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    • Yes you should take this view, but this is nothing to worry about you will be fine. you have a very well edited WX im sure although I haven't actually looked at it because I can't seem to work out which one is the new one anymore, although I do remember something previously. however if i remember it right its just a lost parcel via packlink and no insurance which frankly is pretty straightforward and should be a copy of farooq v evri. Have I understood the case right? Please tell me if not as there is rather a lot on this forum
    • well in every other thread advocate or not evri always send a cpr27.9 because they never turn up. I don't think we've seen a thread here without one. Maybe @BankFodder can tell me if i've missed one, but all of the ones I can remember there has been a cpr 27.9 notice even when an advocate has attended and from my own knowledge also I've always had CPR 27.9 advocate or not. I dont think there is a single thread on this forum where evri have shown up themselves and similarly I don't think there is a single thread where they dont send notice (aside from this)
    • OK, thanks.  Jake Burgess is well known to us - and well despised. Friday would be great as then there would be the weekend to tweak things. 👍
    • Thanks FTMDave.  VCS's WS was from Jake Burgess.  I will draft my WS and share with copies of court order, and VCS's exhibits asap.  I'm away tomorrow so more likely Friday.  Thanks again for the advice   
    • Thanks. Time to move on this. 1.  You need to tweak the magnificent WS that dx suggested.  Adapt it to your case.  It should take you about half an hour (I recently wrote a WS from scratch during a train journey which wasn't optimum 😂 with lots of cross referencing and it took me an hour an half, you have one already cooked thanks to dx). 2.  We will add bits to ridicule VCS's WS - it's rich that they moan about your defence being standard when their Particulars of Claim are too and also include the rubbish about keeper/driver that has been criticised numerous times by the courts. 3.  Who wrote their WS?  Was it Mohammed Wali or Ambreen Arshad or have they got someone new? 4.  We need to see a good chunk of VCS's exhibits.  I don't get why we have to keep asking you for things rather than them being volunteered.  Isn't it obvious that we can't help you compile a decent WS if we can't see what the other side is arguing?  All their silly signs aren't needed, but any contract with the landowner is important as are all the photos of your vehicle. 5.  You've never shown us the court order which fixes the hearing date.  It should be obvious we need to see what the court has ordered.  This is the second time we've asked. 6.  VCS were using Elms Legal.  Are Elms Legal still involved? 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Unfair Notification of Customer Compliance Office Interview - Can I challenge it or request full investigation?


EmilyPink
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I am on my own and I do not know anybody that can accompagn me to this compliance interview.

 

Since I do not have the money for the complaint by post, I am looking for the email in order to make the complaint to the independant inspector.

 

However, I will do the complaint equally from now to the ombudsman due to the emergency and the ongoing situation since 12 months now (I previously complaint to the independent inspector).

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OK, fine. I give up. It's not at all clear what's happened with your case and you're obviously not going to tell us.

 

So, here is the website for the Independent Case Examiner, the organisation that will hear complaints about the DWP. But note the following quote:

 

Complainants can approach the Independent Case Examiner's office after they have received a final response to their complaint from the Agency/Business, which they consider to be unsatisfactory. This response must signpost complainants to this office.

 

In other words, you must have exhausted the DWP complaints procedure before they will help. And they most certainly will not intervene in a Compliance interview. I can't stress this strongly enough - forget about that idea.

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OK, fine. I give up. It's not at all clear what's happened with your case and you're obviously not going to tell us.

So, here is the website for the Independent Case Examiner, the organisation that will hear complaints about the DWP. But note the following quote:

 

In other words, you must have exhausted the DWP complaints procedure before they will help. And they most certainly will not intervene in a Compliance interview. I can't stress this strongly enough - forget about that idea.

Like as several times said it is about maladministration, harassment and victimisation ( I even provided examples).

 

However, thanks for the link, I will contact the 'independent' case examiner shortly.

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You are far more patient than me.

 

I don't understand why anyone would come on a forum asking for advice when they have already made their mind up.

 

Ach, it's why I'm paid the big bucks.

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You are far more patient than me.

 

I don't understand why anyone would come on a forum asking for advice when they have already made their mind up.

 

Coming to a forum does not mean to accept comments full of negation and hypocrisy like yours : normally you have 6 months after a complaint to the independent case examiner to put the case on further step. A solicitor told me that I could alternatively directly complaint to the ombudsman if my case is sensitive and recurrent.

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Coming to a forum does not mean to accept comments full of negation and hypocrisy like yours : normally you have 6 months after a complaint to the independent case examiner to put the case on further step. A solicitor told me that I could alternatively directly complaint to the ombudsman if my case is sensitive and recurrent.

 

Jabba's advice is not "negative", it's correct. And if you have a solicitor, why are you asking us?

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Jabba's advice is not "negative", it's correct. And if you have a solicitor, why are you asking us?

Read my post carefully : I said I asked a solicitor and I sent a post in a forum...indeed jabba posts (at least for me) are full of hypocrisy and please note that i am not forcing anyone to respond to this thread.

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I just hope that when you send your complaint that you manage to provide a coherent explanation as to what you think has happened. Perhaps a comprehensive timeline would assist in someone understanding where you think you have been harassed.

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Read my post carefully : I said I asked a solicitor and I sent a post in a forum...indeed jabba posts (at least for me) are full of hypocrisy and please note that i am not forcing anyone to respond to this thread.

 

No, you're not forcing anyone to respond to this thread - in fact, under the circumstances, you're extremely lucky that anyone has even bothered to respond at all. If you simply want us to tell you what you want to hear, well...

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I just hope that when you send your complaint that you manage to provide a coherent explanation as to what you think has happened. Perhaps a comprehensive timeline would assist in someone understanding where you think you have been harassed.

 

In my formal complaint there is a timeline and it is clearly show the issues are (at least too often recurrent).

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No, you're not forcing anyone to respond to this thread - in fact, under the circumstances, you're extremely lucky that anyone has even bothered to respond at all. If you simply want us to tell you what you want to hear, well...

 

I thought you gave up...Once again, I have not forced you to respond to my thread...and I will not agree at 100% to what you said because you gave me some advice (that I consider only partially accurate according to my situation).

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I thought you gave up...

 

I gave up trying to help you. I didn't give up trying to make sure you don't drag anyone else down with you.

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In my formal complaint there is a timeline and it is clearly show the issues are (at least too often recurrent).

 

 

Are the issues something to do with having to sign on every two weeks? Or even, being made to go every week ? To prove that you have been actively looking for work and supply the DWP with evidence of your savings and any possible income by providing you last 2 months bank statements?

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I gave up trying to help you. I didn't give up trying to make sure you don't drag anyone else down with you.

Then start by firstly publishing the JobCentre complaint rules so....It is not just jabba who is full of hypocrisy here...reason why you defend him apparently!!!

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Then start by firstly publishing the JobCentre complaint rules so....It is not just jabba who is full of hypocrisy here...reason why you defend him apparently!!!

 

Why on earth should this website display the jobcentre complaint rules !

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Are the issues something to do with having to sign on every two weeks? Or even, being made to go every week ? To prove that you have been actively looking for work and supply the DWP with evidence of your savings and any possible income by providing you last 2 months bank statements?

The issues started when I was normally signing on and had a housing issue. My adviser was at that time started without reason that I come every week to sign on while I had to walk an hour from home to jobcentre (I did not have the money for the transport). Several times, my adviser tried to prevent me to sign on saying that his computer is over, etc...

Presently, the harassment raised three after I notified my adviser that I set up a non profit organisation : he then suddentl appointed me to a mandatory but without giving any explanation of this mandatory or even its process. Two weeks later I received a letter to go to the mandatory work that was starting the day I received the letter : jobcentre sanctionned me for three months and my adviser is presently trying to do the same with my housing benefit.

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EmilyPink,

 

You have asked for advice and that has been provided. You have chosen to ignore that advice (as is your right) so this thread no longer serves any pupose so I am closing it

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hello Emily.

 

I can see that you're upset and I would be too. But it's not on to insult people who are trying to help you. They're doing their best even if you don't like the answers.

 

If you don't like the advice, then please just ignore it, there's no need to start with name calling.

 

My best, HB

 

Edit: Sorry SF, I was posting while you were.

Illegitimi non carborundum

 

 

 

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