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ticket sellers display fees upfront

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Seven companies have agreed to clearly display delivery and booking fees following a Which? campaign




Seven online ticket companies have pledged to display all compulsory charges like delivery and booking fees at the start of the booking process following a Which? campaign.


BH Live Tickets, See Tickets, ATG Tickets, Ticketmaster, Stargreen, Ticket Soup and Ticket Web have agreed to display their costs upfront, making it easier for customers to compare prices between different companies.


One of the biggest, See Tickets, has put the changes into practice and Ticket Soup said it will update its website this week. Another of the bigger companies, ATG, has promised to do so by March.


As part of Which?’s Play Fair on Ticket Fees campaign, it is now calling on the ticket companies to justify their fees and set them at a fair level.


It said some companies charge more than a third of the ticket's face value in compulsory fees. Others charge customers up to £2.50 to print tickets out at home or £3 to pick them up from the box office.



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