Showing results for tags 'edfenergy'.
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I rang Edfenergy to provide them with the new details of the new a/c details where I wanted the Direct Debit to come out from (it was previously set up on anothe a/c I have). The lady at Edfenergy took the s/c and a/c of the new account. today I have found out that: Barclays let the Edfenergy direct debit go out from the new a/c details I had given Edfenergy (but there is no direct debit actually set up on the Barclays side on the new account where I wanted the DD to come out and which I gave the details of the new account to Edfenergy) Later on the same day the direct debit came back straight in as Unpaid into my Barclays a/c. now because of this Edfenergy have changed my payment from The orginal direct debit of £140 to a wholesale payment of £240 (Edfenergy are wanting the money in full as opposed to the direct debit payments) Edfenergy office was closed today so could not get through, so did live chat with Edfenergy who said Barclays are to blame and I should find out why Barclays refused the payment. Barclays are saying Edfenergy did not notify them about the new direct set up? Who is to blame and what steps can I now take to make sure Edfenergy put the payment as it originally was as monthly direct debits. Who is to blame and can I claim any compensation for the upset and inconvience caused?
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