PerfectHome Threatening with Police Action

[bigbob30]

Hello, I have been a customer of "PerfectHome" for about a year now. I have just missed 2 weeks payments due to being out of work and now have them knocking at my door.

 

I have buried my head in the sand and avoided them as they have put a note though the door saying that they are going to contact the police as the goods still belong to them.

 

Are they allowed to do this and what rights do they have?

 

Thank you in advance

[kirkbyinfurnesslad]

It's a civil matter not a criminal one

[bigbob30]

Thank you for your rapid reply

 

That is what I thought but they are saying that because the goods are still theirs until fully paid for that it may be classed as theft :/

[fkofilee]

Pressure tactics again... Just like Brighthouse etc,

 

Im guessing youve either, PAid off a 1/3 of the item or are about too?

If so the item cannot just be "taken"

 

It involves courts etc, unless you voluntarily give it up.

[silverfox1961]

Hi

If less than a third is paid, they can only take back things that are outside. Under no circumstances are they allowed to enter your home without your permission to repossess anything. As for getting the police involved, Make copies of that note as what they have said is totally out of order.

 

Formal complaint time.

[BankFodder]

Please would you post up a scanned copy of this notice so that we can all see. Remove any identifiers.

 

A copy of a notice such as this should be forwarded to Trading Standards as the basis of a complaint.

[dx100uk]

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc

but leave all monetary figures and dates.

.

************************* ************************* *******

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

************************* ************************* ***********

.

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or http://www.freepdfconvert.com/

or

use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice DD-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

...

YOU DONT have to put a link to the attachment in the msg box..jut upload it ..job done

.

dx

[kirkbyinfurnesslad]

Don't let them bully you. Because that's exactly what they are

[bigbob30]

One one of my items i have paid more than half, but I then "stupidly" took another item with them, so you can see my concearn

[kirkbyinfurnesslad]

Can you post up the note then pls

[bigbob30]

Picture of carde from when 2 of them turned up in a van

[silverfox1961]

No doubt about that then.

 

Make sure you keep the original and contact trading standards with it.

 

Formal complaint

 

Head office

PerfectHome

The Lodge

Coleshill Manor

West Midlands

B46 1DL

 

Not too sure of directors names but I have found these.

 

MICHAEL SWEETLAND

 

ALARIC SMITH

 

MICHAEL COOPER

 

MR JAMES ROY CLARK

 

These are directors names from companies house

[citizenB]

Yes, you MUST contact Trading Standards and provide them with a copy of this note.

[sweetnsexyenglish]

Hello, I have been a customer of "PerfectHome" for about a year now. I have just missed 2 weeks payments due to being out of work and now have them knocking at my door.

 

I have buried my head in the sand and avoided them as they have put a note though the door saying that they are going to contact the police as the goods still belong to them.

 

Are they allowed to do this and what rights do they have?

 

Thank you in advance

 

Just a piece of advice as I had a really rough year and was given this advice by a close friend who is an employee....and may help others who find themselves in a similar situation.... If you ARE in difficulty with making a payment...mine was due to a mix up with Tax Credits and the stupidity of someone handling my claim left me 5 weeks living on just child benefit....obviously I couldn't afford to pay and spoke with them they have the facility to do a reduced payment I think its for 4 maybe 5 weeks, I paid £.50 per item each week for those weeks I think that the minimum is £.10 however during the reduced rate they were more than pleasant at the end of the reduced period I was not hassled in any way to make up the difference I just continued on with my usual payments. And no i'm not an advocate of Perfect Homes....I have had real bad service from places like Bright House in the past and won my fights with them....but just feel this is an option Perfect Homes SHOULD let struggling customers know as not everything in life runs as smoothly as we hope and had it not be for my friend I would have found myself in similar circumstances.

[sweetnsexyenglish]

One one of my items i have paid more than half, but I then "stupidly" took another item with them, so you can see my concearn

 

Each item is an individual contract and as such they can only take the item that is less than third paid ....anything 3rd or more than paid they dnt have the rights to.

[renegadeimp]

Thanks for bumping this thread sweet. Im curious to know how this turned out for the OP.

[dx100uk]

regardless of if you've paid 1/3rd or not

 

they still have no right of entry

unless YOU let them in.

 

dx