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    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
    • Seeking further advice now. The 33 days in which the defendant has to submit a defence expires at 16:00 tomorrow. The defendant has submitted an acknowledgement of service but looking to get the claim awarded by default in failure to submit the defence. This is MoneyClaim Online and can see an option to request a default judgement but believe that is for failure to acknowledge the claim within 14 days??  So being MoneyClaim Online, how do I request the claim be awarded in my favour?
    • Have to agree with the above Health and safety legislation is specific in that the service provider in so far as is reasonably practicable, the health, safety and welfare at work of all his employees and those not in the employ of the business. You claim is like saying you slipped in the swimming pool area while taking a dip. As rightly stated by by the leisure centre, a sports hall has dedicated equipment and you yourself personally have a legal obligation in mitigating danger or injury to yourself by taking account of your immediate surroundings. Where your claim will fail is if it is reasonable and proportionate to impose liability of the Leisure Centre? The answer has to be no.
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Are poundaccess still operating?


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I have received the following response from OFT :

 

 

 

Consumer Credit Act 1974

Complaint Against: Via Sms Uk Limited trading as Poundaccess.Co.Uk

 

Licence No: 0644831

Thank you for your email, complaint form and permission to disclose slip received on 16 April 2013. I am very sorry to hear about the difficulties you have been experiencing.

 

I can confirm that Via Sms Uk Limited trading as Poundaccess.Co.Uk holds a consumer credit licence. All consumer credit licence holders must satisfy the Office of Fair Trading (OFT) that they are fit to engage in those activities for which a licence is required and are subject to ongoing monitoring during the lifetime of the licence.

 

I'm afraid that due to disclosure issues we are unable to reveal whether we are investigating a trader. A full list of our formal enforcement action is available on our website http://www.oft.gov.uk and is also recorded on the Public Register (CCR) which can be accessed on our website.

 

The Consumer Credit Act 1974 (the Act) regulates the way in which licensees carry on business. In addition to the Act, we produce guidance for licensed businesses which outline overarching principles relating to consumer protection and fair business practices. As you may know, we have recently undertaken a review of the payday lending sector’s compliance with the Act and our Irresponsible Lending Guidance. On 6 March 2013 we published our final report highlighting our findings, see following press notice: http://www.oft.gov.uk/OFTwork/credit/payday-lenders-compliance-review.

 

Please note that the OFT has no authority to become involved in individual disputes. A list of organisations which provide free help and guidance can be found at: http://www.gov.uk/options-for-paying-off-your-debts/overview. Also, the Financial Ombudsman Service can help with most complaints about consumer credit products and/ or services if the trader fails to satisfactorily resolve the matter. FOS can be contacted at: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR; tel : 0845 080 1800, or http://www.financial-ombudsman.org.uk.

 

We are grateful for the information you have provided as consumer complaints are vital to our role of assessing traders’ fitness to hold a credit licence. I therefore would be grateful if you would take a few minutes to complete and return the attached complaint form and permission to disclose slip. The information you provide will be used to inform the OFT’s further consideration of the payday lending industry.

 

Thank you again for contacting us.

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I am a little concerned that a PDL company is providing a "Mobile" number for customers to make contact on.

 

There should be a Land line number - Email and Head office Addresses.

 

Do we know the details of the company who is dealing with the administration of the Company that has gone bust ? Perhaps they will know who has taken over the accounts.

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I wonder if it might be worth contacting your Local Trading Standards office or perhaps National Debtline might know something about the demise of Pound Access ! and who might be taking over the accounts !

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I've just had a call from Engage Solutions (number was 07720637829) offering me a discount of £150 if I paid off a £400 outstanding payday loan that was taken out with Poundaccess. I can't pay it straight away but am tempted at the end of the month but everything seems very very vague with them. Who's to say another company won't phone up after I pay them claiming that they are working on behalf of Poundaccess as well?? Strange way to operate.

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Discount means somethings wrong with the debt. Don't fall for it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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yep never pay a debt where a discount is offered

 

always smells bad.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Surely, written evidence must be provided that Poundaccess has been taken over by an alternate organisation - mobile numbers, constant changing email addresses and an informal email stating that this is so just doesn't instill me with confidence. It also doesn't help that OFT are saying that Poundaccess still have an active trading licence.

Edited by Conniff
typo correction
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Yep. If anyone is chasing the debt, they must do so in writing and under full instruction of the OC. This means the OC should provide proof and not a random DCA saying "give me money now".

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 2 weeks later...

I have now received the following emails from John Milburn of Engaged-Solutions:

Ihope by now that you have received the information from PoundAccess, Can youplease confirm if you have received them or not?

Regards

PS My company details are as per my signature stripand our ConsumerCredit License: 0651832 & DPARegistration: Z3199378sorry for the delay is sending this information

I was informed that an email was sent to you yesterday fromPoundAccess/viasms.co.uk regarding notification of my company’s takeover of theaccounts. If you wish I could contact them directly and request it to besent again?

Regards

John Milburn-Collections Manager

Engaged Solutions Limited

 

Thisemail and any file attachments are confidential and intended solely for the useof the individual or entity

to whom they are addressed. If you have received this email in error pleasenotify the originator as soon as possible.

If you are not the intended recipient, you are not authorised to, and must notuse, disclose, copy, distribute, retain or rely

on this email or any part of it. Any views expressed in this message are thoseof the individual sender, except where

the sender specifies and with authority states them to be the views of EngagedSolutions or any of its agents,

representatives or associated companies

EngagedSolutions Ltd is a limited company registered in England and Wales. Registerednumber: 08047869.

Registered Office: Meteor House, First Avenue, Finningley, Doncaster, SouthYorkshire DN9 3GA

John Milburn-Collections Manager

Engaged Solutions Limited

 

 

I have replied saying that I have received nothing, either by email or post and that I am still waiting. Is this the right thing to do, or should I now communicate with this person? Any advice would be welcome.

Edited by ims21
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I am now in the same situation, I have been in contact with John and Engaged solutions who offered the option to repay just the original loan amount over a period. Obviously there is a link as they too had details of my poundaccess account including security questions/answers and address details etc..

 

I have not heard anything from poundaccess or any other 3rd party.

 

I am obviously tempted to just clear this debt, preferably just the loan amount, however who's responsibility is it to layout the proper route for repayment? I have not heard from any liquidators.

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until this new company fwd you the SIGNED copy of the agreement you took out [even if digitally signed online]

 

IMHO I would NOT be paying them ANYTHING.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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As an updated - this is the email I received, supposedly from PoundAccess confirming that my account had been handed over to engaged-solutions - funny that the email has come from engaged-solutions.

Via SMS

Your agreement has beentransferred to Engaged Solutions who will be in touch shortly with up to datepayment arrangements. All your terms and conditions have been transferredtogether with any balances outstanding.

You can contact EngagedSolutions to make payments and arrangements on 0800 949 9110 where the teamwill be happy to help and listen to your current circumstances.

Kind Regards

Admin Team

For and on behalf ofPound Access

I will reply voicing my concerns in this regard and let you know what happens.

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VERY suspect.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If there has been an assignment, then I think I am correct in saying that either one of the companies should be contacting you in writing. The letter should almost certainly be on company headed paper identifying their head /registered office and any registration and licence numbers.

 

An email and a mobile telephone number, IMHO is not the way to be advising someone that their account has been assigned, transferred.. etc. In fact it appears very unprofessional at the moment.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I am of the same mind. I have replied to the latest email, supposedly from ViaSMS and requested that a copy of the original agreement and a copy of the assignment me to send to me hard copy in the post. I replied to the email from Viasms@engaged-solutions etc and I will await to see what, if any, response I receive. If I hear further from John Milburn of engaged-solutions, I will send him a copy of my emailed request. OFT still confirm that PoundAccess have their trading licence etc, so I am more than a little concerned that I deal correctly with the right person.

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Please visit the pound access website..... (I can't post links yet)

 

That would seem to conclude that Engage Solutions have obtained Poundaccess accounts, but the phone number went straight to voicemail when I tried to call.

 

Just because of what I say above, please everyone do not do something rash!

 

Matt

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Thats a weird post matt :/

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi.

 

Sorry yeah reading it back its a pretty awful post.

 

I've read through the thread and it would the changes to the poundaccess website have not been discussed, hence why I brought that up. I put in the last paragraph to backup what people had said about being cautious.

 

I owe some money to poundaccess and am talking to payplan about the fact that poundaccess are now defunct and have ceased trading. I will update this thread if I hear anything else from payplan.

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I would tell payplan to hold the funds for now, and once a company proves beyond doubt that they have the assignment for the loan, THEN and only then allow the funds to be released.

 

So far we've had a few companies claiming they own the debt, but there hasnt been one notice of assignment to prove it yet.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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