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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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vodafone & refused phone delivery charge on bill


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Can i just check before i go into battle. Under the DSR am i entitled to a refund of delivery costs.

 

I ordered a phone from Vodafone but rejected it at the door as i saw sense and decided i couldn't afford it (would have been a big upgrade.) I have seen on my bill that there is a delivery charge, so before i call them i just want to check.

Any opinion I give is from personal experience .

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Hi fletch70,

 

Having done a little research I can confirm that DSR would entitle you to a refund of the delivery charges billed.

 

In the event that you require any further assistance you're welcome to email me via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line.

 

Once sent you'll received an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 3 years later...

Well it seems I am not the only one to be ready to kick vodafone to the kerb.

 

This is the second time they have screwed up my DD, last time which was only a few months ago they failed to take the payment for 2 months and then took three months at once.

 

This time they didn't take last months so now its two months due

 

Finally, I have been updating my email for many months now , the right email shows in my account but they still send me billing notification to my old email, I have spoken to them several times and they just can not get it right. What is going on with them?

Any opinion I give is from personal experience .

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Well it seems I am not the only one to be ready to kick vodafone to the kerb.

 

This is the second time they have screwed up my DD, last time which was only a few months ago they failed to take the payment for 2 months and then took three months at once.

 

This time they didn't take last months so now its two months due

 

Finally, I have been updating my email for many months now , the right email shows in my account but they still send me billing notification to my old email, I have spoken to them several times and they just can not get it right. What is going on with them?

Simple answer. they are useless!

 

Long answer. they have updated their systems and it has seriously screwed things up for them. Even the simplest task is beyond the skills of the most experienced CS rep

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks Silverfox

 

I am guessing that you are correct

 

It really does defy belief , I have been a vodafone customer for well over 16 years and even the most simple request to change an email is beyond them.

 

My problem is, I do not want to have to fight them for charges if I cancel my contract so I am really looking at the right way to do it

Any opinion I give is from personal experience .

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If you are still in contract then you would need to get their agreement to leave. The likely route to getting that is by a Formal Complaint.

 

If you are out of contract, give them a months notice and a request for a PAC code if you intend to use your number again. The use of the PAC code must be within 30 days otherwise VF will stop the cancellation and you will continue to be a customer.

If you do successfully leave, keep your direct debit going for a couple of months as there will no doubt be some call charges to pay.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Any opinion I give is from personal experience .

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  • 1 year later...

Well Vodafone strike again

 

Posting on behalf of my OH in the hope that Lee can sort something out

 

OH on contract with talk mobile

Friday 30th contacted them about an upgrade - arranged , phone to be delivered by DPD on Monday

 

Monday received txt saying phone would be delivered between 11.30 and 12.30 - when 12.30 came I tracked it to find there had been a problem

 

Phoned DPD to be told wrong address (but right postcode) on parcel

 

Contacted VF who said yes sorted out would be delivered tomorrow

 

Tuesday nothing happened , phoned again , firstly got put through to a really rude woman called Jaing ( who wanted to know why we wanted her name!) then put through to retentions in S Yorkshire who promised faithfully the address had been changed and it would be delivered today . Also arranged a credit

 

Today - no message so checked tracking to be told going back to sender

 

Phoned - told it was the wrong address ( same one as before)

 

Phoned VF again, promised a call back within an hour or two

 

Still waiting

 

Hoping either Lee or the company sort this out otherwise it will be offski

 

To add to it I have just renewed on an all singing all dancing £50 a month contract but still within my cooling off period so maybe we will both be off to BT or 3

Any opinion I give is from personal experience .

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Lee doesn't come here any more. The Vodafone customer service rep function on here became worse than useless and we kicked them off.

 

We don't notice any difference.

 

You've been here since 2012 so I'm sure that you have implemented our customer services guide advice and you have been recording your course. This means that you have got full evidence of all the phone conversations that you have had with Vodafone and so to that extent, you are protected.

 

You say that if it isn't sorted then you will be off – but I'm afraid that with people like Vodafone it isn't that easy. They may not be very good at getting the phone to you but they will be good at hounding you and blighting your credit file and generally smash out your life because they will refuse to admit that anything has gone wrong.

 

I think you need to protect yourself by putting in writing – in addition to the telephone recordings that you have – send them a recorded delivery cancelling the contract as they have not been able to get the phone to you. Make sure that you keep evidence of the delivery of the letter and make sure you keep a copy.

 

Also, if you have set up a direct debit then you should cancel immediately – inform Vodafone that this is what you're doing.

 

I'm afraid it should be as easy as that – I'm afraid that it is likely that it will be much more difficult.

 

There is absently no doubt that the contract does not become effective until the phone is properly delivered. Vodafone are in breach.

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Hi

 

Lee had been able to sort problems out for me in the past- i found him very helpful. Shame, from my POV he has gone

Any opinion I give is from personal experience .

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