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    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
    • Other case law relied upon " On other record of reasons "
    • Page 2 – document 10 and 11 – you should include the fact that it is a Law reform commission report. Best to give it its full name if you can I suggest that you move paragraph 10 up to the first position – paragraph 5 and move everything down. I think other than that – it is good to go. I suggest you don't bother to do any more drafts. Simply rearrange the paragraphs as I suggested above then the title of the documents that you are relying on in the index page. Send it off and post your final version here so that everybody can see. I'm sorry about the delay. Thanks for reminding me
    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
    • Thank you dx, that is what I intend to do now. I have gone through all the SAR documents, a lot of which I am seeing for the first time! As per my previous post #116 letters and statements alleged to have been sent to me, as recorded on their system notes I have not received. Letters I have sent requesting information and account statements have not been recorded as being received by them, all were sent either by Recorded or Special Delivery. I have all the proof you menrtioned from my files for payments and from their SAR info for fees added. Thanks t
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Unfair Notification of Customer Compliance Office Interview - Can I challenge it or request full investigation?


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Hi all,

 

Since the last months I have maladministration issues with my jobcentre adviser/manager and I made several complaints to JobCentre but this last has denied the fact and in return until present is doing victimisation : my JSA has been wrongly sanctioned by dwp two months ago and when I made an appeal with reliable evidences this last has just been ignore.

 

Until present, I still not even receive the JSA for hardship.

 

Yesterday, I have received a letter from the Customer Compliance Office for an interview because they suspect an alleged fraud

: I find this really insulting since they have presently put in distress and hardship but do not want to deal with my appeal fairly.

 

I strongly believe that ( like my jobcentre adviser was threating me) they are trying to equally unfairly suspend my housing benefit since this last is the only payment coming in my bank account and that I presently have a counterclaim at the court against my landlord (he instructed a tenant to harass me) and as a result I was advised by my Citizen Advice Bureau to not pay the rent at the moment (I know it is not with high standard but I presently have no choice).

 

Additionally, a month ago, I had the opportunity to make a first project on freelancer.com for my non profit organization I have just created (volunteering work) but the money (£110) came into my account since I presently have difficulty to open a non profit organisation account (bad credit score) and I had to buy a laptop for £160 for the non-profit organisation.

 

So, can I request from dwp to replace the Customer Compliance Office Interview by a higher and independent service such as the ombudsman (because I know they are just trying to sanction me unfairly)?

 

Thanks in advance for your help,

 

Emily

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Sounds all very muddled.

 

What claim do u have at court? When is the jearing etc

 

That was an harassment claim (jointly with another tenant). The hearing was in october and the court sent me a letter saying that they sent a request of payment to landlord solicitor (the only address I have until present) but this mail was returned to them.

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So, can I request from dwp to replace the Customer Compliance Office Interview by a higher and independent service such as the ombudsman (because I know they are just trying to sanction me unfairly)?

 

Simple answer, no.

But I think you are misunderstanding the Compliance section. They cannot sanction you & will have no interest in your complaints, appeal etc etc. They probably won't even know about them.

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Simple answer, no.

But I think you are misunderstanding the Compliance section. They cannot sanction you & will have no interest in your complaints, appeal etc etc. They probably won't even know about them.

 

Maybe, but they will certainly give WRONG information to dwp like seetec did two months ago in order to sanction me unfairly. May I know why you say "no" (I would just like to request to go to an interview only if an independent organisation can make full and deep investigation to the present situation).

Edited by EmilyPink
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Maybe, but they will certainly give WRONG information to dwp like seetec did two months ago in order to sanction me unfairly. May I know why you say "no" (I would just like to request to go to an interview only if an independent organisation can make full and deep investigation to the present situation).

 

Jabba said "no" because that is the simple and straightforward answer to your question. Your compliance interview cannot be conducted by any independent ombudsman. In any case, it is completely unrelated to any sanction, appeal or formal complaint.

 

The important thing to remember when dealing with the DWP (and I can't stress this enough) is not to treat it as some sort of personal vendetta. DWP staff are not sitting around scheming and trying to come up with ways to deny EmilyPink her benefits. The staff are attempting to apply the rules. Now of course, they do make mistakes, which is why there's an appeals process, but they're not out to get you.

 

Note also that they don't really suspect fraud if the interview is with Compliance. If they seriously thought there was something dodgy going on then it would be the Fraud Investigation Service, not Compliance, that would be dealing with it.

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Jabba said "no" because that is the simple and straightforward answer to your question. Your compliance interview cannot be conducted by any independent ombudsman. In any case, it is completely unrelated to any sanction, appeal or formal complaint.

 

The important thing to remember when dealing with the DWP (and I can't stress this enough) is not to treat it as some sort of personal vendetta. DWP staff are not sitting around scheming and trying to come up with ways to deny EmilyPink her benefits. The staff are attempting to apply the rules. Now of course, they do make mistakes, which is why there's an appeals process, but they're not out to get you.

 

Note also that they don't really suspect fraud if the interview is with Compliance. If they seriously thought there was something dodgy going on then it would be the Fraud Investigation Service, not Compliance, that would be dealing with it.

 

I notified them on numerous occasion about their maladministration that they still not have corrected : so when they do their recurrent "mistake" that cause me important hardship, and try to add further request that will certainly cause me more distress I believe that it will be wiser to contact the ombudsman.

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err, Compliance are part of the DWP.

 

As Antone has already said Compliance are not the same as FIS (Fraud). They do not investigate. The information they obtain/request will come from YOU!

It does not matter if they are the same as FIS or not : Seetec was not part of FIS but due to the wrong information they provided I have been unfairly sanctioned and DWP decision maker unlawfully maintains this sanction after my appeal, so now it really time to contact the ombudsman (maybe my main mistake is to have contacted them earlier).

Edited by EmilyPink
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I notified them on numerous occasion about their maladministrationthat they still not have corrected : so when they do their recurrent "mistake" that cause me important hardship, and try to add further request that will certainly cause me more distress I believe that it will be wiser to contact the ombudsman.

 

The ombudsman will not be interested - they will not conduct a Compliance interview. You would be wasting your time and theirs. If you do not attend the interview, your benefits will be stopped.

 

You can involve the Independent Case Examiner if you have exhausted the DWP complaints procedure and are still not satisfied, but this is a totally separate matter from you Compliance interview.

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It does not matter if they are the same as FIS or not : Seetec was not part of FIS but due to the wrong information they provided I have been unfairly sanctioned and DWP decision maker unlawfully maintains this sanction after my appeal, so now it really time to contact the ombudsman (maybe my main mistake is to have contacted them earlier).

 

Of course it matters whether or not they are the same as FIS. Good grief. You are conflating separate issues, and if you continue to approach the problem in this way it will not end well for you.

 

If the DWP DM has refused to remove your sanction, the recourse is to appeal as you have done. Are you telling us that a Tribunal has ruled in your favour but the DWP is refusing to implement the decision?

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The ombudsman will not be interested - they will not conduct a Compliance interview. You would be wasting your time and theirs. If you do not attend the interview, your benefits will be stopped.

 

You can involve the Independent Case Examiner if you have exhausted the DWP complaints procedure and are still not satisfied, but this is a totally separate matter from you Compliance interview.

 

In what the ombudsman is interested in so?

 

PS : I will however made the complaint to them for harassment (that was what I did to dwp and they are now doing their victimisation).

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In what the ombudsman is interested in so?

 

PS : I will however made the complaint to them for harassment (that was what I did to dwp and they are now doing their victimisation).

 

The ICE (Ombudsman) is there to help with complaints when the DWP has not been able to resolve matters to your satisfaction. It does not and cannot make decisions about whether or not a sanction should apply, and it most certainly cannot intervene in a Compliance interview.

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Of course it matters whether or not they are the same as FIS. Good grief. You are conflating separate issues, and if you continue to approach the problem in this way it will not end well for you.

 

If the DWP DM has refused to remove your sanction, the recourse is to appeal as you have done. Are you telling us that a Tribunal has ruled in your favour but the DWP is refusing to implement the decision?

 

During this time, how do you want me to live (please see the links to my others thread sent by 45002 )?

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During this time, how do you want me to live (please see the links to my others thread sent by 45002 )?

 

I don't "want" anything - I'm just trying to persuade you not to do something pointless. There's nothing I can do to stop you.

 

Did the DWP explain why hardship is not payable?

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The ICE (Ombudsman) is there to help with complaints when the DWP has not been able to resolve matters to your satisfaction. It does not and cannot make decisions about whether or not a sanction should apply, and it most certainly cannot intervene in a Compliance interview.

 

As previously said, I consider this "Compliance interview" as a part of harassment and way to cause me further distress since my adviser use to modify my statements in order to try to sanction me (several times wrongly put in their system that I do not live at my address anymore while I just told him that my neighbor destroy my mails,etc...).

Edited by EmilyPink
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I don't "want" anything - I'm just trying to persuade you not to do something pointless. There's nothing I can do to stop you.

 

Did the DWP explain why hardship is not payable?

They asked me to provide a mini-statement at the same time than my form. But three days later, they wanted my statements for the last two months and I refused to provided them since my adviser threaten me to equally make my housing benefit stop.

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I don't "want" anything - I'm just trying to persuade you not to do something pointless. There's nothing I can do to stop you.

 

Did the DWP explain why hardship is not payable?

 

Complaining to ombudsman for harassment and maladministration causing distress is not 'pointless'.

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As previously said, I consider this "Compliance interview" as a part of harassment and way to cause me further distress since my adviser use to changed my statements in order to try sanction me (several times wrongly put in their system that I do not live at my address anymore while I just told him that my neighbor destroy my mails).

 

How you "consider" this interview is irrelevant. Attend or don't, your choice - I'm just letting you know what the consequences will be.

 

And you can't be "sanctioned" for not living at a particular address. Under some circumstances, you might find your payments stop until your address is updated. You can also use a correspondence address - a trusted friend or relative, perhaps?

 

If your neighbour is destroying your mail then he or she is committing a criminal offence and you should report this to the Royal Mail. If your adviser has misrepresented you then that is grounds for complaint. But it has nothing to do with the Compliance interview.

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Complaining to ombudsman for harassment and maladministration causing distress is not 'pointless'.

 

No, but conflating this with your Compliance interview is pointless.

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The idea that all politicians lie is music to the ears of the most egregious liars.

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How you "consider" this interview is irrelevant. Attend or don't, your choice - I'm just letting you know what the consequences will be.

I am not saying that I will attend not this interview : I am saying that I am looking for a way to have an independent witness when I will attend this interview (after my sickness period) and at the same time directly make a complaint to the ombudsman against jobcentre for harassment/maladministration.

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I am not saying that I will attend not this interview : I am saying that I am looking for a way to have an independent witness when I will attend this interview (after my sickness period) and at the same time directly make a complaint to the ombudsman against jobcentre for harassment/maladministration.

 

You should be able to take a companion with you to the Compliance interview if you wish. The ICE will not take a case until you have exhausted the JCP complaints procedure and this is a totally separate matter in any case.

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