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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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brighthouse osc reclaiming idiot proof guide please


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Guest Ann-Marie at BrightHouse

Morning bluegirl83

 

As mentioned below, please send your request for a Subject Access Request (SAR) to the below address including a £10.00 postal order/cheque and we will be happy to provide you all the information we hold on you within 40 days.

 

Customer Relations Team

BrightHouse

5 Hercules Way

Leavesden Park

Watford

Herts

WD25 7GS

 

 

 

Kind Regards

 

Ann-Marie

Web Relations Team

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  • 4 weeks later...

Hi, I recently got some great advice on here when I was being hassled by bh.

 

I was advised to cancel osc so

 

I've been into the store and filled a form in.

 

I've been told I have to go in on Saturday.

 

Any idea why this will be?

 

Also I am going to send of for sar on Tuesday with the intent of reclaiming all previous osc that I have paid.

 

Once I've received the sar what is my next step?

 

I do not have any form of home or contents insurance,

 

do I need dlc or can I cancel that as well?

 

and if I can cancel can I reclaim that?

 

I was told I had to have them or I couldn't have the products with no insurance.

 

Thanks in advance

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

Hi,

 

im currently writing out a sar to brighthouse for my details. I have two items with them, do i have to do a seperate sar for each item and pay 20 pounds or do I put them both on the same sar and just list the reference numbers under each other and only pay ten pounds?

 

thanks

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Good Morning bluegirl83

 

If you wish to complete a Subject Access Request (SAR), please send your request to:

 

BrightHouse

5 Hercules Way

Leavesden Park

Watford

WD25 7GS

 

Please also enclose a £10 postal order or a cheque made payable to BrightHouse and as soon as we have received this, the SAR will be supplied within 40 calendar days.

 

If you would like to discuss this further or have any queries relating to your BrightHouse account, please contact our Customer Relations Team on 0800 526 069 or email us at [email protected].

 

Many Thanks

 

Jason

 

Web Relations Team

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Hi bluegirl83

 

Why are you writing your own?, you can amend one from the library.

 

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?404-Data-Protection

 

I worded it wrong, I am using one I found on here but wasn't sure if I needed to do two separate ones ( one for each item )

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  • 5 weeks later...

I received my sar this morning from them with all my payment details on. i have paid osc and dlc and late payment charges over 26 months. how do i go about reclaiming these? is there a typical letter i send out?

 

tia

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4 threads merged

 

please keep to one thread per issue

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you need to fill out 2 copies of the spreadsheet below

 

CISheet v101.xls

 

one including EVERY payment of DLC

& its date

 

one for OSC the same

 

you put their int rate in cell D15.

 

as you were told they were BOTH compulsory

they were mis-sold

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you need to fill out 2 copies of the spreadsheet below

 

CISheet v101.xls

 

one including EVERY payment of DLC

& its date

 

one for OSC the same

 

you put their int rate in cell D15.

 

as you were told they were BOTH compulsory

they were mis-sold

 

dx

 

Thanks, the interest rate, is that the apr?

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yes

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Hi, I sent a letter to head office along with the spreadsheet forms detailing the payments. I received a letter back stating that they had received the form on the 22nd April and were looking into it. When would I be likely to get a reply? Is there a timeframe they have to adhere to?

 

Thanks.

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Its 8 weeks, if they dont respond by then then go to the Ombudsman, Its your legal right. I would prepare the ombudsman papers by the 46th day so you dont hang about

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Its 8 weeks, if they dont respond by then then go to the Ombudsman, Its your legal right. I would prepare the ombudsman papers by the 46th day so you dont hang about

 

Thanks, is there a site I get the papers from or a template?

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  • 2 weeks later...

Good Morning bluegirl83

 

We have some news for you and kindly request that you contact our Customer Relations Team on 0800 526 069 or email us quoting your reference F0697870 so that we can update you with regards to your enquiry.

 

Please continue to update this thread with any feedback you may have.

 

Many Thanks

 

Jason

 

Web Relations Team

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