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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

So glad to read BH posts before I committed to buying from them.


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Hi all,

 

First of all I want to say that I think it is awful how you all have been treated and ripped off by this company. I hope you all get resolution soon.

 

Thankfully for me I have read through your posts and have decided to stay a million miles away form these people. I was not 100% sure because of the costs because they seem to double the cash price but now I feel I have had a lucky escape.

 

I am quite impatient and we need a new 3 piece so I was seriously considering it but now we will save for a year and then buy from another store.

 

I hope you all sort these buggers out and get your money back and force them to treat you like human beings instead of account numbers.

 

Good luck x

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Also remember that the base cost of an item is 2 - 3x the price that it is anywhere else. THEN they throw charges/interest/insurances on top of it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Why not look for a Credit Union in your area.. you can save with them for a while and then you might be able to take out a loan with very low interest rates.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I absolutely will never consider these people or the other ones after reading posts on here, I feel like we have had a lucky escape. I was put of by the amount the items were with all the interest added, I hadn't even considered their insurance cover etc.

 

I will look into the credit union because I want to start saving each month again like I used to but I don't trust the banks, so a credit union would be a brilliant choice plus it helps other people who have not got excellent credit scores (like I haven't).

 

Me x

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Hello there.

 

I'm pleased that we've helped you. Here's a link to a forum stikky about credit unions. It includes a link to a website that helps you find your nearest one. I think they're a great idea, but then I wrote the stikky so I would say that. :)

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?396633-Credit-Unions-an-alternative-to-payday-loans%281-Viewing%29-nbsp

 

HB

Illegitimi non carborundum

 

 

 

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Hello there.

 

I'm pleased that we've helped you. Here's a link to a forum stikky about credit unions. It includes a link to a website that helps you find your nearest one. I think they're a great idea, but then I wrote the stikky so I would say that. :)

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?396633-Credit-Unions-an-alternative-to-payday-loans%281-Viewing%29-nbsp

 

HB

 

I joined one last month! :-D Best thing i ever did.

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I joined one last month! :-D Best thing i ever did.

 

Hi Marcus,

 

Was it very easy to join? I have managed to find a local credit union that looks very interesting. I am only really interested in the savings side at the moment and I want to keep away from regular banks. I really like how the money people save is used to fund low cost loans for people. If we can keep money away from the immoral practices of the banks then I see that as a victory for the normal man in the street :-)

 

Kind regards

Me

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I think it is reasonably easy to join a Credit Union, newhere :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Take a look at the below;

 

Price at Expansys

 

[ATTACH]51699[/ATTACH]

 

Price At Brighthouse

 

[ATTACH]51700[/ATTACH]

 

I recently went in to do some secret shopping and they REFUSED to give me any terms and conditions for the 5 star service or any other terms for that matter so I could make an informed decision as a customer to join them (I wasnt really but it goes to show what they do to hide away there dirty deeds)

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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