Tax credits, confusing letter..

[thedryad]

Hi all, a couple of weeks ago I received a letter from the council (housing benefits) saying that our benefits had been suspended because they'd been informed that our tax credits had stopped. News to me!

 

So I phoned tax credits and apparently they hadn't received my renewal! Anyway, they reinstated them and I had 2 payments made into my account this week to bring me back up to date, and was told that I would continue to receive £122 a week. However I still wasn't able to get the housing benefit suspension lifted untill I received my award notification from tax credits.

 

Well today I had 2 letters come through - a provisional and a final - both pretty much identical in content - and I don't understand it! I tried ringing them but they are closed now and I'm a worrier so if anybody can clarify this letter for me and put my mind at rest I'd be very grateful!

 

[ATTACH]46169[/ATTACH]

 

[ATTACH]46170[/ATTACH]

 

[ATTACH]46171[/ATTACH]

 

[ATTACH]46172[/ATTACH]

[thedryad]

Oops I think they're too small to read.... it says - Tax credits for the period above (06/04/2012 - 05/04/2013) - £6190.40

Amounts still to be paid to you for the period shown above - £0.00

 

 

We have made a final decisions on your award based on the following information about your income.

Your income for the year 6 April 2012 t0 5 April 2013

Mr - taxable benefits - £2860

Earnings as employee - £0

 

Mrs - Taxable benefit 5696

earnings as employee 0

Total income for the year 6 April 2012 t0 5 April 2013 £8556.00

 

Then it lists the elements, including disability element and family element, and gives a figure of 6190.40

But says under the payments section "amount due to you" £0!!

 

I don't understand why I was told on the phone that it had been reinstated, and have been receiving them again after it was reinstated, but the award notice says nil!

[dx100uk]

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc using paint program

but leave all monetary figures and dates.

*********************************************************

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

try www.pdfescape.com TO BLANK STUFF,

*************************************************************

or

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

 

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice dd-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

.

dx

[reallymadwoman]

It's your final award letter for last year, not your award letter for this year.

[thedryad]

I gave all the info needed.

[thedryad]

Oh! So it doesn't mean they've stopped them.. I still get tax credits every week?

[thedryad]

Still confused does this letter count as an award notice/proof of entitlement?

[reallymadwoman]

It is your finalised award notice for 2012 - 2013 and can be used as proof of entitlement for that tax year.

 

It has absolutely nothing to do with entitlement for 2013 - 2014. You will probably need to chase up tax credits for your award notice/proof of entitlement for this year if you still haven't received it within a few days.

[thedryad]

OK thanks. So why on earth have they sent me this?

[reallymadwoman]

Because you sent your renewal form back. Each year tax credits base your award on your previous year's earnings. At the end of the year you send proof of your actual earnings and they adjust the award if necessary and send you a finalised award notice.

[thedryad]

Spoke to them today, you were right, it was last years award notice, I'm still entitled tp tax credits and I'm still waiting for this years award notice which was sent nearly 2 weeks ago..