Vodafone Galaxy S3 network problem (Blacklisted??)

[Gramaldi]

So this is my first post (Had I know this place existed before, I would have had way less headaches during the years dealing with cheating companies, less than helpful customer services and being fooled by basically every singer company I have ever signed a contract with, at least when thinking on technology and telecoms)

 

Nevertheless, better late than ever, and in this case I seek advice of a different kind. So I bought a second hand handset from gumtree, a Galaxy S 3 with a crack in the screen and locked to O2, but otherwise in good condition and fully working. Complete with charger, but out of the box.

 

So I thought I would get t unlocked today (on Sundays my local shop is usually closed). My friend was unable to have the phone unlocked and said it could be blocked or blacklisted. Tried to contact the guy who sold it to me without luck, the person refuses to take any responsibility for it.

 

So suspecting that he might have just found the phone in the streets (or worse) I did a bit of research and found out a few things. First, the phone seems not to be locked to O2, but originally a Vodafone handset (which was convenient since we are Vodafone clients)

 

The IMEIDETECTIVE.com test resulted negative, but then I run the paid CHECKMEND test which came out as "your phone has been BLOCKED by a gsm, but HAS NOT BEEN REPORTED LOST OR STOLEN .

 

So I thought that maybe this guy did not pay his bills and got his handset blocked, although somewhere else I read that Vodafone does not blacklist your phone unless it has been reported lost of stolen (which according to CHECKMEND, this isn't the case)

 

I have tried several times to contact Vodafone but so far and after talking to a few people, nobody seem to agree to which department should I be transferred to deal with this situation.

 

Thanks for taking the time to read this. If anyone has any information or can help, I can provide the phone's IMEI as well as the CHECKMEND report.

 

Kind Regards

Edited April 30, 2013 by Gramaldi
Add relevant information

[Gramaldi]

Hello Mr. Lee, I have come across this thread after just starting another one (still under moderation) on the same exact issue. Maybe moderators can merge both threads.

 

PS. How can I attach files to my posts? Such as my Checkmend report.

[ims21]

Hi

 

I have merged your two posts into one thread for you.

 

To get Lee, the Vodafone rep on board with your problem, please use this methid. When you have done that you will receive an automated response with a reference number, Please post that number on this thread so that Lee can track it back.

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] ne.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

To post up documents, p;ease use the following method

 

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc using paint program

but leave all monetary figures and dates.

************************* ************************* *******

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

try http://www.pdfescape.com TO BLANK STUFF,

************************* ************************* ***********

or

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or use http://www.pdfmerge.com

convert existing PC files to PDF [office has an installable print to PDF option]

..

 

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice dd-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

[Gramaldi]

Thanks for your invaluable help

[locutus]

The email address to get Lee on-board is [email protected] (the link breaks when copy and pasting)

[Gramaldi]

Here is the CHECKMEND report complete with the handset's description and imei code.

 

[ATTACH]43521[/ATTACH]

 

Thanks for your help!

[Lee Vodafone Company Rep]

Hi Gramaldi,

 

It's just a quick post to acknowledge your thread.

 

Please be assured that I'll try to get back to you later this afternoon.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Gramaldi]

Kind Regards, I will be waiting

[Gramaldi]

Hello Mr.Lee, any advances? Kind Regrds

[Lee Vodafone Company Rep]

Hi Gramaldi,

 

I'll be getting back to you later on today with an update.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Gramaldi]

Thank you Mr.Lee