Kwik-Fit Horror Stories

[Conniff]

There is a blog with a lot of feedback about this company - don't read the responses if you are of a nervous disposition:

 

 

Kwik Fit – for whom the bell tolls.

 

 

Well, after much editorial input and a huge number of customer complaints here (all unanswered by Kwik Fit management) the bell is tolling for this crafty corporate. A corporate which delivers life-threatening service, shocking customer treatment, and appalling employee practices, too, judging by some of the feedback on the anti-fan Facebook page established on the back of my original blog.

 

 

BBC Watchdog highlighted Kwik Fit in their flagship, primetime programme to millions.

No more running, no more evasion, no more silence – the bell is tolling for you, Ian Fraser, Simon Benson, Dave Rees and associates.

 

 

Your corporate PR team can’t save you now. Karmic Law in action. Bring it on. Tweet your thoughts and inputs to BBC Watchdog’s Twitter feed. Let’s ensure the show hits Kwik Fit hard.

 

 

http://www.bristoleditor.co.uk/kwik-fit-for-whom-the-bell-tolls-via-bbc-watchdog/

Edited September 17, 2014 by Conniff

[Surfer01]

There is a blog with a lot of feedback about this company - don't read the responses if you are of a nervous disposition:

 

 

Kwik Fit – for whom the bell tolls.

 

 

Well, after much editorial input and a huge number of customer complaints here (all unanswered by Kwik Fit management) the bell is tolling for this crafty corporate. A corporate which delivers life-threatening service, shocking customer treatment, and appalling employee practices, too, judging by some of the feedback on the anti-fan Facebook page established on the back of my original blog.

 

 

BBC Watchdog highlighted Kwik Fit in their flagship, primetime programme to millions.

No more running, no more evasion, no more silence – the bell is tolling for you, Ian Fraser, Simon Benson, Dave Rees and associates.

 

 

Your corporate PR team can’t save you now. Karmic Law in action. Bring it on. Tweet your thoughts and inputs to BBC Watchdog’s Twitter feed. Let’s ensure the show hits Kwik Fit hard.

 

 

http://www.bristoleditor.co.uk/kwik-fit-for-whom-the-bell-tolls-via-bbc-watchdog/

 

The article is over a year old and no Watchdog on tomorrow night.

Edited September 17, 2014 by Conniff

[DragonFly1967]

The article is over a year old and no Watchdog on tomorrow night.

 

And then some. The first reply to that article was October 2010

[Conniff]

The article is over a year old and no Watchdog on tomorrow night.

 

 

I was going to edit those part but the site problem stopped me doing it when I posted. I know the dates are in the past, but they haven't changed and all the information is still relelvent to the attitude of the company.

 

 

I will be editing your quote as well Surfer

 

 

This company really needs national exposure of its attitude, lack of professionalism and poor customer services plus it's blatant attempts at ripping off those who trust in them.

Edited September 17, 2014 by Conniff

[DragonFly1967]

I have to speak as I find (and not to defend KF in any way), but I've never had an issue at any of their branches I've visited (thankfully).

 

But then, I wouldn't trust them to do anything other than fit tyres that I know I need, or an exhaust, again, if I knew I needed one.

 

 

Whenever they've had any of my vehicles in, I always get under the ramp with them, so that they can show me exactly what the problem is, and if I can see it for myself, then they can crack on and do the work.

[Conniff]

A good post DF. I have also used them and without problem or added on work, but I did have a very serious set to with them many years ago which came within a whisker of me taking them to court but the owner of the group capitulated.

[citizenB]

I have to speak as I find (and not to defend KF in any way), but I've never had an issue at any of their branches I've visited (thankfully).

 

But then, I wouldn't trust them to do anything other than fit tyres that I know I need, or an exhaust, again, if I knew I needed one.

 

 

Whenever they've had any of my vehicles in, I always get under the ramp with them, so that they can show me exactly what the problem is, and if I can see it for myself, then they can crack on and do the work.

 

[Surfer01]

I have to speak as I find (and not to defend KF in any way), but I've never had an issue at any of their branches I've visited (thankfully). But then, I wouldn't trust them to do anything other than fit tyres that I know I need, or an exhaust, again, if I knew I needed one. Whenever they've had any of my vehicles in, I always get under the ramp with them, so that they can show me exactly what the problem is, and if I can see it for myself, then they can crack on and do the work.

 

When we first arrived back in England in 1993, we needed tow new tyres on our car and took it to Kwikfit. They told us that the tyres had worn due a problem with the shocks and the shocks needed replacing. Sadly we gave them the go ahead and were £600 out of pocket. It later transpired that the shocks and suspension had been done a year earlier. By that time we could do nothing about it as no knowledge of SOGA etc.

[Conniff]

Keep the stories coming, we need to get this company and it's tactics exposed to the world.

[The Phantom]

Had exactly the same last year. Puncture in one tyre and took to local Kwik Fit to simply repair.

After keeping me waiting for around 2 hours they told me their mechanics found a problem with the shocks and suspension and they would be happy to book the car in for me the next day for a closer look and repair as they were too busy that day.

Needless to say I declined. I told them I have a garage I trust that looks after my car and I would mention it to them next time I took it there for a service or its MOT.

I asked them to simply carry out what I asked them for , i.e. a puncture repair and nothing else. Needless to say there was nothing wrong with my shocks or my suspension.

[Conniff]

If you find yourself in the same circumstances at some time in the future, have your mobile in your shirt pocket and record what they say about it being in such a state and then get it in writing from your garage that all is ok and send KF a copy and upload it to YouTube.

[renegadeimp]

I'd actually go one better conniff and send it to trading standards.

[Conniff]

As well -

[The Phantom]

I should have done in hindsight, but I would never have agreed for Kwik Fit to carry out any repairs to my car as I have no trust in big garages , especially as my car is over 10 years old.

So I was not at all surprised to find my suspension and shocks to be perfectly fine, I actually expected as much

All I wanted Kwik Fit to do was a puncture repair and that is all they ended up doing, but they obviously thought I was worth a try, single woman with old car !!!! Will believe and pay anything.