Housing association won't do repairs

[stu007]

Hi

 

Now just remember if you make the complaint a written or verbal the housing association has to follow its complaints procedure and if you then exhaust that complaint procedure and are still not satisfied with the outcome they have to give you the details of the Housing Ombudsman and you can then escalate your complaint further to them.

 

NOTE: You must fully exhaust the housing asssociations own complaints procedure first before going to the housing ombudsman.

[raydetinu]

Shelter may e able to help as used to dealing with HA's.

[letsmakeamark]

Not a lot to worry about. I dont think it will be drawn out. Hopefully they have changed during the last few years.

[clemma]

The glazier has been and has agreed that the window in my son' s room needs replacing. It is beyond repair. The window in my living room has NO seal outside, hence the reason it's so draughty. He has marked both windows as urgent. He told me to pester Amicus Horizon as they will take their time with this. To them I am just a number. The glazier said if it was up to him he would do the job in my son's room today....it's that bad. Will just see how long it takes now. The temperature is below freezing at night and despite my son wearing 3 layers to bed plus a sleepbag and duvet he is still cold.

[raydetinu]

In the mean time have you thought putting a polythene sheet in front of widow and use duck tape to seal out the draught, better than being cold!

[clemma]

At his window there is currently:

A large, thick blackout blind which is also taped to the window frame

A long pair of lined curtains

Blackout lining attached to the curtains

Draught seal on the window that opens

Sealant around the whole frame plus all the cracks on the wall are sealed.

 

It makes no difference. The window is broken and is not preventing cold air and the wind coming through. His window may as well be open.

 

I can only hope Amicus Horizon make this a priority. I am doubtful though.

[jackieandwayne]

Chaps, as far as I know "The Tenants Right to repair" applies only to secure tenants - that is Council tenants, or tenants of Housing Association properties that were previously local authority owned but have transferred their housing stock to a HA, or turned themselves into an ALMO.

[clemma]

I have an assured secure tenancy. Applied for housing through the council who use Amicus (along with other associations). This doesn't apply anyway as the cost is more than £250.

[stu007]

Hi

 

Just to clarify It does not matter whether it is Council Housing, Housing Association etc as they are all Registered Social Landlords irrespective so you will have a secure tenancy and the Right to Repair stands for all those.

 

Something to remember if they try to drag out this repair is that:

 

At Present your property is therefore not "WIND AND WATERTIGHT".

[letsmakeamark]

Just see what happens.