Hello everyone again thanks for your time and reassurance I didn’t realise DCAs dont have quite so much standing. I will certainly keep you posted i did try to email Starbucks back to re-iterate that as the customer had genuine intent, I believe the parking ticket should be cancelled but should probably chase as no response

Hi Lookingforinfo thanks for your response just to say - store wasn’t closed. I believe the only thing this fine can be overthrown on is that they didn’t notify the owner within 14 days therefore the owner is not obliged to name the driver..?

Hi Just Received a response from eurogarages as below also received another chaser from met and another from debt recovery plus… What are your thoughts any help appreciated- Good morning, I have had a response from MET this morning. MET have confirmed they will not be cancelling the charge this is because you parked in the carpark and went over to McDonalds. Unfortunately there is nothing further that I can do and any further contact will need to go directly to [email protected] Many thanks, Heather Anne Christie ‑ Starbucks Area Manager FTG Area/Regionals [email protected]

Hello after to and fro between Starbucks and eurogarages not responding Starbucks finally sent another email to Eurogarages (SB said they can’t do anything about this) and below is response from Eurogarages received March 27. Also before I paste the response I received the first chaser letter from a debt collection agency. Is your advice to ignore? thank you. Below is response: Good morning Xxxxxxxxx, Sorry to hear you received a parking charge In Southgate carpark at Stansted. I have emailed MET parking Ltd on your behalf to request cancellation. I regret to inform you that we, as Starbucks- Euro garages, neither own, operate, nor benefit from the charges imposed by MET parking. It’s important to note that the parking facilities for McDonald’s and Starbucks are separate, and we have no control over the decisions Made by MET parking. None the less I have requested cancellation- once I have a response from them I will be in touch. If you require anything further please do not hesitate to reach out. Many thanks, Heather Anne Christie ‑ Starbucks Area Manager FTG Area/Regionals [email protected] EG Corporate Services Waterside, Haslingden Road, Blackburn, BB1 2FA, UK

Hi Nicky Boy theres 15 separate photos from cctv timed between 14.03h to 14.14h showing the car parking, the driver walking out and then coming back with a paper bag and going in the car essentially. Is there anything in particular that I can upload or answer a question about from The pics. As i say, theres 15 and I’d have to open every single one and screenshot then convert the 15 pdf, save again and then merge. I’m only working from a phone so of course I can do it but just checking if there’s anything in particular. again, I appreciate your time and help.

Thank you both very much. I’ll change to Ms as opposed to Mr and send away now. I’ll keep you updated

Again, thank you all for your help so far. Please could you let me know what you think of below. Dear Mr. Rayner, I write to you with regards to parking charge notice Reference Xxxxxx issued on December 20th 2023 for vehicle XXX. The vehicle had been parked at Southgate park CM24 with the intention of its occupants visiting Starbucks. As their loyalty app was not loading however, after a few attempts and a short stay, the vehicle left the park. Subsequently this parking charge notice had been received. As the intention of the visit had been genuine I would be grateful if you could please cancel out the above PCN and delete any personal /or otherwise/ records associated with it. Thank you Kind Regards

Thank you all so much for your responses. I will draft an email to Starbucks in the next two days and post on here for your kind review. @FTMDave - I wanted to see if I understand you correctly - when you say ‘’but only if their invoice gets to the keeper within 14 days ... and it didn't’’ - is that timeframe determined by the date of infringement and the date of issue of notice as per The letter (as opposed to the date I have received it). I.e if the date of infringement was 20th December and say - the date of issue of notice was 27th December would that mean they had done it in time - I’m asking just for my understanding. Also @lookinforinfo - there was only one occupant of the car in fact (the driver) and as far as I’ve read on the forum I should not say misleading things - I.e suggesting there were more occupants. I’ll imagine the best course it to try to draft a non-revealing email to Alex which is also factually accurate? Thank you!

Thank you very much for the welcome and for correcting the location of my thread. For PCN's received through the post [ANPR camera capture] (must be received within 14 days from the Incident) 1 Date of the infringement 20 December 2023 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 25 January 2024 [scan up BOTH SIDES as ONE PDF- follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'s 3 Date received we were away on holiday so only saw this on Feb 19th. 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] no 5 Is there any photographic evidence of the event? Many cctv images of a person walking out of car and then coming back to car with a McDonald’s bag 6 Have you appealed? [Y/N?] post up your appeal] no Have you had a response? [Y/N?] post it up not applicable 7 Who is the parking company? Met parking 8. Where exactly [carpark name and town] Southgate park cm24 For either option, does it say which appeals body they operate under. POPLA PCN 20.21.24.pdf

Hello i I have seen a number of posts regarding this site and the fact It is termed a ‘scam’. In this particular case the intention was to visit Starbucks however the loyalty app wasn’t loading (phone issue most likely) a visit to McDonald’s was paid instead. we haven’t made any contact yet and I’ve seen you advise to first contact the Starbucks manager Alex Rayner. I have the following queries which I will really appreciate help with: 1. if we contact them with above explanation does that mean we’ll allude to the identity of the driver 2. if it’s still best to contact Starbucks first could you suggest appropriate wording so as not to disclose anything? I know people have contacted Starbucks but I haven’t been able to perhaps find the relevant emails sent? 3 would you be willing to let us know how we can fill in the ‘sticky’ you refer to so I can give you more details re the ticket. In short however : date of contravention Dec 20th 2023. Date of issue of notice 25th January 2024 thank you so much for your time.