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Tesco Outlet - HUDL faulty refurb model 2 months old ***Resolved***


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Hi guys,

 

I would welcome some advice.

 

I bought a HUDL from Tesco Outlet on 27th Feb 2014. its just over 2 months old now, and the touch screen is unresponsive 4-7 times a day meaning you have to turn the screen off and on again to resolve it, its so frustrating, i've factory reset the device 4 times but to no avail.

 

I emailed Tesco who sent back a generic email with a pre paid postage mark to return the device stating as it was over 28 days they're going to repair it... i'm not happy about this, it's a known issue and i don't see how they can repair it, its not the screen its software related according to all the forums.

 

Now i know that had i bought this from a shop i can reject a repair under 3 months old as its classed as inherently faulty, but where do i stand with a refurb offered with 12 months warranty bought online? do i have to accept a repair that is doomed to fail?

 

many thanks for your attention!

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You have to offer them the chance of a repair and are not automatically entitled to a replacement or your money back. I think this is the case.

 

But you could phone the Citizens Advice Trading Standards helpline on 08454 04 05 06 to see what they say.

We could do with some help from you.

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  • 2 weeks later...

email from Tesco today, the unit is beyond economic repair (i.e they cant fix it like i told them) brand new one in the post to me today :)

 

happy with that, it was worth the wait. :)

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