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    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. Apparently there is a max 3 hours limit which we were not aware of. This means taking kids to softplay and then having a meal on one of the restaurants will more than likely take you over the limit. Makes us wonder how they deal with people staying in the hotel as the ANPR seems to be in public street that leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
    • Thank you for posting their WS. If we start with the actual WS made by the director one would have doubts that they had even read PoFA let alone understood it. Point 10  we only have the word of the director that the contract has been extended. I should have had the corroboration of the Client. Point 12 The Judge HHJ Simkiss was not the usual Judge on motoring cases and his decisions on the necessity of contracts did not align with PoFA. In Schedule 4 [1[ it is quite clearly spelt out- “relevant contract” means a contract (including a contract arising only when the vehicle was parked on the relevant land) between the driver and a person who is—(a)the owner or occupier of the land; or (b authorised, under or  by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land; And the laughable piece of paper from the land owners cannot be described as a contract. I respectfully ask that the case be dismissed as there is no contract. WE do not even know what the parking regulations are which is really basic. It is respectfully asked that without a valid contract the case cannot continue. One would imagine that were there a valid contract it would have been produced.  So the contract that Bank has with the motorist must come from the landowner. Bank on their own cannot impose their own contract. How could a director of a parking company sign a Statement of Truth which included Point 11. Point 14. There is no offer of a contract at the entrance to the car park. Doubtful if it is even an offer to treat. The entrance sign sign does not comply with the IPC Code of Conduct nor is there any indication that ANPR cameras are in force. A major fault and breach of GDPR. Despite the lack of being offered a contract at the entrance [and how anyone could see what was offered by way of a contract in the car park is impossible owing to none of the signs in the WS being at all legible] payment was made for the car to park. A young person in the car made the payment. But before they did that, they helped an elderly lady to make her payment as she was having difficulty. After arranging payment for the lady the young lad made his payment right behind. Unfortunately he entered the old lady's number again rather than paying .for the car he was in. This can be confirmed by looking at the Allow List print out on page 25. The defendant's car arrived at 12.49 and at 12.51 and 12.52  there are two payments for the same vrm. This was also remarked on by the IPC adjudicator when the PCN was appealed.  So it is quite disgraceful that Bank have continued to pursue the Defendant knowing that it was a question of  entering the wrong vrm.  Point 21 The Defendant is not obliged to name the driver, they are only invited to do so under S9[2][e]. Also it is unreasonable to assume that the keeper is the driver. The Courts do not do that for good reason. The keeper in this case does not have a driving licence. Point 22. The Defendant DID make a further appeal which though it was also turned down their reply was very telling and should have led to the charge being dropped were the company not greedy and willing to pursue the Defendant regardless of the evidence they had in their own hands. Point 23 [111] it's a bit rich asking the Defendant to act justly and at proportionate cost while acting completely unjustly themselves and then adding an unlawful 70% on to the invoice. This  is despite PoFA S4[5] (5)The maximum sum which may be recovered from the keeper by virtue of the right conferred by this paragraph is the amount specified in the notice to keeper under paragraph 9[2][d].  Point 23 [1v] the Director can deny all he wants but the PCN does not comply with PoFA. S9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN only quotes the ANPR arrival and departure times which obviously includes a fair amount of driving between the two cameras. Plus the driver and passengers are a mixture of disabled and aged persons who require more time than just a young fit single driver to exit the car and later re enter. So the ANPR times cannot be the same as the required parking period as stipulated in the ACT. Moreover in S9[2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; You will note that in the PCN the words in parentheses are not included but at the start of Section 9 the word "must" is included. As there are two faults in the PCN it follows that Bank cannot pursue the keeper . And as the driver does not have a driving licence their case must fail on that alone. And that is not even taking into consideration that the payment was made. Point 23 [v] your company is wrong a payment was made. very difficult to prove a cash payment two weeks later when the PCN arrives. However the evidence was in your print out for anyone to see had they actually done due diligence prior to writing to the DVLA. Indeed as the Defendant had paid there was no reasonable cause to have applied for the keeper details. Point 24 the Defendant did not breach the contract. The PCN claimed the Defendant failed to make a payment when they had made a payment.   I haven't finished yet but that is something to start with
    • You don't appeal to anyone. You haven't' received a demand from a statutory body like the council, the police or the courts. It's just a dodgy cowboy company trying it on. You simply don't pay.  In the vast majority of these cases the company deforest the Amazon with threats about how they are going to divert a drone from Ukraine and make it land on your home - but in the end they do nothing.
    • honestly you sound like you work the claimant yes affixed dont appeal to anyone no cant be “argued either way”  
    • Because of the tsunami of cases we are having for this scam site, over the weekend I had a look at MET cases we have here stretching back to June 2014.  Yes, ten years. MET have not once had the guts to put a case in front of a judge. In about 5% of cases they have issued court papers in the hope that the motorist will be terrified of going to court and will give in.  However, when the motorist defended, it was MET who bottled it.  Every time.
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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virgin media been taking money out for over a year by dd. service was cancelled


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Sorry steampowered, I must have been writing at the same time as you.

Didn't mean to repeat your post

 

No worries! We posted at the same time. It is always useful for people to have a second opinion.

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thanks. i have just paid the amount and and sent an email to the ceo team stating;-

 

On reading the outcome of the cisas case, i have today, under duress made a payment in full of # on your online system which i believe is the full amount of the bill.

 

Please be clear i have paid this money for only one reason and that is to avoid a default on my credit file or any arrears as i am am due to apply for a mortgage and do not want to taint my credit history.

 

I do not in any way accept that any monies are owed to virgin media as i cancelled all my services last year and have not used them since.

 

Please be aware i intend to file a claim in the county courts for the return of this money with costs added to this.

 

how long do i wait before a formal letter? thanks

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It's in the library.

Look for letter before action (I think a link will be formed automatically now).

Adapt the letter to your needs, be very precise, brief and to the point.

Don't drag it too long because as said the have intellectual skills of 6 year old kids.

Post it here and the more experienced caggers will surely correct any mistake.

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this is what im thinking...

 

 

 

LETTER BEFORE ACTION

 

Dear Tom Mockeridge

I write with regards to the unresolved matter of virgin media billing me for services i had cancelled in april 2013 after which i started my new services with sky in may 2013.

Virgin media have continued to bill me by taking direct debits. i was unaware of this due to this being taken from an account which is not my regualar account.

 

As soon as i was aware of this, i contacted your customer services. A record of this i have on my phone bills which not surprisingly you do not have.

 

i once again attempted to sort this with your customer services, which again was pointless.

 

I further attempted resolution by contacting yourselves - again this didnt help.

 

i once again tried to sort the matter out and approached cisas but this again deemed fruitless. i did not even get an explanation of why the bill amounts were varying since i had not been in contact in over a year.

 

i have under duress today, paid the sum in full of £930.15 on your online service. I have simply done this to avoid getting a default or arrears on my account or credit history. please be clear i do not owe you any money and accept no liability whatsoever for the amount i paid you.

Any attempt to place arrears on my credit history or a default which would affect my mortgage application plans will be added to court letters.

 

Therefore i am giving you 14 days to refund my money of £930.15 in full.

 

Failure to do this will result in court action plus costs of 8% interest per annum and further costs.

 

I await your response.

 

 

 

 

apologies im not very good at letter writing. what do you guys think?

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A letter before claim should be self-standing. It is fine to refer to other documents, but someone who knows nothing about your case should still be able to read the letter and understand what your claim is about.

 

I think you should begin your letter with a short, clear summary of what has happened and why you want VM to refund this money. This can repeat to some extent what you already told CISAS.

PLEASE HELP US TO KEEP THIS SITE RUNNING

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i am struggling with this and have tried to edit the original with the cisas email bits and would really like to send it tonight. i have paid on my credit card so hopefully it will be sorted before that is due. could someone please help me with this? im not good at letter writing and am struggling to make it sound formal. thanks guys

 

I write with regards to the unresolved matter of virgin media billing me for services i had cancelled in april 2013 after which i started my new services with sky in may 2013.

 

Virgin media have continued to bill me by taking direct debits. i was unaware of this due to this being taken from an account which is not my regualar account.

my sky services of tv, phone line and broadband started on may 23 2013 as evidenced by actual bills

 

A letter and phonecall of cancellation giving 30 days notice was given to vm in April 2013. This is denied by vm. However, I have evidence from mobile phone bill where I have called vm recently when I realised this issue and when asked about the notes on the account from my call, I have been told there is no record. This I believe is also the case with my cancellation -no record of my recent call and no record of my cancellation.

 

I cannot understand why vm would think I would have their services active when I have purchased high speed broadband, the top television package with sky and a landline whereas the package I had before cancellation with vm was a basic package. This makes no sense.

My email address is active and is checked several times a day. Never in all this time have I received any emails from virgin media let alone any bills. Had I received bills, I would have actioned this sooner.

 

 

As soon as i was aware of this, i contacted your customer services. A record of this i have on my phone bills which not surprisingly you do not have.

 

i once again attempted to sort this with your customer services, which again was pointless.

 

I further attempted resolution by contacting yourselves - again this didnt help.

 

i once again tried to sort the matter out and approached cisas but this again deemed fruitless. i did not even get an explanation of why the bill amounts were varying since i had not been in contact in over a year.

 

i have under duress today, paid the sum in full of £930.15 on your online service. I have simply done this to avoid getting a default or arrears on my account or credit history. please be clear i do not owe you any money and accept no liability whatsoever for the amount i paid you.

Any attempt to place arrears on my credit history or a default which would affect my mortgageicon application plans will be added to court letters.

 

Therefore i am giving you 14 days to refund my money of £930.15 in full.

 

Failure to do this will result in court action plus costs of 8% interesticon per annum and further costs.

 

I await your response.

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the other thing is i made the payment online yesterday and have not recieved a confirmation email despite putting my email in. i have checked my blocked list and junk and nothing on there.....

 

been on vm online chat and they have recived the pymt. there are no arrears on teh account and no default. phew. just strange how i dont have their emails??? not even their payment confirmation. have checked through junk and blocked - nothing there at all.....

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A few revisions:

 

Dear Sir/Madam

 

Letter before claim

This is a formal letter before claim written under the Practice Direction for Pre-Action Conduct.

 

I cancelled all my services with Virgin Media in April 2013, as I decided to move my business to Sky. A letter and phonecall of cancellation giving 30 days notice was given to Virgin Media in April 2013.

 

However, Virgin Media has continued to bill me by taking direct debits. I was unaware of this due to the money being taken from an account which is not my regualar account. My email address is active and is checked several times a day. Never in all this time have I received any emails from virgin media let alone any bills.

 

My sky services of tv, phone line and broadband started on 23 May 2013 as evidenced by actual bills which you have already seen.

 

I have tried to resolve this through customer services and CISAS, which has proved fruitless. I have not even received an explanation of why the bill amounts vary given that I had not been in contact in over a year.

 

I had originally instructed my bank to reverse the direct debit. I have today paid the sum of £930.15 through your online service. I have simply done this to avoid getting a default or arrears on my account or credit history, given that I am currently applying for a mortgage. Please be clear that I do not accept that this money is owed and that my payment does not constitute any admission of liability.

 

Given the above, unless you are now prepared to resolve this by refunding the £930.15, I feel that I have no choice but to proceed with court action against you. I intend to claim the full amount of £930.15 which I had been charged after cancelling my services, plus interest at the standard rate of 8% per annum and costs.

 

Please provide a full written response within 14 days. Unless I receive a satisfactory response within 14 days, I intend to issue a claim without further reference to you.

 

Yours faithfully

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thanks so much for the letter. i sent it yesterday evening and already got a reply today. it dont look like im getting my money back. :( this is the reply i got.

 

Thank you for your email. As is our process when a customer contacts CISAS the final decision is then made by them. CISAS made their decision which you will have been advised of that no further action is needed by Virgin Media

 

I have attached a copy of the letter that I have sent you. I am very sorry that we could not reach an amicable resolution.

 

This is the attachment:-

 

I have now received confirmation from CISAS about your complaint and they’ve given us their final decision.

 

The final decision states that no further action is needed, so I am therefore writing to make sure you know we’ve closed your case on our systems, which means no changes have been made to your account.

 

At Virgin Media, we want all our customers to be happy, so we’re sorry that we let you down. We’re also disappointed that we could not reach an amicable resolution.

 

We now consider this complaint closed.

 

 

 

Yours sincerely

 

 

 

Gutted. Has upset my whole day. what do you think guys?

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County court claim.

They're using their usual big boys bully tactics to scare you.

Cisas decision has no legal weight because as said they're paid by VM.

Remember to send an email/letter to cisas rejecting their decision.

Again, the main point of your claim is that you called to cancel the services and VM admitted to that, but they claim that you cancelled only the landline.

The judge will be asking who in their right frame of mind would call to cancel just one service when the others are not needed.

Take them on, they're just in business to rip people off and everyone knows that.

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i emailed cisas to let them know there decsion was rejected and i did get acknowledgement from them. this is what it said:-

 

We acknowledge receipt of notification from the Claimant that they are formally rejecting the Decision made by the Adjudicator in the above matter.

Under the rules of CISAS the Claimant is entitled to reject the Decision if they are unhappy with the outcome, and start action afresh elsewhere. Accordingly, I write to confirm that as the Decision in this case has been rejected it will not become binding upon the company.

 

The Claimant is now free to pursue their claim in the courts or elsewhere, and as stated in the guidance notes, it is advised that the advice of the Citizens Advice or a solicitor is

sought before taking the matter further.

 

vm are saying that they had a call from another company to port the number the number to another provider and not from me....

 

do you think i can win this case? would i need to attend court? whats the chances they may settle before court?

 

what baffles me is i still not had a payment reciept on email despite providing my email for the full amount i paid last week. as i said i went on the online chat and yes its been paid and payment recieved but still no reciept. i do no have it on my blocked list or junk. its liek theyve blocked emails to me or something.....

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do you think i can win this case?

Personally I think you'd have a good chance but I don't think it is guaranteed.

 

would i need to attend court?

Unless VM settled, you would need to attend a short hearing at your local county court. You may refer to http://www.consumeractiongroup.co.uk/forum/showthread.php?356814-The-Process-of-Litigation..-Court-Claims-Defences for more information.

 

whats the chances they may settle before court?

I think the chances are very high. Companies like VM hate being taken to court, and there is a cost associated with sending someone to defend the case which they should not be able to recover even if they win.

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vm are saying that they had a call from another company to port the number the number to another provider and not from me....

 

But reading your earlier posts I recollect you having written confirmation from VM that you called them to cancel the landline and port the number.

Is this correct?

If so, the chances of winning are very high, but as said, never guaranteed 100%.

If you have VM confirmation that you called to cancel the landline and then they lied to cisas by claiming that you didn't, you can point this out in your court claim and it would be very good evidence of their wrongdoing.

Steampowered is right, most likely they will settle out of court.

Imo they will offer you half of the money first, but I would refuse and take a slight risk.

Don't be surprised that you still don't get VM email, it's one of their old tricks.

Have you saved and printed the online chat conversation?

Not that it's really needed because the transaction would be on your bank statement.

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i did call them to cancel and write a letter but they have no proof of this. they said initially on the online chat that i had called to have the number ported, then someone else said another company had called to have the number ported.

 

i really hope so. Feel so stressed about it. yes iv got the payment transaction- i also paid it on credit card.

 

not recieveing a payment email shows i dont get their emails. i check my emails on my phone regulary.

 

just on the money claim website seeing what i need to do...

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Have you got proof that you called them to cancel?

I.e. Admission by VM via email, printout of online chat, telephone bill, recorded delivery slip?

If not, then the case is more complicated because they can claim that you never cancelled and the were contacted by sky to port the number.

Money is owed to you on the day you transferred the £900 odd back to them.

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no i have no proof. i dont have that mobile phone anymore that i called and no other written proof sad.gif

 

i think that is what they are claiming that another company i.e sky called to port the number.

 

feeling worried sad.gif

 

Can you contact the network provider of that mobile phone and ask for the relevant bill?

Sorry to say, but without proof that you cancelled VM has got a better chance to do a number on you.

They are a bunch of voltures.

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