Edfenergy or Barclays to blame for returned DD and increase of £76 on bill?!?

[Purpleflowers 2]

I rang Edfenergy to provide them with the new details of the new a/c details

where I wanted the Direct Debit to come out from (it was previously set up on anothe a/c I have).

 

The lady at Edfenergy took the s/c and a/c of the new account.

 

today I have found out that:

Barclays let the Edfenergy direct debit go out from the new a/c details I had given Edfenergy

(but there is no direct debit actually set up on the Barclays side on the new account

where I wanted the DD to come out and which I gave the details of the new account to Edfenergy)

 

Later on the same day the direct debit came back straight in as Unpaid into my Barclays a/c.

now because of this Edfenergy have changed my payment from

 

The orginal direct debit of £140 to a wholesale payment of £240

(Edfenergy are wanting the money in full as opposed to the direct debit payments)

 

Edfenergy office was closed today so could not get through,

so did live chat with Edfenergy who said Barclays are to blame

and I should find out why Barclays refused the payment.

 

Barclays are saying Edfenergy did not notify them about the new direct set up?

 

Who is to blame and what steps can I now take to make sure Edfenergy

put the payment as it originally was as monthly direct debits.

 

Who is to blame and can I claim any compensation for the upset and inconvience caused?

[dx100uk]

you need to ask edf if they DID send the DD request to Barclays.

 

can you not check/do this online via the Barclays Webbanking portal?

dx

[Purpleflowers 2]

EDF are not admitting they are at fault and are asking me to pay my bill in full

[ericsbrother]

That doesnt answer the question-did they correctly set up the DD? You wouldnt have had to do anything these days it is all down to the company setting up a continuous payment authority.

If they did and the bank got it wrong them the bank will have to make good you losses, if it was the power co then you should make a formal written complaint and find a new energy supplier and tell them why you are off. they will then try and keep you as a customer by sorting out the mess they have made.

 

You will not get compansation as you havent made a loss to compensate unless you count the cost fo the phone calls. they will normally bung you a fiver credit for such.