Horrible Harlands !

[i8harlands]

I joined my local gym back in Jan 2014 &

 

at the time I started to get a touch of Arthritis in my right knee,

 

around end of Feb / March the knee was causing me a lot of problems

& the pain was becoming unbearable so

 

I went to my GP who said I should stop going to the gym & take painkillers.

 

I never made the payment in time in March &

 

Harlands sent me a letter saying they were adding £50 to my £47 which I missed,

 

I phoned Harlands & said because of my knee I was leaving the gym

even though I signed for a 12 month contract,

 

I was told to send them a doctors letter which I did & Harlands

then wrote back saying they would not be cancelling my contract because at the time

I signed I had the Arthritis & that my arrears are now £137

which if I never paid in 14 days would incur further charges.

 

I phoned Harlands & told them that they are being unreasonable

as the Arthritis had gone from minor pain to severe pain since joining the gym

but all they wanted was their payment & was not interested in cancelling my membership.

 

I rang CAB who were not much help & then

 

I contacted the head office of the council run gym

who said they could not believe that Harlands would not cancel the membership due to my knee problem

& my GP letter confirming this &

 

the lady I spoke said she would look into this,

 

a couple of hours later she rang me back & said that she had spoken to Harlands

& they have agreed to cancel me contract & all charges wiped off.

 

If anyone has a problem with Harlands go direct to the head office of your gym

& complain about these people & hopefully these gyms will stop using companies

like Harlands who are only interested in collecting money with astronomical charges added.

[renegadeimp]

edited: Did you get confirmation of that in writing?

[i8harlands]

No but it was only yesterday so hopefully I will get it in writing but it came from Head Office of the Gym so im confident in that.

[renegadeimp]

If it doesnt come in the next few days, get back in touch with them and demand it in writing. harlands have been known to ignore the gym and try to harass you. How they think they have the authority to do that, when the gym has told them to cancel it, is beyond me.

[slick132]

Hi I8Harlands and welcome to CAG

 

Thanks for your telling us about your situation.

 

Harlands like to think they can boss people about but they really are powerless.

 

It would have been proper and reasonable to give the gym a month's notice and pay the March DD.

 

Even if the gym/council confirm in writing that the matter is resolved and you owe nothing, all is well.

 

But it really depends on exactly what the letter says. Let us know the content when it arrives.

 

In the meantime, ignore Harlands and their pet collection agent, CRS. They are one and the same company and they can do NOTHING.

 

Your advice may only work with a council-run set up. Most cases here are about gyms who are too happy to leave Harlands to resolve m/ship disputes.