@vodafoneuk Stolen phone bill £1,888 , unlimited liability. Vodafone - help ** Settled **

[MagneticStrawberry]

Having read this through,it's apparent Peopod's difficulties are because Vodafone are doing exactly what they said they would- 'we won't discuss it,contact us again and we won't reply to you'.Vodafone simply will not reply to anything,like they said.

 

 

Lee,

Communicating with Vodafone is proving very difficult .

- I've done as you've asked and sent two emails into you using the 'help' link you provided and had no response to either.

Because Vodafone said if you tried to contact them,they would not reply

- Yesterday you told me you couldn't see these emails, why?

- You also said that I should have had an auto reply, I didn't, Why?

Because Vodafone said if you tried to contact them,they would not reply

- You said in your communication on here yesterday after I'd sent yet another message to you on here yesterday asking if you received my message posted on Friday at 10.40,: 'If you didn't receive this, email me again via the Contact us here and make sure that the code WRT135 - CAGicon Forum is quoted in the subject line.. Why wouldn't I receive and 'automated' email if that is how the system is set up?

Because Vodafone said if you tried to contact them,they would not reply

 

- I sent you details, via this forum, of duplicate/same time calls on Friday at 10.40hrs. I've had no response from you regarding this, Why?

Because Vodafone said that if you contacted them,they would not reply

- I asked you again in my post yesterday, via this forum, but still no response regarding this, just a message to say you didn't receive my emails Why?

Because Vodafone said that if you contacted them,they would not reply

-I realise that you probably don't want to discuss issues on here directly but I can't seem to find any other way of communicating with you outside this forum

Because Vodafone said that if you contacted them,they would not reply

- On Thursday I sent another message on here asking for the details of your Spanish Mobile partner, and again asked for this yesterday, I've had no response to either of these requests, why?

Because Vodafone said that if you contacted them,they would not reply.

 

I've emailed you again, to your help line provided in your message, but given that I did this 6 days ago, didn't receive an auto reply, I don't see why my emails should get through this time round here

Oh they're getting through-Vodafone are just refusing to reply to any of them

.The Deadlock hold expires tomorrow and so far and regardless of how I try and communicate with Vodafone, I just don't make any headway.

There's no way you'll be able to-Vodafone has stated they not discuss anything,not reply to any contact,not even acknowledge any emails you sent.

 

I didn't want to post this on here as I'd really rather just stay with the issue I have but given the above, I'm running out of ideas of how else I can communicate.

The problem is Vodafone have said do not communicate with us-we're not interested,we couldn't care less,we won't even do the courtesy of replying.It's like a kid sticking his fingers in his ears and saying la-la-la can't hear what you're saying,so it doesn't count

 

So it doesn't matter what Peopod does,if they send emails to Lee,if they reply with the automated reference numbers,Vodafone will continue their 'if you contact us,we will refuse to discuss it or reply to it' stance.

 

That might be helpful if the debt collectors get called in-first thing will be to tell them 'the phone was stolen and used fraudulently-I reported this to Vodafone,who refused to discuss anything at all about it'.

 

The phone companies have a duty to assist customers with difficulties-in fact they will bang on about it in their literature-'if you have a problem,we will do our best to help you' so Vodafone's silent treatment goes directly against that.

[biggeorge]

Get a PAC code off them and move to another network, Life is too short to be messed around like this.

If they don't want to discuss the matter with you it shows what a bad company they really are.

 

The debt will go to a debt collectors and on your credit file but most debt collectors are easy to get rid of.

 

George

[veganite]

If customer moved network with PAC code, then Vodafone would probably increase the debt further due to it being a contract phone and charge the customer for failing to stay within contract.

 

It may be that the account holder doesn't want their credit record to be trashed by Vodafone and Vodafones lack of customer care which is shown in this thread.

 

Why should the customer have a bad credit record due to the fact that Vodafone has not cared for its customer in order to prevent the customer receiving a high bill in respect of the stolen phone calls?

 

Vodafone can not even compromise, ie - charge wholesale price for the stolen calls, they are intent on making a profit from stolen phone calls, so intent on this that they refuse to converse with the customer.

[rebel11]

They should write off the whole amount, as they have in other instances and for greater amounts.

[Peopod]

Hi Bankfodder, I'm trying to send you a PM but it won't accept it?

[rebel11]

Hi Peopod

 

Use the triangle with an exclamation mark to send Bankfodder a message.

 

Hi Bankfodder, I'm trying to send you a PM but it won't accept it?

[Peopod]

Thanks Rebel11, appreciated.

[caro]

Hi Bankfodder, I'm trying to send you a PM but it won't accept it?

 

Alternatively you could email [email protected] (no gaps).

[Peopod]

Thanks for that, Caro, need to send him a private message and so I'll contact him as you say.

 

Peopod

[Peopod]

Hi everyone, Vodafone called today to tell me they've dropped all charges...

 

A massive thank you to everyone on this forum who have helped us with such useful advice and links. It's the first time I've used anything like this and it's been fascinating to see how there really is no 'i' in team! I've learnt a great deal during this whole process.

 

Lee, I know your hands were tied but thanks for your input, appreciated.

 

Bankfodder, thanks for your prompts!

 

Best regards,

 

Peopod

[Conniff]

Well done Peopod for sticking with it. You get nothing if you don't try.

[silverfox1961]

For the second time this week, I have to say WOW. Well done Vodafone (not very often I say that)

 

Lee has to follow company procedure and he does use common sense to sway opinion with his bosses but as you say, hands tied does happen on a regular basis.

[Peopod]

Thanks, Conniff, but this really was a team effort, as they say, and that includes a national newspaper and an MP!

[rebel11]

Hi Peopod

 

Well Done, you could send them an itemised bill for your time, phone calls, letters, research etc.

 

They could have dealt with this matter straight away, but chose not to, instead they caused you stress and anxiety, even refusing to speak to you.

[Peopod]

Hi Rebell1, It's certainly been very interesting on just about every front and I've learnt a great deal about how people can help each other, even when there isn't anything in it for them. That can't be bad, only a good way to live and so although it's been very stressful, it's been very valuable as well.

 

My son is very grateful to everyone who has helped us and asked me to pass on his thanks...

 

Peopod

[Lee Vodafone Company Rep]

Hi Peopod,

 

Thanks for updating the thread to confirm that this has now been resolved.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[fletch70]

I am really pleased that it is resolved. I will put my hands up and say I didn't think you had a leg to stand on legally (morally is a different matter) and I was pleasantly surprised to see you get a result

[BankFodder]

Peopod

 

I have sent you an email to your registered address.

 

Please check your spam folder.

Thanks