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    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when I  had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
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Smart Parking £40 invoice for Asda car park **Cancelled by Smart Parking**


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Recently I went to Asda to do a bit of shopping. I noticed the notice board upon entry to the car park clearly limiting the parking duration to a maximum of 2 hours.

 

I drove around the car park until i found a spot and then parked. I wondered off for an hour and a half or so to do some shopping elsewhere. I came back to the car and changed my son's nappy (in the back of the car) whilst my missus went into Asda to pick up some groceries and essentials. I then realised that i had been parked for 5 minutes short of two hours. I therefore drove out of the space and circled around the car park for a few minutes, drive behind the superstore, drove back and finally picked up my missus from the front of the store (on double yellows) before driving out of the car park.

 

Approx 1 week later i have received a 'Parking charge notice' from Smart Parking on behalf of Asda. This shows the time i drove into the car park, and the time i left. (being approx 2 hours 15 mins). They want to invoice me £40 for this, or £70 if i don't hand out my money quickly (14 days).

 

Normally, i would file this in the bin and ignore completely as a 'speculative invoice' with no grounds for the claim. However, i notice more recent advice on CAG is to not ignore.

 

I have emailed Asda's Executive Relations team asking for them to get this claim ceased. They have asked for a copy of the charge letter and a copy of the receipt from that day, which they will then get in touch with the store to discuss. I've sent them a photo of the letter and a receipt from my shop in Asda today (i haven't kept the receipt from the shop on the day in question).

 

What is the best next steps if the Exec Team don't come back with the answer i want? I take it that ignoring is not the way to go anymore? My mindset is that the car was parked for less than 2 hours and therefore no contract was broken. The car did enter and leave the car park with more than a 2 hour gap, but the signage clearly stated that the 2 hour limit was for parking and not for being in the car park.

 

Hoping someone can help or advise. Cheers.

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Hi,

 

Your correct in do not ignore.

 

You need to appeal this to Smart Parking who will instantly reject your appeal no matter how valid your point, when this happens in their rejection letter will be a code to appeal to POPLA.

 

When this happens, please come back for full advise.

 

Please take notice of the time limits to appeal both to Smart Parking & then to POPLA.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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The appeal time to Smart Parking should be written on the invoice that you received through the post (Mainly 14 calender days).

 

You can appeal online on their website here (Top Right) but grab screen prints so you have a record of this going through.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Hi,

 

Your correct in do not ignore.

 

You need to appeal this to Smart Parking who will instantly reject your appeal no matter how valid your point, when this happens in their rejection letter will be a code to appeal to POPLA.

 

When this happens, please come back for full advise.

 

Please take notice of the time limits to appeal both to Smart Parking & then to POPLA.

 

Stigman

 

Above is the correct route to follow, along with complaining to asda.

 

Although the instantly reject and POPLA code is not always forthcoming from smart...

 

I was thinking of waiting to see what Asda's exec team can do before going down the appeals route. What time scale have i got to actually lodge the appeal? And what is the POPLA time limit? I can;t find this info in the stickies.

 

No, do not wait to appeal.

Appeal to smart as the reg keeper denying liability for the charge.

Add what happened if you wish, but refer to what ' the driver ' did, not what ' I ' did.

You have twenty eight days to appeal to smart according to their rules...

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Hi all, to update this thread:

 

  • I emailed the Exective Team at Asda. They said they'd look into it and contact the store manager if i could provide a copy of the letter from Smart Parking and copy of receipt from shopping on that day. I emailed them a scan of the Smart Parking letter and a scan of a later receipt from another purchase at Asda, along with an explanation that 'the driver' is an ongoing customer of theirs but no longer has the receipt from that day. They replied that without the receipt from the purchase on the day they can be of no further assistance.
  • I used the online appeal process on Smart Parking's website, outlining that the driver does not recognise the legitimacy of the claim, parked within the rules and the amount they seek is not a reflection of any loss that they claim to have had. This was approx 3rd September. No reply as yet.
  • Completed the Smart Parking online appeal form again as no reply. Did not enter into any further details apart from to confirm the original appeal was sent at beginning og September and no reply received, also reiterating that a POPLA reference is given if their charge is not cancelled. No reply as of yet. This was on 11th September. I took screenshots this time to hav some evidence of the time/dae of direct appeal.

 

So i'm currently awaiting to hear from Smart Parking regarding my appeal (from reading other posts i'm expecting this to be an automatic reject from them). Are there any timescales that Smart Parking need to provide me with their outcome/POPLA reference?

Edited by jacktheband
missed a bit, and some bad spelling
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they have 35 days to make a decision and issue POPLA code if they reject your appeal. Smart parking are poorly named in this respect. If you do get the POPLA code use the parking pranksters code checker to see when they applied for it as some companies have a habit of sitting on the rejection letter to run the clock down and then try and lie their way out of a complaint.

If you want to busy yourself in the menwhile compplainto the BPA about their member abusing the appeals system and ask them what they are going to do about it.

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  • 4 weeks later...

Just a final update on this one. This morning i have had an email from Smart Parking advising that thay have now cancelled their parking charge notice.

 

A reiteration of the steps i took:

 

  • Emailed Asda exec team who wouldn't help me unless i had a receipt from that day's hopping
  • Completed the Smart Parking online appeal form and took screenshots to prove it was completed
  • The appeal only mentioned that i deny the request for payment, the charge is not proportionate to their loss and that if it is declined then i want a POPLA code
  • Email received today from Smart PArking that they have cancelled the charge

 

Just thought i'd share, as i was expecting them to decline the appeal automatically and for me to take it to POPLA.

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Hi

Well done for seeing this through. It is quite interesting that they cancelled the charge with very little fight. Perhaps they are sick of losing at POPLA

 

I will amend the thread title to show your success

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Perhaps they are sick of forking out £27 a time to lose at POPLA

 

Fixed that for you thumbup.gif

 

Nice result for the OP too driving.gif

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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Yep, they are just saving themselves the £27. Let Asda know that the parking co refused to issue the POPLA code and messed you about until they intervened and thank them for their help. Copy letter to BPA

Doesnt matter if Asda did or didnt help you, it shows the BPA that people will seek redress elsewhere when their members misbehave.

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Excellent news, move the email into a safe folder for future reference should the need arise.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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