@vodafoneuk Vodafone extortion

[taz_in_2001]

Hi,

 

I have just come off the phone to vodafone on behalf of my partner, this was the 3rd time this week his phone has been suspended.

 

Going back to the start, back in November he recieved a £500 + bill which I took hold of and spoke to a lovely gentleman in the team. Between us we came to the agreement of £100 a month to pay off the arrears.

 

They took the £100 payment 31st December and everything was fine. Now comes January, the account has been passed to a collections agency and is now £700+ in arrears, how that figure comes about I cannot tell you but this is what they are saying. They have given us till March to pay the balance or his phone is suspended completely.

 

I tried to point out we were paying the arrears just as was arranged, the plan was being stuck to our side its them that have not stuck to the arrangement, to which I was told it was only direct debited for 4 months, well if that was the case the £500+ in the beginning wouldnt even have been cleared so someone is lying here or has made a mistake somewhere.

 

I just dont know how to fight this, for started the £500+ was extortionate but after paying £100 its gone up to £700+ rather then down.

 

Any help or advice appreciated

Thanks

[CrappoMan]

You need to ask them exactly what the bill is made up of.

I wouldn't be paying anything until I had a complete breakdown of the whole bill.

 

You are recording your calls to them, aren't you ? If not, anything said by them is worthless, as they won't admit to saying anything to you if they make a mistake, as looks like has happened here.

[taz_in_2001]

No sadly I havent been, I have no option of this on my phone. To be fair I didnt even think but will find a way of doing it from now on

[citizenB]

Follow the instructions in the quote below - when you receive the reference number, pop it in your thread and Lee will look in on you.

 

 

We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en)

you MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

.

CAG.

[silverfox1961]

Hi

I think I may know where the extra has come from. Termination charges make up the bulk of the bill but VF also add on an 'admin' fee. This fee is 15% 0r £100 whichever is the lower.

This fee is unlawful! I know it, VF know it and now you know it but VF will never comment on this. The admin fee should ONLY be what it cost them to manage this account during the transfer to the DCA and the amounts I quoted above mean they are overcharging for this 'admin'

 

Also, a credit file check is in order as VF are not slow in filing a default.

 

From now on, either deal in writing only or record the calls. You don't have to tell \VF that you are doing so.

[Lee Vodafone Company Rep]

Hi taz_in_2001,

 

Thanks for making me aware of this.

 

So I can take a closer look at things, ask your partner to email me via the contact details posted by citizenB.

 

Kind regards,

 

Lee

 

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