that only 1 appliance had been booked in. I asked if the calls were recorded and could they please listen to the call i made on 26th Jan. Which they said they are recorded and they will investigate, I am still waiting for a reply from that. The engineer did manage to book in my dryer for repair on the same day but didn't have the part to repair it that day after taking the whole dryer apart. When the engineer left I noticed that both sides of my dryer where badly scratched which i believe happened when the engineer took the machine apart. When i called back customer services to complain i had to hold on for 27 minutes before someone answered the phone. The message was " we are very busy with other calls at the moment please hold on for a few more minutes and we will answer your call" when i eventually got through to someone i told him how long i had waited for him to answer and he told me " oh that's strange as our call centre isn't busy and we are all waiting for the phone to ring". Now that call has probably cost me in the region of £5 as i believe the premium was 12p per minute. This tells me that Hoover are ripping off customers by making them hang on the line when there are people in the call centre free and ready to take calls. I do hope you have my call recorded? Before buying my washing machine and tumble dryer from Hoover i had never bought a Hoover product and after my experience on Friday i will never buy another product from Hoover again. Please can you look into my complaint, and i look forward to hearing from someone soon.

Reply:

Good Morning,

Thank you for your email,

We were indeed sorry to learn of the issues you have raised and apologies for any inconvenience experienced, with regards to our internal investigation we are not obliged to advise you of the outcome, however we can assure you we take our complaints serious.

With regards to the scratches on the side of the appliance after the service engineer has left we do advise customer should take out their own appliances, so no damage can be done to customer’s appliances we were sorry to learn that you waited 27 minutes on our telephone line and when the operator answered the telephone said they were waiting for calls this has been escalated to the call centre manager, however as a gesture of goodwill we would like to offer £30.00 for the inconvenience caused, if you would like to accept this offer please let us know whom to make the cheque payable to.

Your return visit for the service engineer to fit spare parts has been made for Tuesday 10/02/15, job reference number 1125574. Once again please accept our sincere apologies for the obvious inconvenience caused, assuring of our best attention at all times.

Kind Regards

Customer Correspondence Team

My reply:

Hi

Thank you for your email. I'm quite concerned that you advise customers to take out their own appliances, please can you tell me at what point is the customer told to take their own appliances out? I was never advised to do that. I'm also wondering do you also advise customers to take the appliances apart for the engineer? If you read my first email I said the damage was done when the engineer took the machine apart and the scratches where caused probably due to the parts being scraped along my kitchen floor. I feel you have pushed that part of my complaint aside by offering me £30 compensation which is not good enough, in the mean time I have a 6 month old dryer which is now cosmetically not acceptable because one of your engineers didn't take good enough care of it. Can you please let me know what you intend to do about the cosmetic damage to my dryer?

Hoover reply:

Good Morning,

Thank you for your email,

We can only apologies for the damage of the scratches made by the service engineer, whilst he was repairing your appliance, unfortunately as this in only cosmetic there is nothing we can do as it doesn’t stop the workings of the machine, but we have reported this to his manager. We would never advise our customer to take there appliances apart as this would void your warranty. The offer of £30.00 is our full and final offer.

Once again please accept our apologies for any inconvenience caused.

Kind regards

Customer Correspondence Team

Link to post
Share on other sites

On what basis do citizens advice so that you don't have a leg to stand on? They are completely wrong.

 

In terms of your photographs, have you been using flash? If you have then this would explain the bounceback into the camera lens. Most digital photography does not need to be done with the use of flash. The only time you really need to use flash with digital photography is when the scene is backlit – meaning, for instance when the sun or a very reflective surface such as the sea is behind your subject so that your subject will be in silhouette. Then you use flash to balance the backlighting.

 

As you're taking photographs indoors, please take them without flash and you should notice a difference.

Link to post
Share on other sites

On what basis do citizens advice so that you don't have a leg to stand on? They are completely wrong.

 

In terms of your photographs, have you been using flash? If you have then this would explain the bounceback into the camera lens. Most digital photography does not need to be done with the use of flash. The only time you really need to use flash with digital photography is when the scene is backlit – meaning, for instance when the sun or a very reflective surface such as the sea is behind your subject so that your subject will be in silhouette. Then you use flash to balance the backlighting.

 

As you're taking photographs indoors, please take them without flash and you should notice a difference.

 

They emailed me again to say I can take photos and send them to the liability dept who will deal with my complaint. I will try the photos again today. Not sure why they didn't give me that option in the first place. Or are they just passing the buck again? Shocking.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...