Sunnyside V Lloydstsb

[sunnyside]

Hi

I've worked out the amount owed to me and I would like to email the preliminary approach letter. Do you recommend I use the one listed on this site "complaints dept email address?

Thanks

[bearo]

Yes if you wish to email thats fine.

[jendoc]

Yes

[wavelab]

Hi Sunnyside,

 

Personally I would take the written letter approach, this way your progress can be measured against other peoples experiences and correspondence, as well as it being more official and trackable.

 

 

 

Good luck

wavelab:D

[bearo]

Email is a perfectly acceptable form of communication!

[sunnyside]

Thanks guys!

[sunnyside]

I'm filling in the prelim letter and there is a section in red about defaults on your credit record. I cannot find anything about this in the step-by-step guide but am I supposed to delete this bit as I don't think I have any on my record?

Thanks

Sunny

[midge61]

Hi

Yes delete the letter to suit your case. Also if you are using email don't forget to print a copy off for your records incase you need to show the court.

Good luck

[swilliams]

hello sunnyside,

I erased the details in red as it was not applicable to me.

good luck

s williams

[robertandsharonshouse]

We are just starting with our claim, I have reviewed our bank charges going back four years. How do we proceed, where are the standard letters located? Can you help?

[swilliams]

hi there,

here is a link to the templates library

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

when you post a new question, you will need to be in the correct forum ie:- this is the Lloyds tsb forum.

there is a "button to click on called new thread" at the top of each page, use this to post your questions, then it will be read by all the forum and you will have more chance of help.

hope this helps

s williams

[midge61]

Hi robert

start by reading the FAQ's and read as many threads as you can. Then start your own thread and you will get lots of help.

Good luck

[sunnyside]

Just about to email my prelim letter using the address from the bank contact details section and it says to use this email address for queries regarding technical difficulties on internet banking and questions about D/D and S/O. Does anyone have a more appropriate email address for lloyds? Otherwise I will post it to the Birmingham address.

Thanks

[midge61]

Hi

The e-mail for the complaints dept is: [email protected]

And make sure you keep a copy of what you've sent.

Good luck

[sunnyside]

Thanks Midge61 that's great - I shall do it right away!

[sunnyside]

Well I sent my prelim letter off yesterday evening by email - I thought I would get an automated acknowledge back but nothing so far. I wonder if they will respond to me by email or written letter ....... watch this space!

[freebird]

good luck Sunnyside, I've taken to Faxing too especially when you get to the negotiating settlement time, with Sechiari and Co.

[sunnyside]

Thanks Freebird - it is so helpful to know how we are all going about doing it.

Good luck to you too

[sunnyside]

Well I have received an acknowledment email back from lloyds which is good news and they will be getting in touch with me again soon ..........

[onlymepault]

Emails are aceptable forms of communication however you can,t prove they were received it...snail mail maybey slower but atleast you get a signature to prove they received it...

[freebird]

You'll find that when you get to the stage when you're trying to negotiate settlement with Lloyds, that Sechiari then act on their behalf and they do not have an email ( well not one they'll disclose) and all your communication will then have to be by mail, telephone and fax... and do bear in mind that most of us who are writing and patiently awaiting replies from Sechiari are having to cope with their "clearing dept" so even when you send or try to receive a letter counting the time after it was sent doesn't match up with the time they read it or in fact send it !

Sorry to sound pesimistic but it's from current personal experience !

[sunnyside]

You don't sound pessamistic! Any advice/information you share is gratefully received!

[sunnyside]

Hello

 

I received a letter from Lloyds a few days ago saying they will be investigating my complaint and getting back to me in within 2 weeks.

 

Keep you posted!

[BARTY]

Hi

Is this their response to the Preliminary letter? If so stick to YOUR deadlines and send them the Letter Before Action next, don't bother giving them another 2 weeks to investigate

Good luck!

Barty

[sunnyside]

Hi Barty

Thanks for your response. I initially emailed the Prelim Letter on 25th October so they have replied to me within the 14 days but obviously with no offer. Do you think they are using delay tactics?

Sunnyside